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Maple Hill Auto Group

Name: Maple Hill Auto Group
Address: 5622 W Main St., Kalamazoo, MI, 49009, US
Telephone: (269) 342-6600
Rating: 4.7

4.7

5,137 Reviews

5622 W Main St., Kalamazoo, Michigan 49009

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Sales: (269) 342-6600

Call (269) 342-6600

Maple Hill Auto Group

Kalamazoo, MI

4.7

5,137 Reviews

Call Dealership (269) 342-6600

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5622 W Main St.

Kalamazoo, MI

49009

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4.7

5,137 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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5,137 Reviews of Maple Hill Auto Group

March 25, 2022

SALES VISIT - USED

Dan Taylor was awesome to work with! !!! Very friendly and very down to earth. Would recommend anyone to him. !!! Very friendly and very down to earth. Would recommend anyone to him. More

by TRIPP32410

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Victor Heckman, DAN TAYLOR

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Mar 28, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dan. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 25, 2022

SERVICE VISIT

I was very pleased with the way my service for my car was handled, it was very professional. Everyone was very nice. handled, it was very professional. Everyone was very nice. More

by CAMPBELL1425

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Employees Worked With

Amie Freeman, Lena Grubb, Lauren Armbruster

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Mar 25, 2022 -

Maple Hill Auto Group responded

We're happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 24, 2022

SERVICE VISIT

My regular maintenance appointment was exceptionally smooth. Easy to schedule, easy to drop off the car, and quick turnaround (as well as a comfortable waiting area). smooth. Easy to schedule, easy to drop off the car, and quick turnaround (as well as a comfortable waiting area). More

by HULTBERG

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Morgan Tassell

Report | Print

Mar 25, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We are happy to hear that you had such a great experience at Maple Hill. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 24, 2022

SERVICE VISIT

Excellent customer service at my recent visit. Brian and technicians explained thoroughly the work being done. Brian and technicians explained thoroughly the work being done. More

by DZINTRA1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Brian

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Mar 25, 2022 -

Maple Hill Auto Group responded

We're happy to hear that Brian made your service experience at Maple Hill a great one. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 24, 2022

SERVICE VISIT

I received a quick appointment with night drop off service and I had my car delivered to me. service and I had my car delivered to me. More

by DIANNEJXN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Kade Kneer

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Mar 25, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We look forward to working with you in the future. If there is anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 23, 2022

SERVICE VISIT

Great job. They were on time, fast service and very friendly. I was only in the waiting room for 20 minutes They were on time, fast service and very friendly. I was only in the waiting room for 20 minutes More

by AMY.BOWMAN15

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Hannah Seal

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Mar 23, 2022 -

Maple Hill Auto Group responded

We are so happy to hear about your wonderful experience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 23, 2022

SERVICE VISIT

I was told that they have no responsibility to keep my car's maintenance up to date. What is really sad is I told them at 30000 miles the internet said I need extra maintenance and they said it wasn't co car's maintenance up to date. What is really sad is I told them at 30000 miles the internet said I need extra maintenance and they said it wasn't correct. Now my maintenance was way behind, but they don't care. More

by BRUCE.D.SHANNON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Morgan Tassell

Report | Print

Mar 23, 2022 -

Maple Hill Auto Group responded

I apologize that this was your experience here at Maple Hill. We do send out email reminders for service. However, looking further into this it looks like you had previously asked us to put you on the do not email list. You are absolutely right that at 30,000 miles Subaru does recommend a bigger preventive maintenance. I am not sure who told you that was incorrect, but I sincerely apologize that you were given false information. If you would like to discuss this further, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

March 23, 2022

SERVICE VISIT

Did a great job. Employees were nice, service was exceptional and waiting area was comfortable. Employees were nice, service was exceptional and waiting area was comfortable. More

by ROCKTEK0415

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Che Lopez

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Mar 24, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear about your great experience! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 22, 2022

SERVICE VISIT

Excellent service. They got me in and out in a timely manner. They even were able to fit my busy schedule. They got me in and out in a timely manner. They even were able to fit my busy schedule. More

by MHIG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

DAN TAYLOR

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Mar 22, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate you. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative 269-342-6600 Mtassell@maplehillauto.com

March 22, 2022

SERVICE VISIT

I made the appointment on line and when I got there I was told by the lady who greeted me, (somewhat arrogantly and bordering on gruff), I shouldn't do that, I should call and make an appointment. It was s told by the lady who greeted me, (somewhat arrogantly and bordering on gruff), I shouldn't do that, I should call and make an appointment. It was said in a way like I should have known that. My thoughts are...why is the online scheduling even available if we should not use it and why was a phone call not made to me asking me to change the appointment time as my reason for service was specified in the online schedule request. I was told I would have to wait two hours because techs were going to lunch which I totally understand - it's not their fault. It just seemed like I was being reprimanded and I didn't appreciate that. She was better when I checked out. However, it may be a good idea for someone to check the online schedule and contact customers if they think a better time would work. My experience overall with Subaru service has been very good in the past. More

by CHERYL38

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Matt Williamson, Matt Taylor

Report | Print

Mar 23, 2022 -

Maple Hill Auto Group responded

I apologize that this was your experience with Maple Hill. Let me start by saying, that of course you can use the online scheduler to schedule your appointments. It's a great tool and convenient for our customers. On our end, it is usually easier to talk to a customer to get all information we need and make sure everything is scheduled in our shop correctly, but the online system is not something that should be discouraged. I am the one who goes through all of our online appointments. I do try my best to call customers who have conflicts with our schedule and their appointment. Usually there are 20 or more appointments scheduled online every day, and I sometimes miss one or two. I want to apologize that yours was one of these. With the type of work you wanted done, I normally would have called you because the appointment was scheduled at noon. When the appointment was scheduled online, it was set as a drop off on our end, so it didn't raise a red flag with me that you needed to be called immediately, and I missed the appointment when I was going through the second wave of appointments. This mistake is 100% my fault, and I apologize. You should have never been made to feel like you did something wrong by scheduling your appointment online. I spoke with our service manager, and she assured me that she would address this with the service advisors. If there is anything else I can help you with or any other concerns you have, please reach out to me. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Mar 24, 2022 -

CHERYL38 responded

Lena, Thank you for getting back with me. Normally, businesses do not so that is nice. I do want to say that I have been going to your dealership for over three years and have had great experience and I would not have ever said anything this time except you asked so I thought I would. I certainly would not want anyone in trouble - it could be she was having a bad day. I will continue to come into the service department as the very next day after this service appointment I was at Maple Hill purchasing a 2022 Outback so obviously I am a satisfied customer. But, I really appreciate your note. Thank you, Cheryl

Maple Hill Auto Group

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5,137 Reviews of Maple Hill Auto Group

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