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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

September 17, 2023

Very responsive and thorough. A very nice waiting area as well as a great shuttle service that they arranged right away. Easy visit. More

by erinlynnskidmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Sep 18, 2023 -

Maple Hill Auto Group responded

Thank you!

September 16, 2023

Seth is a fabulous sales person and a huge asset to your team! He rocks! More

by electrajo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Gilbert
Sep 18, 2023 -

Maple Hill Auto Group responded

Thank you! I will pass this on to his manager. We appreciate your feedback.

September 15, 2023

From the time(8am) I drive through your bay door and waited in your very comfy chair in the waiting room I was treated with respect & thoughtfulness. I made new girlfriends and the waiting time passed q More

by SUSIEOPPOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Sep 15, 2023 -

Maple Hill Auto Group responded

Thank you Susie for your kind review. We look forward to seeing you in the future.

September 15, 2023

My experience at maple hill was excellent! Cassandra gave Awesome service!!! Great communication! Friendly and professional! More

by JENNIFERLUKES84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denny - driver , Cassandra Westfall
Sep 18, 2023 -

Maple Hill Auto Group responded

Thank you, Jennifer, for taking the time to give us a 5 star review. We look forward to assisting you in the future.

September 14, 2023

Alyssa was great. I was greeted by multiple staff and made to feel welcome. Alyssa came out to explain any issues they had found. Overall a good experience. More

by PMILITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALYSSA Winchester
Sep 14, 2023 -

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to give us your feedback

September 14, 2023

Maple Hill was great and super quick! Love that I can always trust them to make the process so easy. More

by ANNORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster, ALYSSA Winchester
Sep 14, 2023 -

Maple Hill Auto Group responded

Thank you!

September 14, 2023

They were very nice and explained the work and it didn’t take them long. More

by BIFFSIARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Sep 15, 2023 -

Maple Hill Auto Group responded

So happy to hear this. Thank you for taking the time to give us your feedback. We appreciate your business.

September 14, 2023

The tech left dirty handprints all over the passenger seat of my car while changing the air filters. Nothing that won't come out with soap and water, but still frustrating. More

by CDOUGLASN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Sep 15, 2023 -

Maple Hill Auto Group responded

I apologize for the dirty handprints, I too would be frustrated by this. If you are in the area, we would be more than happy to clean the prints off the seat.

September 14, 2023

Horrible customer service that just try to avoid doing work or accepting responsibility. The lack of customer service is what makes me want to sell my Audi More

by RyanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Lasher
Sep 19, 2023 -

Maple Hill Auto Group responded

I'm sorry to hear this. The Manager will be reaching out to you shortly.

September 13, 2023

Excellent communication, easy pickup on a Saturday after service was performed. Would recommend Maple Hill to anyone. More

by kevinmboucher91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Sep 13, 2023 -

Maple Hill Auto Group responded

Thank you Kevin! We appreciate you taking the time to give us your feedback.

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