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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

April 30, 2022

All the staff members are very friendly and courteous. They are eager to help if they can. More

by IGGSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson, Lena Grubb, Lauren Armbruster
May 02, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here at Maple Hill Auto Group. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 29, 2022

I had several questions and concerns that I told them about that were not answered. I also understood the first year of ownership i would have free service to be sure things were running well but was ch More

by SCDHD45
Recommend Dealer
Yes
Employees Worked With
No idea
May 04, 2022 -

Maple Hill Auto Group responded

I apologize for any confusion. We do not have any free services for Subaru, unless you purchased a maintenance agreement when you bought your car. We do always offer free multi-point inspections with your service and a free car wash. We have discounted oil change rates for customers who bought their vehicle from Maple Hill, but we do not offer free oil changes. I would love to help answer any questions you have with your vehicle. Please, give us a call to get any questions answered. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 29, 2022

Customer service is lacking in friendliness. Look at The Discount Tire Team for helpful hints. More

by MEMODRIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The only really nice lady was the one who showed me my filter.
May 02, 2022 -

Maple Hill Auto Group responded

I am sorry to hear this was your experience here at Maple Hill. If you would like to discuss this further, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

April 29, 2022

Personal attendance was great, and repairs too less time than anticipated. Appreciate the shuttle service which was on time. More

by WALTERS_1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Volvo master mechanic, BRIAN KRAGEL
May 02, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 28, 2022

Great service and friendly people working there. They had the car I wanted and the entire transaction was easy. Great service means I will keep returning. More

by OBLJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Mike Simmons
May 02, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 28, 2022

Dealing with Matt Williamson was a pleasure, business went well and the experience purchasing a brand new car was very positive. Thanks to the whole Maple Hill team. More

by CAIO FERRARI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
May 02, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here Matt in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 28, 2022

The customer service team is always great… waiting time is always great. The only reason I didn’t give a perfect rating is because I had my car returned without being washed. It has always been part of the More

by CELTIC244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not quite sure who helped me
May 03, 2022 -

Maple Hill Auto Group responded

I apologize about your car not being washed. Our car wash was closed for maintenance that day, but please feel free to stop in and have it washed any time. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 28, 2022

Appointment for oil change but had excessive oil leak. After briefing them on the situation they went ahead with the extra work to identify and fix the leak problem. Very happy with the final outcome More

by JED49068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN TAYLOR
May 02, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 27, 2022

Dealing with salesman Aaron Black was a pleasure. The overall experience of purchasing a car was very positive at Maple Hill. I'm still getting used to my Subaru. More

by EVAJRNY
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, Matt Taylor
Apr 27, 2022 -

Maple Hill Auto Group responded

We're happy to hear that Aaron was so helpful in getting you into a new vehicle. We know you're going to love it. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Spcialist 269-342-6600 lgrubb@maplehillauto.com

April 27, 2022

Ed Fitts and Matt Taylor made the entire process easy and convenient. From the test drive to finalizing paperwork we were kept informed every step of the way. Job well done! More

by Todd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Fitts, Matt Taylor
May 02, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here Ed and Matt in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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