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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

October 13, 2023

1st of all its I love my Genesis and I did love my My service with Zeigler of Holland Mi. before they closed down the Genesis lot. Now I have to take car to Maple Hill Volvo in Kamazoo MI. I was get a lo More

by Him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Shelton
Oct 13, 2023 -

Maple Hill Auto Group responded

Hi, Thank you for leaving a review. We completely understand your frustration. Unfortunately, it was not in our control nor best interest that Holland and Fort Wayne both had Genesis dealers close around the same time without our prior knowledge. We are working on expanding our service to accommodate this new market but that takes time, people, and training. We now have 3x the customers with the same number of technicians, bays, and hours in the day and we are unfortunately put in positions where we have to prioritize emergencies now on 3x the number of vehicles. We are hiring more technicians, we are sending more people to training, we are employing more drivers, and we are expanding our fleet of loaner vehicles but there is no other brand we sell that has left us with such a large radius between dealers. We are advocates for more Genesis dealers on the West side of Michigan and Indiana. They are great cars sold to great customers who deserve great service and I am genuinely sorry we could not provide that to you and that Genesis closed your dealership. Genesis' corporate number is (844)-340-9741. Again, thank you for your business and your review. We will continue to work on bettering ourselves every day and I hope we can make it up to you at your next appointment. Abby VandenBerg

October 12, 2023

The young women that greet the customer when I first drove were very pleasant and welcoming. I was offered a ride to an office supply store while I waited helping me keep my work day intact without the More

by maryphilipp51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton, Sadie Hisey
Oct 13, 2023 -

Maple Hill Auto Group responded

Thank you Mary! We appreciate your time and business.

October 11, 2023

Each person that I worked with at Maple Hill was fast, kind, and helpful. I would gladly return for services. More

by JESSIE.KLISZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster, Sadie Hisey
Oct 11, 2023 -

Maple Hill Auto Group responded

Thank you Jessie, we appreciate you taking the time to give us your review. We look forward to assisting you in the future.

October 10, 2023

We have purchased 7 vehicles since 2004 Sales and service is very good thank you More

by rkreeves49065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Oct 10, 2023 -

Maple Hill Auto Group responded

Thank you!!

October 10, 2023

Very friendly and informative. I am so happy the service dept. Was able to fix my issue with my 2016 beetle! She runs so smooth and flowing now. No more sputtering and jumping whe More

by DEBBIEDUSSIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl was awesome!, Hannah Seal
Oct 10, 2023 -

Maple Hill Auto Group responded

Thank you Debbie! Glad to hear all of your questions were answered and your car is running in tip top shape!

October 10, 2023

As always, Maple Hill Service was professional and courteous. It’s always a pleasure when we deal with Maple Hill Service. Highly recommend! More

by BOBDJPHOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Sam Lasher
Oct 10, 2023 -

Maple Hill Auto Group responded

Thank you for the 5 star review! We look forward to assisting you in the future.

October 10, 2023

Yesterday, I can’t believe they moved my seat. It took me forever to re-adjust back to the way it was, More

by reljal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Oct 10, 2023 -

Maple Hill Auto Group responded

I'm sorry for the inconvenience, we do appreciate the feedback.

October 09, 2023

Extremely rude to me! short with me just because i have a older car! Wouldnt give me a loner car just all around bad experience. This is the second engine failure i had wi More

by BEKJ2769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Shelton
October 09, 2023

Great job at keeping me informed and a very nice waiting area with coffee, water and snacks! More

by EMILYPLUGGEDIN
Recommend Dealer
Yes
Employees Worked With
Sadie Hisey
Oct 09, 2023 -

Maple Hill Auto Group responded

Thank you Emily, we appreciate your feedback.

October 09, 2023

It was easy to make an appointment, the work was completed timely and the staff was friendly. More

by LCOLVIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Oct 09, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to give us a 5 star review! We really appreciate your business and look forward to assisting you in the future.

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