
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
It was very ready to schedule a car maintenance appointment. And once there, the customer service rep was friendly. The service call was handled very quickly and I was on my way! appointment. And once there, the customer service rep was friendly. The service call was handled very quickly and I was on my way! More
Great service, lounge was comfortable, clean, didn’t have to wait long. Drove newly washed car out of the service department ready for the new season. to wait long. Drove newly washed car out of the service department ready for the new season. More
Previously leased and had such a great experience that this time I purchased! Financing was simple and thorough. Sales went over all of the new features and car was completely ready for pick up! this time I purchased! Financing was simple and thorough. Sales went over all of the new features and car was completely ready for pick up! More
I would recommend using this dealership even if you have not purchased your vehicle from them. Labor costs are higher than smaller independent shops, but this is becoming normal at most dealerships. Maple not purchased your vehicle from them. Labor costs are higher than smaller independent shops, but this is becoming normal at most dealerships. Maple Hill service was thorough in their communication. More
Service was frustrating. My warranty software coverage expired two weeks before my scheduled appointment and I was advised it would cost $500 upon arrival. I was not given My warranty software coverage expired two weeks before my scheduled appointment and I was advised it would cost $500 upon arrival. I was not given clear instructions about where to wait and consequently was not informed when service was finished. The staff left voice mails on my home phone to let me know while I was waiting on site. Staff was friendly however service was expensive and extremely inconvenient. More