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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

February 16, 2022

The service department made the repairs in a timely manner and they were very courteous. More

by 36FREDJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Feb 17, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you had such a great experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 15, 2022

Fantastic experience at Maple Hill Subaru. I showed up late-minute, without an appointment, because of problems with my existing vehicle. Aaron greeted me, and informed me he had a couple appo More

by Jayme Woodward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black
Feb 17, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We think we have an amazing team, and we love hearing that our customers love them, too. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 15, 2022

Quick in and out for my oil change. ....quicker than most drive through oil change shops and Great customer service. More

by sudhirchalasani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Feb 17, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 15, 2022

You are very pleasant to deal with, you answered all my questions and took all the time we needed, I would definitely recommend you to anyone oh and I like your commercials. More

by SILVERPUP1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto, Matt Taylor
Feb 17, 2022 -

Maple Hill Auto Group responded

Thank you, so much! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 14, 2022

Casandra in Service Department very personable and willing to work with Fleet Vehicles. GREAT Experience! More

by GPALDINO
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Feb 17, 2022 -

Maple Hill Auto Group responded

We're happy you had such a great experience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 10, 2022

I loved the service! The service writer and the tech that changed my oil were both wonderful!! More

by BLEE11733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Coreley, Randy Kim
Feb 10, 2022 -

Maple Hill Auto Group responded

Thank you, so much! Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 10, 2022

I came out of nowhere to get my hands on a new 2022 Golf R. Jon and Mike were great and I picked up one of the first Rs in Michigan yesterday. More

by John Behrendt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
Feb 10, 2022 -

Maple Hill Auto Group responded

We're so happy to hear about your experience! We hope you enjoy your new car. Please, let us know if there is anything we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 10, 2022

Excellent service and quick turn around. I just moved here from St. Louis and had a wonderful experience. Highly recommend! Love the complimentary car wash! More

by chrystiep123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Russell, Cassandra Westfall
Feb 10, 2022 -

Maple Hill Auto Group responded

We're so happy to hear about your experience. If there is anything else you ever need, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 10, 2022

My first time to use the valet service. Everything was done on time and very professional. More

by JOHNPEPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Amie Freeman, Hannah Seal
Feb 10, 2022 -

Maple Hill Auto Group responded

We're so happy to hear about your experience with us. If there is ever anything else we can do for you, please give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 09, 2022

Service was prompt and oil change was a good value. However I question whether the usual multi-point inspection was done as the next day I noticed I had a burned-out taillamp -- something that would n More

by IrishAyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kim
Feb 09, 2022 -

Maple Hill Auto Group responded

I apologize for the taillight being out. It is entirely possible that it was overlooked during the inspection, it is also possible that it was operating as intended during the inspection. Either way, I completely understand your frustrations. If you want to have it replaced, please feel free to come in at your next convenience and we will be more than happy to replace it for you. If you would like to give us a call so I can pull up your files, I can also verify if the inspection was done and make sure you are sent a copy as well. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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