
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
My eighteen year old V50 is in excellent condition. It was purchased at Stadel in Lancaster, Pa. where the sale and the service were superior. During my last eight years in Kalamazoo the service has It was purchased at Stadel in Lancaster, Pa. where the sale and the service were superior. During my last eight years in Kalamazoo the service has always been confusing and rude. There are hidden costs, surprising misquotes and charges. I have experienced three week waits for annual appointments and urgent ones. An always new person at the desk never explains necessary repairs or what was done. The phone quote for this week's visit was $63 but cost me $199. No management apology seems to exist for Volvo customers here. It is take it or leave it. The mechanics' work is always fine, as it should be. More
The whole team are incredibly helpful and friendly. They really like to work with you to get you up and running as quickly as possible. Cassandra, Lauren, and Mitch are only a few of the wonderful team They really like to work with you to get you up and running as quickly as possible. Cassandra, Lauren, and Mitch are only a few of the wonderful team. The attention to details in the repairs was amazing. Really happy with them. More
This is the 6th car purchase from MH by members from our family. They must be doing something right. We have no reason to go,elsewhere. They treat us fairly and without any surprises. The staff is knowledge family. They must be doing something right. We have no reason to go,elsewhere. They treat us fairly and without any surprises. The staff is knowledgeable and courteous. More
Although my previous two visits to Maple Hill Auto was less that satisfactory, this time it was excellent. The needed repairs were done right and within the time frame that I was told it would take. The less that satisfactory, this time it was excellent. The needed repairs were done right and within the time frame that I was told it would take. The Service Coordination customer orientated, knowledgeable, courteous and efficient. She apparently was new but did a world class job. Maple Hill Management has apparently staffed the Service Department with folks that can get the job done. More