Maple Hill Auto Group
Kalamazoo, MI
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5,138 Reviews of Maple Hill Auto Group
Super helpful, friendly staff. Hannah went out of her way to expedite the process and provide solutions that worked with my schedule/availability. Hannah went out of her way to expedite the process and provide solutions that worked with my schedule/availability. More
They listened to me and work through my issue. Great customer service. Made me go from being extremely disappointed to a very happy customer. Great customer service. Made me go from being extremely disappointed to a very happy customer. More
I told them if I like their service that I'd make them my new dealership. They told me I'd have my vehicle back in 40 minutes. Guess what... it took 39 minutes. They will be my new dealership. new dealership. They told me I'd have my vehicle back in 40 minutes. Guess what... it took 39 minutes. They will be my new dealership. More
They were spot on with their time estimate. They also are very good at owning their errors and making sure the customer does not pay for their mistakes. They also are very good at owning their errors and making sure the customer does not pay for their mistakes. More
Super simple buying process. I simply told Aaron what I was interested in, he showed me a 2024 Subaru Outback that he thought fulfilled my needs, I drove it, and then I wrote th I simply told Aaron what I was interested in, he showed me a 2024 Subaru Outback that he thought fulfilled my needs, I drove it, and then I wrote the check for it. The entire process may have taken a total of an hour and a half. Aaron was spot on by listening to my wants and needs, and providing the right vehicle, without trying to upsell me. This is my first shopping experience with Maple Hill, and I would highly reccomend Aaron and his team. Great experience. The entire team, including the Finance team, was spot on for customer service. This is coming from a customer that spent years in the automotive sales industry. More