MINI of St Louis

Service department was very kind getting me in quickly on short notice for yearly oil change short notice for yearly oil change More

I have always got good service and courtesy from the staff and technicians. Been going there since 2016. staff and technicians. Been going there since 2016. More

I felt taken care of! Service was prompt, communication was great. Best experience at a dealership so far. Service was prompt, communication was great. Best experience at a dealership so far. More

This dealership is tops in ever way! The staff are happy people who love their work. They go out of their way to take care of my Mini. The lounge is comfortable with a great espresso The staff are happy people who love their work. They go out of their way to take care of my Mini. The lounge is comfortable with a great espresso machine and snacks. It is great fun to look at all the minis on the show room floor. I have had three leased minis and buying my current one. The hardest part is picking the color! These are really great automobiles. Stop in and have some fun! More

My wife’s and my experience with mini of St. Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time she brought it in for an oil change they didn’t want her to get the oil changed. They said it was too soon. She had to say my husband wants it changed. So then it was ok then. Same thing happened the Next visit. Had tires replaced tech cleaned wheel off with brake cleaner didn’t wipe it off it stained the wheel finish. This visit. Wanted oil changed and coolant changed. They refused to change the coolant. Said it was lifetime coolant and Mini does not approve it. We own the car not BMW Mini. I own multiple vehicles with 200k miles and 20 plus years old. The extended service intervals cause Premature failures, causing you to buy a new car. Plus when she calls to make the appointment and brings the car in. They don’t call her to the cashier counter they call my name. I used to work in the service department of many dealerships. The service advisor would go to the waiting area get the person who brought the vehicle in and take them to the cashier and explain the bill to them and make sure they where satisfied with the service they received. The dealerships I worked at where lower end brands. Mini’s are neat cars. They are the one and only Mini dealer in St. Louis and is poor in our opinion. We are stuck with them. it’s not like most other brands where there is other dealers in town. Disappointed with the overall experience More

Sam hall was awesome, I will definitely refer new clients to him. Financing was also great clients to him. Financing was also great More

Great service, clear communication, offered specials and prompt. The loaner is a great feature. Thank you prompt. The loaner is a great feature. Thank you More

What a great experience! I purchased from out of state because MINI of St L had a much better selection of trims and color combinations than my local dealer. I was expecting I purchased from out of state because MINI of St L had a much better selection of trims and color combinations than my local dealer. I was expecting it to be hard to do, but Deanna G. took great care of me and worked with me to get a good deal without my ever having to go up to the dealership. Holly K. and Deanna helped make the remote paperwork smooth and quick—really the easiest, most relaxed car buying experience I’ve had in the last 20 years. My only regret about buying from afar and not going too the dealership is that they were so friendly, it would have been a delight to meet them in person. More

Everyone is friendly and helpful each time I am there. They take good care of my Mini and me. I’ve had my Countryman S All4 for almost 6 years and love it. I’m glad Mini makes a vehicle into which I can e They take good care of my Mini and me. I’ve had my Countryman S All4 for almost 6 years and love it. I’m glad Mini makes a vehicle into which I can easily get my golf clubs. Thanks More

I was pleased that Scott was flexible getting me in the Wednesday before Thanksgiving. I had a family emergency and needed an oil change and tires check and windshield washers refilled. Andrew helped Wednesday before Thanksgiving. I had a family emergency and needed an oil change and tires check and windshield washers refilled. Andrew helped me with checking in when I arrived. . He provided exemplary customer service not only to me but to others. I could hear his interactions with other customers from where I was seated in the waiting area. I also spoke with Sam regarding a possible trade in or new purchase. He provided me with the information I requested on two minis that were on the lot. Overall I am rating a 5-Star Plus for the follow through and great service this day. I truly felt valued and a part of the Mini of St. Louis family! Thank you! More