MINI of St Louis

Sales/buying experience with Deanna Gossman was very relaxed, professional, fun, helpful, easy. I have never had such a great experience buying a car. I could not thank Deanna enough for her personabl relaxed, professional, fun, helpful, easy. I have never had such a great experience buying a car. I could not thank Deanna enough for her personable and genuine nature. Service department also great overall. Arman very helpful. Communication great and timely. However, I brought my car in for oil change and state inspection. Within a couple hours, I was notified the car would need an engine timing change repair. I authorized further diagnostic work and was aware of the hourly labor rate and the time required for the diagnostic work. Once informed of the need for 5500 dollars worth of repairs, I told the crew to halt repair. I was disappointed to learn that the oil change and inspection proceeded thereafter and thus was charged for these services on a car that clearly was not going to be driven since I had refused the engine repair. I proceeded to trade in for a new car and received 500 dollars for the trade, while still being held accountable for the 700 dollars in charges to the service department. Scott Braun was made aware of my discontent and simply stated that that was between me and the service department. Needless to say, this felt dismissive to me. In my desire to keep the sale a most pleasant experience, I did not explore this discontent further at the time. As a fourth time buyer of a new mini from this dealership, I felt this was poor customer service and did harm to our future relationship. Thank you for allowing me to express this dissatisfaction. My intent is for the dealership to learn from this practice. More

The dealership was friendly from start to finish! The team did what they said they would do! The service was high quality! The pricing was competitive! It made it very easy to do business with them! The team did what they said they would do! The service was high quality! The pricing was competitive! It made it very easy to do business with them! I would highly recommend this dealership! More

I purchased a mini in Florida and drove it to St. Louis to surprise my wife. I had an oil light go on, so I take it to the mini dealership. Holy crap it was 3 quarts low.. I think it takes only 4 qts Louis to surprise my wife. I had an oil light go on, so I take it to the mini dealership. Holy crap it was 3 quarts low.. I think it takes only 4 qts. When I asked how much I owed them they said zero. They do this as a service. How else may I help you!!!??? Are you kidding me? I then received the best advice from an advisor. He looked at my key and pulled up information of the vehicle and gave me prices of the recommended service and said he would gladly give my wife a loaner vehicle. I AM BESIDE MYSELF!!!! Best service experience in the history of ever!!! Unbelievable!!!! Thank you Mini of St. Louis. More

They provide excellent service and listen to owners. Arman kept me informed while I waited. Arman kept me informed while I waited. More

Unfortunately what I expect from a dealership. All about the sale, not about the follow through. They never mailed the title of the vehicle to us as promised(they wanted to wait for funds to clea All about the sale, not about the follow through. They never mailed the title of the vehicle to us as promised(they wanted to wait for funds to clear). After waiting a few weeks we called to check on what was taking them so long(funds cleared in 48hrs from sale). They said it was sitting on a desk at the dealership. Now we'll probably have late registration fees due to their negligence as we're rushing to get tax/title/registration completed. Since we couldn't spend 4hrs at the dealer that day with family events. The Mini Dealer said we could stop back the following weekend after purchase.We showed up that Saturday, dropped it off. Said it would take ~1hr... and after 3 hrs at the dealer when we came back hadn't finished it. They said it was because we got bumped to another car selling that day. We could come back another weekend to have it done. That's more time/money to drive across the city for something that should've been done right the first time. Bill was great, everything thereafter brought up memories of why I stay away from dealerships when I can. PS: We're now taking the vehicle purchased into the Mazda dealer for warranty work. The vehicle began to exhibit front end suspension pops 2 days after taking it home. When I inquired at the Mini dealer what service was performed while it was there. They mentioned an alignment was performed. More than likely something wasn't torqued to spec. Probably nothing serious, but an annoyance that continues on with the theme of the my experience there. More

Couldn't be happier with Arman and the crew at Mini St. Louis! They are truly a team: helpful, professional, welcoming, thorough. Bill is a great resource and John Smith is fantastic! Louis! They are truly a team: helpful, professional, welcoming, thorough. Bill is a great resource and John Smith is fantastic! More

Bill Harada is a delight to work with for new or pre-owned sales. This was my fifth Mini since 2005 but the first pre-owned. Service and Parts departments are top notch. Happy to be back in the Mini pre-owned sales. This was my fifth Mini since 2005 but the first pre-owned. Service and Parts departments are top notch. Happy to be back in the Mini family! It feels like coming home. More

Personal, detail oriented, perceives beyond the car to the person. Kept me informed as to the seriousness of my car’s need on my last visit. the person. Kept me informed as to the seriousness of my car’s need on my last visit. More

Arman was professional, courteous, and provided unprecedented customer service! I feel fortunate to have a service professional and establishment I can trust. unprecedented customer service! I feel fortunate to have a service professional and establishment I can trust. More

Outstanding experience with Dustin and the dealership. Very knowledgeable and extremely helpful. Zero pressure. I highly recommend this dealership. Very knowledgeable and extremely helpful. Zero pressure. I highly recommend this dealership. More