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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

January 29, 2022

I can only speak to the service dept. Angela was very good. Tech service was not.'None of the issues were resolved except they reset the tire pressure monitor. I submitted that there was a vibration at More

by SCHRDERJEFF41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela
Report | Print
January 29, 2022

Staff is pleasant and very helpful. Service is completed on or before the estimated time. More

by JSKGARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Jan 31, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-626-5253

January 29, 2022

Matt was excellent Salesman and very knowledgeable about the product. Excellent pricing for compared to the other dealerships I tried to work with. More

by J.PHILLIPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Report | Print
Jan 31, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-626-5253

January 28, 2022

The absolute lack of communication made this process far more painful than it needed to be. Being behind due to the pandemic and labor crisis is one thing, but at least keep people informed about what is go More

by WORDSANDCANVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cedric
Report | Print
Feb 03, 2022 -

Maple Hill Auto Group responded

I am sorry to hear this was your experience here at Maple Hill. A lack of communication is never something that should be an issue with our customers. If there is anything else we can do to help resolve this issue, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

January 27, 2022

Service people were courteous and helpful. Explanations were given for additional service options after inspection. Great experience! More

by WLSHOW53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN TAYLOR
Report | Print
Jan 28, 2022 -

Maple Hill Auto Group responded

We are so happy to hear that you had such a wonderful experience while in for service. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2022

I purchased my Subaru in 2016 from Maple Hill Auto. I have gone back there for all of my cars needs. I trust and appreciate everyone there. More

by CBLANK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman, Lena Grubb, Andrea Darnell, Lauren Armbruster
Report | Print
Jan 28, 2022 -

Maple Hill Auto Group responded

Thank you! We appreciate your kindness and loyalty. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2022

Service personnel were thorough and courteous. Really wanted to understand what the issue is so they can attempt to fix it. More

by BRAHAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Jan 28, 2022 -

Maple Hill Auto Group responded

Thank you for your review. Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 26, 2022

Excellent service. They did not pressure me into anything, answered my questions, and gave me options. More

by RUNNINGBUSH80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Report | Print
Jan 28, 2022 -

Maple Hill Auto Group responded

We're happy to hear about your wonderful experience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 26, 2022

They did an amazing job on my inspection and Andrea was so nice to work with. Took the time to explain everything. More

by KRLAWSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Report | Print
Jan 28, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy Andrea was able to help you in getting your vehicle fixed. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 26, 2022

It’s so easy to check in and I appreciate their attention to detail. Thanks! More

by LINDSEYV.HOMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Report | Print
Jan 28, 2022 -

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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