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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

April 20, 2022

Very Professional, Friendly and Timely. I would not think of going anywhere else. Employees are top notch. Check them out. More

by BFLLJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, CEDRIC RUSSELL
Apr 20, 2022 -

Maple Hill Auto Group responded

Thank you, so much! Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Apr 20, 2022 -

BFLLJP responded

You are most welcome Lena. A wonderful place!

April 20, 2022

It was very ready to schedule a car maintenance appointment. And once there, the customer service rep was friendly. The service call was handled very quickly and I was on my way! More

by deniseking657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Apr 20, 2022 -

Maple Hill Auto Group responded

Thank you! We're so happy to hear that you had such a wonderful service experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 20, 2022

Everything went extremely well and the people were wonderful to work with. No complaints at all. More

by jeffwhitmer24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lena Grubb
Apr 21, 2022 -

Maple Hill Auto Group responded

Thank you! Please, do not hesitate to let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 20, 2022

Great service, lounge was comfortable, clean, didn’t have to wait long. Drove newly washed car out of the service department ready for the new season. More

by K.E.NAFTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster
Apr 20, 2022 -

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 19, 2022

Previously leased and had such a great experience that this time I purchased! Financing was simple and thorough. Sales went over all of the new features and car was completely ready for pick up! More

by BEV.JOSLIN
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
Apr 19, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 18, 2022

They miss quoted the cost of my services do to the size of my engine. Other than that everything was fine. More

by JON.DOANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRIAN KRAGEL
Apr 18, 2022 -

Maple Hill Auto Group responded

I apologize for any confusion regarding your service. I know you spoke with Randy earlier today, but if you have more questions, please feel free to reach out to me. Due to having a 3.6, per Subaru specs, your vehicle requires 7 quarts of 5W30 oil. I'm sorry if you were misquoted the price, but the good news is, it is the less expensive oil! I would love to answer any other questions you may have. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 18, 2022

I would recommend using this dealership even if you have not purchased your vehicle from them. Labor costs are higher than smaller independent shops, but this is becoming normal at most dealerships. Maple More

by ROD.GILLENWATER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Apr 19, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 17, 2022

Everyone was very nice, did a good job but it would have been nice to have a shuttle on the rainy day More

by emilywebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Apr 19, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 16, 2022

Service was frustrating. My warranty software coverage expired two weeks before my scheduled appointment and I was advised it would cost $500 upon arrival. I was not given More

by RACHEL_KOPKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Armbruster, Randy Kim
Apr 18, 2022 -

Maple Hill Auto Group responded

I called the number we have on file for you and left a message, but I would like to discuss this and get some more information from you to get the update service taken care of for you. Please give me a call at your earliest convenience. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 15, 2022

The service staff is courteous and is very thorough on the work to be done. Also the waiting room is very comfortable. More

by DAVE REPETTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Apr 19, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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