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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

March 09, 2022

Service was easy to schedule. Appointment was for 4:30 pm and when I arrived it was very busy. However, to my surprise, they got me in and out in 45 minutes. This was for an oi More

by GREG@LAZARSCI.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Shelton
Report | Print
Mar 10, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that getting in and out for service was so quick and easy for you. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 09, 2022

I felt like the service I received was friendly and quick, which i appreciated very much. More

by EMILY.BETROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Mar 10, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy you had such a great experience with our service department. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 08, 2022

It was my first visit in the service department, I was not shown around and was given general directions as to where the waiting room was. More

by JLJORDAN26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who he was...
Report | Print
Mar 08, 2022 -

Maple Hill Auto Group responded

I apologize for this. We do want our service advisors to always take the time to show our guests to the waiting rooms, where the bathrooms are, and where they can get coffee, water, and snacks. I will ask our service managers to please review how important this step is to our customers to ensure they have the best possible experience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 08, 2022

Satisfied with the service. Did all the required recall work in a timely manner. Took quite a while to get a service appointment. More

by CHPPR101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal, Lauren Armbruster, DAN TAYLOR
Report | Print
Mar 08, 2022 -

Maple Hill Auto Group responded

Thank you for your review. We apologize for the length of time it took to get an appointment for your recall. We are working towards having the best possible experience for both our customers and our staff by hiring more technicians, attempting to get in parts in the most time efficient manner, and making sure that we only allow so many appointments per day so we have the time to take care of all of our customers. Hopefully this will not be in issue in the future, but we do appreciate your patience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 07, 2022

Overall very satisfied - fixed problem - utilized recall - provided transportation to home - friendly service - clean car More

by ALATHAM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Mar 09, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you were satisfied with your service. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 07, 2022

Get my car back earlier than it’s promised . Courtesy ride home and pickup from after make serving my car at Maple Hill feels so simple and easy! Will recommend it to everyone! More

by JESSICAXIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Mar 08, 2022 -

Maple Hill Auto Group responded

Thank you! We are so happy to hear about your great experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 06, 2022

Jake was awesome and very helpful! Also funny. Good choice of snacks in the wait room More

by MHIRUKO16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto
Report | Print
Mar 09, 2022 -

Maple Hill Auto Group responded

We are so happy Jake was able to get you into a great new car. We look forward to working with you in the future! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 05, 2022

People were very helpful and friendly the service was on the car was done correctly car was clean when it was ready thank you More

by VDDVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson, Hannah Seal, Morgan Tassell
Report | Print
Mar 09, 2022 -

Maple Hill Auto Group responded

We're so happy to hear that you were so happy with your service. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 05, 2022

DO NOT go anywhere else but here to get your VW keys made. They work perfect, unlike the futile attempt the hardware store made, just wish I went here first! More

by JIMJ55184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Mar 09, 2022 -

Maple Hill Auto Group responded

We are so happy that we were able to help you get working keys for your car. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 04, 2022

Did not spend much time at the dealership but they seemed very informative and they had exactly what I was looking for. More

by SEVHOUSE
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Report | Print
Mar 04, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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