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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

March 18, 2021

This was my first time visit with Maplehill group. Everything was handled very efficiently, from scheduling to estimate to timely completion of service. Drop off and pick up were handled without conta More

by MIKEHUNTER725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Mar 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department, and we hope to see you again in the future! If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 17, 2021

Nothing but great things to say about them. They got me in quick and have no issues with communication. Loved the customer service and getting me in for a car wash same day. More

by ZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Mar 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 17, 2021

Went in for a difficult job on my old VW and their mechanic Andrew did a fine job! Fair price for the job, too. Would recommend for VW maintenance and repairs! Communication was very good, too. More

by AARONMCVAY90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Mar 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 17, 2021

Dempsy Bluman was our salesman and did an outstanding job. He was professional, through and answered all our questions. Bottom line, Dempsy followed up on everything we asked about and made our experienc More

by A5 owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dempsy Bluman
Mar 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 17, 2021

The whole team could not have been better. They were incredibly helpful and patient, and were gracious about having to stay past closing time so I could get my car. I don’t have a single negative thing More

by ALEXIS.HUYCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Tim Born, James DeYoung
Mar 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 17, 2021

My car was leaking oil after service. This is the third time this has happened. Steve was able to help get me in and fix the problem. More

by CHILENA1978
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Mar 18, 2021 -

Maple Hill Auto Group responded

I apologize that this keeps happening. I'm happy that Steve was able to get it in and get the problem fixed in a timely manner. Your concerns are being forwarded to the service manager. If there is anything I can do for you, please, let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 17, 2021

“Excellent Service”My experience purchasing a car from “Excellent Service” My experience purchasing a car from Maple Hill Auto Group was excellent. I worked with Dempsy and Tim through the entire purchase More

by MBOUNNOM
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dempsy Bluman, Tim Born
Mar 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy and Tim. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 17, 2021

I was extremely satisfied with the exceptional service provider by Matt Williamson. He listened to what my purchasing needs were and delivered per my exact specifications. I love this place! More

by ANNADBRANDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger
Mar 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 16, 2021

on the morning after service the car can not start. AAA could not start it either. Car needs to be towed, my wife needs it now More

by STOLLE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Darnell
Mar 18, 2021 -

Maple Hill Auto Group responded

I apologize that your battery failed after your oil change service. It is my understanding that we were able to get your vehicle back in and get a new battery installed as quickly as possible, so hopefully you have no more issues and everything is running perfectly. If there is anything else we can do for you, please, give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Mar 18, 2021 -

STOLLE0 responded

Service on both Audi and Subaru have been satisfactory

March 16, 2021

So the service provided is fine, but the lack of services provided is not. This dealer is missing some major service that most people who drive a 80k car would expect for them to have. Don’t provide detailin More

by BRIGUY032003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Mar 18, 2021 -

Maple Hill Auto Group responded

I apologize that you feel our services lack. We do not have a body shop or a detail shop, which is why those services are not offered to our customers. We do have great relationships with local body shops and detail shops that we would be more than happy to refer you too, if you would like their information. We will be more than happy to continue providing you with great service and we are always here when you need us. Please, reach out to us whenever you need service done. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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