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Mall Chevrolet
Cherry Hill, NJ
2,661 Reviews
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2,661 Reviews of Mall Chevrolet
March 26, 2015
Got sucked in! Purchased a 2014 Equinox March 2014, and at that time, I loved the vehicle. At time of purchase, the salesman, and his sales manager specifically and Purchased a 2014 Equinox March 2014, and at that time, I loved the vehicle. At time of purchase, the salesman, and his sales manager specifically and quite directly asked me to post a "10 out of 10' on this website. They confided that anything less than a 10 doesn't matter, and the dealership gets more discount coupons/deals from HQ if they get '10s' (they can provide better deals in the future if I give them a 10). Fast forward to my first oil change, I waited for almost 3 hours. During that wait, I had to listen to the service department cursing and bad mouthing other customers. I called a few days later to complain to GM Craig. He said their level of customer service in the entire dealership was bad at that time, and he was "working on it". Next oil change, waiting in the dealership, and a salesman from the showroom floor comes down cursing about a co-worker. I approached the salesman and asked for some professionalism. He said he was upset because one of the techs did not do his job and sent a young driver out in an unsafe vehicle (for failing to check something). Ugh! Not what you want to hear from your dealership. Summer 2014 dashboard lights randomly blink. Fall 2014, radio does not work in cold weather, and vehicle runs rough. I call the GM Craig and ask if I can speak with him when I bring my vehicle in for service, he agrees. January 2015, I am told the vehicle is fixed, it needed a random "update. When I spoke with Craig and told him of the offensive language every time I am there, he told me it was the "culture" of the industry. *sigh* My Equinox's radio still does not work in cold weather, the dash board lights still randomly blink, the vehicle still runs really rough, and I don't want to speak with the dealership anymore. DO NOT USE MALL CHEVROLET!!! More
by ftryka
Employees Worked With
Craig Colender
March 23, 2015
JJ was the bomb dot come I came to the dealer not quite sure I would buy, however when I got out of my car and started looking JJ came out to greet me. He was very patient and I came to the dealer not quite sure I would buy, however when I got out of my car and started looking JJ came out to greet me. He was very patient and worked with me in spite of me not have the best credit. He was honest and genuinely cared about my car experience. He was there through the entire process. I would recommend going to the dealer. My experience with JJ was the best. Stupendous! More
by boozy48
Employees Worked With
Joe Jainnini
March 11, 2015
First visit to the service center I had my 2015 Chevy Cruze serviced for regular maintenance covered under warranty. I had the tires rotated & adjusted to the correct pressure and the I had my 2015 Chevy Cruze serviced for regular maintenance covered under warranty. I had the tires rotated & adjusted to the correct pressure and the oil & oil filter changed. They also completed a multipoint inspection and filled my windshield washer fluid. This was my first time at the service center and I could not believe that I was in and out in only 45 minutes. The staff was friendly and the service was quick yet thorough. More
by Emme620
Employees Worked With
Ray Moffatt
March 09, 2015
Easy, friendly This was my second truck from the same salesman. I had a good first experience and expected nothing but the same the second time around. I was not dis This was my second truck from the same salesman. I had a good first experience and expected nothing but the same the second time around. I was not disappointed. More
by joe
Employees Worked With
Dan Reilly
March 07, 2015
Great Experience Jim was an excellent salesman. He asked what can we do to make you happy. He met the price I wanted gave me an excellent value for my trade, and even Jim was an excellent salesman. He asked what can we do to make you happy. He met the price I wanted gave me an excellent value for my trade, and even assisted me when another dealer's actions almost thwarted the sale. Big thumbs up to Jim and all the team at Mall Chevrolet!!!! I will send all my friends to Mall who want to buy a Chevy!! I am enjoying my 2015 Chevy Tahoe!!! More
by teddyt
Employees Worked With
Jim Marks
March 05, 2015
New 2014 Traverse I had a great repeat experience at Mall Chevrolet. Everyone on the staff was helpful and professional. My sales person Joe Torres was knowledgeable, I had a great repeat experience at Mall Chevrolet. Everyone on the staff was helpful and professional. My sales person Joe Torres was knowledgeable, courteous, professional and worked through the process with me. His the end goal was not only that I be happy with my purchase but satisfied with my loan. Joe also followed up on the transfer of my SiriusXM account and checked with me to see if there was anything else he could help me with. Thank you Joe, I really appreciate the quality sales service! Mini R. More
by MiniR
Employees Worked With
Joe Torres
February 21, 2015
Highly Recommended We had a great experience trading in a vehicle and purchasing a new one at Mall Chevrolet. Our salesperson Jim Borgmann was great. He was friendly, ha We had a great experience trading in a vehicle and purchasing a new one at Mall Chevrolet. Our salesperson Jim Borgmann was great. He was friendly, had great customer service skills and made sure we got the best value in our trade. I would highly recommend this dealership. More
by jries
Employees Worked With
Jim Borgmann
February 12, 2015
Dissapointing experience After dealing with Mall for 10 years and being very happy with them I had the misfortune of meeting Mike Reitano who needs a lesson on how to deal wit After dealing with Mall for 10 years and being very happy with them I had the misfortune of meeting Mike Reitano who needs a lesson on how to deal with customers. The way he spoke to me was unbecoming for the position he holds as a "sales manager". When a customer is unhappy the manager should defuse the situation, not throw fuel on the fire as he did. I don't appreciate having my keys handed back to me and being told, "don't walk away - drive - it will be faster". The sales team seems very different since he became manager. I didn't feel welcome and I will not go back to or recommend Mall to anyone. More
by stihl1
Employees Worked With
Ben Bangura
February 10, 2015
THE BEST ALWAY A GREAT PLACE TO GO TO THE WHOLE SALES TEAM WAS WORKING VERY HARD TO GET THE DEAL THREW AND MADE SURE THE TRADE IN WAS AT THE HIGHEST VALUE ALWAY A GREAT PLACE TO GO TO THE WHOLE SALES TEAM WAS WORKING VERY HARD TO GET THE DEAL THREW AND MADE SURE THE TRADE IN WAS AT THE HIGHEST VALUE More
by JOE
Employees Worked With
Craig Colender
January 28, 2015
The Mall Team was excellent and very helpful Mall Chevrolet and Dan Reilly was recommended to me by my neighbor, I will tell you that it was the greatest experience of my life looking for a used Mall Chevrolet and Dan Reilly was recommended to me by my neighbor, I will tell you that it was the greatest experience of my life looking for a used car that I would be able to afford the monthly payment. The whole team was EXCELLENT from Jim Wagner, the Used Car Sales Manager to the Finance Manager, Mike, Dan Reilly Salesman down to the Service Manager Keith, I have never had an experience like that before. I always felt as though the other dealerships I dealt with was only interested in the Sale not me as a person, which I definitely felt like a person, not a Woman that needed a car. More
by jplasket2008@comcast.net
Employees Worked With
Jim Wagner, Dan Reilly
