Maple Hill Auto Group

Great working with Steve. He is very personable. Our Hyundai is reliable. Maple Hill works with us to make repairs and service as easy as possible. Hyundai is reliable. Maple Hill works with us to make repairs and service as easy as possible. More

I am always happy with the service at Maple Hill - which is why I continue to drive up from South Bend! The whole place is great and very professional! is why I continue to drive up from South Bend! The whole place is great and very professional! More

I am totally happy with the high level of service provided to me at Maple Hill. Kelsey kept in touch with me and explained everything that was going to be completed on my Audi. Easy and fast check in provided to me at Maple Hill. Kelsey kept in touch with me and explained everything that was going to be completed on my Audi. Easy and fast check in and check out. Professional staff and service! More

Pleasant reception. Clean environment. Service was fast. great to get reminders and confirmation as well as a call when service is complete. Pickup was painless great to get reminders and confirmation as well as a call when service is complete. Pickup was painless More

Quick and efficient, comfortable waiting area with seats that you don't sink up to your knees and very friendly staff! Love that they send reminders on and confirmation of my appointment. that you don't sink up to your knees and very friendly staff! Love that they send reminders on and confirmation of my appointment. More

Always get great service. Everyone is friendly yet professional. The service work is completed in a timely manner. We have bought two Subaru s from you and loved both of them. professional. The service work is completed in a timely manner. We have bought two Subaru s from you and loved both of them. More

I have purchased a number of cars in my lifetime, from Cadillac to Chevy and all points between. I made a special trip to Maple Hill as we do not yet have a Genesis dealer in Lansing. My sales person Ni Cadillac to Chevy and all points between. I made a special trip to Maple Hill as we do not yet have a Genesis dealer in Lansing. My sales person Nick was a nice pleasant young man for the most part. Here’s why my car buying experience was horrible at best. I agreed on the purchase of a Genesis G70 for the asking price and 0.0% APR deal through Genesis finance arm. I was having issues with transfer of down payment, the clock was ticking on. The end of the month and end of finance offer. I had cleared the credit check and was for the most part all set. I needed to talk to Nick real time and found it impossible to get ahold of him. I finally did and learned along the way that sales people do not use cell phones ? I had to make the trip down to Kalamazoo 3X as i was unable to conduct business by leaving messages. I also learned that the receptionist either would not or did not have ability to page Nick over an intercom. Having visited the dealership on many occasions I knew the receptionist had a direct line of sight to Nicks office, no matter how i tried to impress upon har i did not want to leave a voice mail she insisted on transferring my call to Nicks voicemail, I would call right back and tell her I needed to speak with either Nick, a sales manager or the financial guy. She twice transferred me one to sales manager, next to finance guy. Both times I got the same result, the phone rag and rang and went to voicemail w/o even an introduction, i did not leave messages as i didn’t know who if anybody monitored these phone lines. I called her back and tried to again impress on her i needed to speak with somebody this late Friday afternoon while my Fidelity office was open. More

Jacob Was friendly and very helpful good information Jacob Was friendly and very helpful good information very professional . The car was ready when I came to pick it up. Very satisfied with the dealer Jacob Was friendly and very helpful good information very professional . The car was ready when I came to pick it up. Very satisfied with the dealership More

I found the staff pleasant and willing to answer all your questions or at least find someone who knows. Even before your car repair work is complete they will call with a status report. That’s great customer questions or at least find someone who knows. Even before your car repair work is complete they will call with a status report. That’s great customer service, no waiting around or getting a surprise bill. More

Bruce was wonderful to work with. He was attentive to our needs, quick to get our sale final. He returned calls quickly and answers all of our questions. Thanks! our needs, quick to get our sale final. He returned calls quickly and answers all of our questions. Thanks! More