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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

April 16, 2021

Everything went fine with our purchase. We didn't have any problems with anything. Love the car. Happy the way the Insurance transfer went. Had trouble with that at other dealers. More

by RONANDFRAN53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 16, 2021

Matthew Williamson was excellent. He listened to what we wanted and made it happen. The whole process was very easy and painless. Much appreciated, Matthew!! More

by JEANHEINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 15, 2021

The vehicle was done early! Great service. Kelsey and Hannah were very professional. Convenient waiting area for me to do my work as well. Thank you. More

by annkgallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy, Hannah Seal
Apr 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 14, 2021

Each time my Hyundai is serviced with you, I am pleased. From the moment I set the appointment to the final goodbye, it's always done with professionalism and kindness. More

by C. Tucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah, Steve Nutt
Apr 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 14, 2021

Poor follow through with on going issue,after problem was fixed job was incomplete. Left me with gas light on and 60 plus miles put on my car while in their care. Also maxed out the boost gauge on my wrx. More

by HERCHIP66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassandra Westfall
Apr 16, 2021 -

Maple Hill Auto Group responded

Thank you for bringing this to our attention. I apologize that you did not have the best experience here at Maple Hill. I will get in touch with the service managers and have someone follow up with you. Please let us know if we can assist in any other way. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 14, 2021

It was all good once again when we brought our Subaru in for service. We will be back when our car needs to be serviced again. More

by CMSUNDBERG
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Apr 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

Maple Hill Auto Group is very easy to do business with. Everyone there is friendly and helpful. I only wish they were closer to Sturgis. More

by Sharon Schaeffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

Originally told 3-4 hours; upon arrival told up to 7 hours. I drive an hour so did but disappointed this was not clear originally More

by MAUCH2006
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to bring this to our attention. I am truly sorry to hear that the service took a lot longer than expected. Please let us know if we can assist in any way in the future. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

They were great from drop of to final pick-up. They delivered me to my home and retrieved us when the work was finished. They were all friendly and nice. More

by DARLINGMARVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 12, 2021

Very friendly and helpful. They got us in our new car, financed and took our old car in on trade. Entire process was fast and easy More

by C_ROSEMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisy Cotton, Kevin Poffenberger
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear you had a good experience here in our sales department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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