Back

Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

Directions

By Type

5,137 Reviews of Maple Hill Auto Group

April 15, 2022

Excellent service experience! Loved the inspection video of my vehicle via text. Great personal touch. More

by STEPHANIEPUTMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
DAN TAYLOR
Apr 15, 2022 -

Maple Hill Auto Group responded

We're happy to hear that you had such a great experience. The inspection videos are a great tool and we're excited that we're able to provide the service for our customers. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 15, 2022

Excellent help in finding my next car. Honest caring approach to getting me the best deal possible. More

by KEVIN@TURF-WORKS.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Apr 18, 2022 -

Maple Hill Auto Group responded

We're happy to hear that our sales team was able to get you into a great new car! If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 15, 2022

My eighteen year old V50 is in excellent condition. It was purchased at Stadel in Lancaster, Pa. where the sale and the service were superior. During my last eight years in Kalamazoo the service has More

by akaire50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phone appointment and estimator clerk. Name forgotten., Lauren Armbruster
Apr 18, 2022 -

Maple Hill Auto Group responded

I apologize for any confusion regarding the price of your service. A full synthetic oil change is $69.95 for the first 5 quarts of oil, as stated on the repair order you were given at your service. Any additional quarts of oil is extra. Your vehicle requires 6 quarts of oil, so the price is going to be a little more. You also had all three of your wiper blades replaced for a total of $82.45 plus tax, and an air filter replaced for $39.63 plus tax, all factoring in to the additional cost of your service. Our Volvo schedule does book up very quickly because of the amount of Volvo's on the road and the fact that we are the only Volvo dealership in the area. We have several customers who even come up from northern Indiana because of this. We do the best we can with our schedule to ensure that our technicians can properly diagnose and repair vehicles and our customers can have reasonable expectations of repair times. Overloading our schedule to give the appearance of getting customers sooner appointments would lead to longer repair times. I do apologize for the amount of time it takes to get an appointment, but we do this to ensure the best care for the vehicles coming in for service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 15, 2022

The whole team are incredibly helpful and friendly. They really like to work with you to get you up and running as quickly as possible. Cassandra, Lauren, and Mitch are only a few of the wonderful team More

by Kzoosubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster, BRIAN KRAGEL
Apr 19, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 15, 2022

The service was top notch. It seems like everyone works together as a team and everyone was very freindly. More

by SKSHAIRMASTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Apr 18, 2022 -

Maple Hill Auto Group responded

Thank you, so much! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 14, 2022

Great service. In and out with no hassle. No upsell which makes the service experience pleasant. More

by SAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric
Apr 14, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that service went so well for you. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 13, 2022

This is the 6th car purchase from MH by members from our family. They must be doing something right. We have no reason to go,elsewhere. They treat us fairly and without any surprises. The staff is knowledge More

by WAYNE28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jeff Daniel, Nick Hodgson, Matt Taylor
Apr 19, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 13, 2022

Really good customer service, friendly, courteous and helpful. I was taken to the customer waiting room. More

by GLSPOOR
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Apr 14, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 13, 2022

Friendly staff and service was completed while I waited. All in all, Maple Hill makes servicing our Subaru very easy. More

by brianh
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Apr 14, 2022 -

Maple Hill Auto Group responded

We're happy to hear that service went so great for you! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 12, 2022

Although my previous two visits to Maple Hill Auto was less that satisfactory, this time it was excellent. The needed repairs were done right and within the time frame that I was told it would take. The More

by PPDYSZKIEWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Apr 12, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Apr 12, 2022 -

PPDYSZKIEWICZ responded

Please note, my review is not for public dissemination. Thank you.

...
109
...