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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

March 15, 2022

I really like this dealership and it should be a 5 star review. I was mildly disappointed how long it took to schedule appt. Apparently quite popular. More

by D7ACUMMINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I'm old don't remember who all I talked to. 5 star, the lot.
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Mar 16, 2022 -

Maple Hill Auto Group responded

Thank you! I apologize for how long it to took for you to get an appointment. We are actively looking to hire more technicians so that we are able to accommodate more vehicles. I know this isn't helpful at the moment, but hopefully in the future, we will be able to be more flexible with our schedule. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 15, 2022

Traded a 2018 Outback limited for a 2022 Outback limited. Effortless transaction. PS the new Outback is outstanding with great technology, still learning all the options. More

by BILLPARENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson, Aaron Black, Matt Taylor
Report | Print
Mar 16, 2022 -

Maple Hill Auto Group responded

We are so happy that you were able to get into a great new car effortlessly. We look forward to working with you in the future. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 15, 2022

Staff is friendly enough. One repair (ignition) was covered by warranty. Other repair, transmission, was not. Subaru and Maple Hill were unwilling to help (warranty over milea More

by MKFITZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
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Mar 28, 2022 -

Maple Hill Auto Group responded

I apologize that this was your experience here at Maple Hill. We always try to do whatever best accommodates our customers. Unfortunately, with warranties our hands are completely tied by the manufacturer. If you would like to discuss this issue further, please give our service manager a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

March 14, 2022

Very quick and efficient. Great service, extremely friendly and helpful. Would definitely recommend this dealership More

by JENNYGIBBS812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Mar 14, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 14, 2022

Personable, dependable and friendly. I know if I need assistance with my forrester, I can drive in for prompt service. More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall
Report | Print
Mar 14, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 12, 2022

Efficiency, courtesy, and punctuality are 3 words to describe the service department. Appointments are easy to schedule and the point inspection was thorough. More

by DENKATZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Mar 14, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We appreciate you. If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 12, 2022

Great experience with knowledgeable and courteous staff. All work completed as requested. Definitely would recommend!!!!! More

by Scooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 14, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 12, 2022

Friendly staff, clean waiting areas. very nice experience. will definetly be returning for all future needs More

by NICK@LYSTERS.BIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Mar 14, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 11, 2022

The service manager Cedric did a great job through this entire process, and also with communication. More

by kevinlj22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Russell
Report | Print
Mar 16, 2022 -

Maple Hill Auto Group responded

We're happy to hear that Cedric was so great in keeping you informed of what was happening with your vehicle and that you were happy with your service. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 10, 2022

Great service, great people, friendly and fast. Recommend to everyone I know. Will buy again from this dealership. More

by HUNTTHEWORLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Amie Freeman, Hannah Seal
Report | Print
Mar 10, 2022 -

Maple Hill Auto Group responded

Thank you! We're so happy to hear about your great experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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