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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
February 02, 2022
Great, fast care. Good communication. Appreciate that they were flexible with picking up my car/returning the loaner. they were flexible with picking up my car/returning the loaner. More
by allisonmfield
Verified CustomerEmployees Worked With
The Etron technician was friendly and helpful, Kelsey LeRoy, DAN TAYLOR
February 02, 2022
Very professional and accommodating. Cassandra provided excellent communication and the man who gave me a lift home was very friendly. Outstanding service compared to another dealership I interacted with i excellent communication and the man who gave me a lift home was very friendly. Outstanding service compared to another dealership I interacted with in November where my van needed a window replaced. More
by MMILLER6911
Employees Worked With
Porter on duty Feb 1st. So polite and friendly., Cassandra Westfall
February 02, 2022
Great experience buying our new car. This was our 2nd purchase of a new car from this dealer. Ordered car and it came in earlier than expected. No pressure at all during purchase and it was a smooth pro purchase of a new car from this dealer. Ordered car and it came in earlier than expected. No pressure at all during purchase and it was a smooth process. More
by Dave
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
January 31, 2022
Nick was wonderful to work with. We worked our deal out via phone and email - and pickup was so quick and smooth. Once we looked the car over, paperwork was a breeze (my copies were on a thumb drive - whic via phone and email - and pickup was so quick and smooth. Once we looked the car over, paperwork was a breeze (my copies were on a thumb drive - which is so convenient!). Loving my Outback Wilderness so far! More
by ADAMDT89
Employees Worked With
Kevin Poffenberger, Nick Hodgson, Matt Taylor
January 29, 2022
The experience that I received from my salesman, Mike was very knowledgeable and courteous but not pushy. The finance guy got me a better rate that I expected.. overall it was a very good experience. very knowledgeable and courteous but not pushy. The finance guy got me a better rate that I expected.. overall it was a very good experience. More
by RICKWALPOLE810
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
January 29, 2022
I can only speak to the service dept. Angela was very good. Tech service was not.'None of the issues were resolved except they reset the tire pressure monitor. I submitted that there was a vibration at good. Tech service was not.'None of the issues were resolved except they reset the tire pressure monitor. I submitted that there was a vibration at 55-60; water level sensor icon was on for the first five minutes of operation and then off; manual transmission froze up in very cold weather; tire pressure monitor was always on. Vibration diag from the tech was maybe the tires? No corrective action suggested for the rest of the issues. I have responded to two earlier inquiries from the dealership without a response. If they do respond I would reconsider my "recommendation". Having worked for Lexas, this is not the level of service I am used to providing. More
by SCHRDERJEFF41
Employees Worked With
Angela
