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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
Verified Customer
November 03, 2023
We were very happy with Maple Hill Auto Group. Everyone we interacted with was very positive in their attitude and willingness to help. Everyone we interacted with was very positive in their attitude and willingness to help. More
by gins1331
Employees Worked With
Kevin Poffenberger, Matt Taylor, Aaron Dekema
November 03, 2023
Overall service was fine. I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I call to schedule, there needs to be more info regarding future maintenence other than oil changes. From now on, I will ask for the front desk and not rely on the person answering the phone. Providing future services with out asking is part of good customer service. I did talk to Sadie when paying and she was very courteous and helpful. More
by DYERNORA6
Employees Worked With
Lauren Armbruster, Sadie Hisey
November 02, 2023
This is my second Subaru. Matt Williamson is very professional to work with and he was very thorough. Matt Taylor was very helpful and answered all my financial questions. M Matt Williamson is very professional to work with and he was very thorough. Matt Taylor was very helpful and answered all my financial questions. Maple Hill dealership is great to work with. More
by AMDISHER
Employees Worked With
Matt Williamson, Matt Taylor
November 01, 2023
Everything went smoothly and I was sent an email with a video that actually played on my antiquated computer system. The film was nearly exciting--perhaps the narrator could have used his spooky voice? video that actually played on my antiquated computer system. The film was nearly exciting--perhaps the narrator could have used his spooky voice? More
by ZANDEA8
Employees Worked With
Hannah Seal, Darryl Corley
November 01, 2023
Great customer service. They treat your service needs as urgent and make every effort to make customers feel like their cars’ needs are priority #1. They treat your service needs as urgent and make every effort to make customers feel like their cars’ needs are priority #1. More
by CONNIE
Employees Worked With
Rebecca Shelton
October 31, 2023
Poor communication. Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to as Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to ask me about this and I would have requested it be replaced. The car was not washed as advertised either. More
by jeweth
Employees Worked With
Lauren Armbruster
October 30, 2023
Super helpful, friendly staff. Hannah went out of her way to expedite the process and provide solutions that worked with my schedule/availability. Hannah went out of her way to expedite the process and provide solutions that worked with my schedule/availability. More
by PATRICK.WILLIAMS
Employees Worked With
Hannah Seal, Sam Lasher
