Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
5,137 Reviews of Maple Hill Auto Group
Verified Customer
March 30, 2022
I was quoted 69$ for an oil change on my Subaru Outback . When my wife went to pay it was 88 $ and change . When she questioned why it was more the girl in the service department said. Because you didn’t buy When my wife went to pay it was 88 $ and change . When she questioned why it was more the girl in the service department said. Because you didn’t buy it here you don’t get a discount. We offer service to non customer vehicles as a courtesy so you don’t get the discounted rate . Not a great way to get new customers. I’ll be taking my car somewhere else . More
by BLEMMER1
Employees Worked With
Amie Freeman
March 30, 2022
First, the parts department was prompt and helpful, they also called the morning they received my part. Second, Lauren in customer service was very helpful - as she always is. She remembered my name, gave also called the morning they received my part. Second, Lauren in customer service was very helpful - as she always is. She remembered my name, gave me updates and was very sympathetic about my situation (my car had been broken into). More
by BOBROSEAN
Employees Worked With
I am assuming Rick is the guy in parts who called me (sorry if that isn’t correct)., Rick Milbeck, Lauren Armbruster
March 26, 2022
I have been going there since they were located on Stadium Drive. I purchased my first Hyundai Excel from there. Then my other two Hyundai's on West Main Street. a Tiburon and my current Veloster. P Stadium Drive. I purchased my first Hyundai Excel from there. Then my other two Hyundai's on West Main Street. a Tiburon and my current Veloster. Phil Lawrence was my salesman on West Main St. 'Rest In Peace Phil'. I met Cassandra Westfall on my last visit to the dealership. I can't believe I have never met her before. What a great employee! She was lots of fun to work with. I have always liked visiting the dealership they treat you like Family. Keep up the fine work. Five Stars! More
by BFLLJP
Employees Worked With
Cassandra Westfall
March 26, 2022
We bought a 2021 Santa Fe with the help of James at Maple Hill. It was a very easy process, no pressure. James went through all aspects of the car and answered any questions we had. Couldn't have been better Hill. It was a very easy process, no pressure. James went through all aspects of the car and answered any questions we had. Couldn't have been better. Thank you James. More
by j1fus
Employees Worked With
James DeYoung
March 26, 2022
The young woman who handled my service appointment was helpful in explaining the service to my Subaru Forester and time it would take. She was very helpful and kind. I hope to see her again. helpful in explaining the service to my Subaru Forester and time it would take. She was very helpful and kind. I hope to see her again. More
by NDSCHEPERS
Employees Worked With
I’m sorry that I do not know name of young woman., Nick Hodgson
