MAG BMW of Dublin

First Oil service Service representive person gave attitude for not having an appointment. , this is at 7 am so they are not that busy, told them this is a new car but Service representive person gave attitude for not having an appointment. , this is at 7 am so they are not that busy, told them this is a new car but being a customer for 9 years he gave more attitude like he was doing me a favor, next time will service my car somewhere else. More

Worst service experience - less than 1 star Brought my X3 in for annual oil change - 1st time at this dealer with this car. Service advisor never introduced himself, never called to update me. Brought my X3 in for annual oil change - 1st time at this dealer with this car. Service advisor never introduced himself, never called to update me. I called at 5:15 PM, service advisor was gone, service manager was gone, no one worked on my car. Tried to get hold of a GM and Midwestern Auto Group Head of Service - guess what, not there. I leased 3 cars and had them all serviced at MAG BMW and I always felt like they didn’t give a xxxx about me. Never treated me like a valued customer. I should just go to Kelly bMW - the 25 minute drive would be worth it. More

Buyer Beware! A couple hours after leaving the dealership with a used (2016) car we got a low tire pressure light. The low pressure light has come on several times A couple hours after leaving the dealership with a used (2016) car we got a low tire pressure light. The low pressure light has come on several times since then, even though we've put air in and it goes away for a bit. When I called to complain about it, they told me it was my problem and they had no responsibility. Not cool! More

Worst Experience in the Service Department, Parts Dep Great worst Experience with service, had purchase a lot of parts for my business there. I was a bit back up at our shop. thought they would get my personal worst Experience with service, had purchase a lot of parts for my business there. I was a bit back up at our shop. thought they would get my personal car done quickly before head for vacation. Car sits there for three(3) Month i have to keep Contacting them for update and Communicating ETC. More

Service Dep. Took my 535i in because car kept shutting off due to (Fuel pump malfunction). Have kept my car for a day and some and still have not diagnosed the pro Took my 535i in because car kept shutting off due to (Fuel pump malfunction). Have kept my car for a day and some and still have not diagnosed the problem. Also did not call us to follow up, we had to call them and we couldn’t get any definitive answers. Definitely recommend going somewhere else, especially for how much they charge for service! More

Racist, Greedy and Dishonest This is by far the worst experience I had at any car dealership. I got a feeling the sales department is racist. I found a certified preowned BMW car This is by far the worst experience I had at any car dealership. I got a feeling the sales department is racist. I found a certified preowned BMW car at the dealership, negotiated the deal and gave a check as advance last week. During negotiation the sales person WESTON W. BROWN (6 weeks on the job) agreed to take care of the scratches and have the interiors detailed before delivering the car. He called me today informing that the car is ready for delivery. When I stopped by, I found some of the major scratches I identified earlier still on the car and requested him to take care off them. Also I found no evidence of detailing on car interiors as there was still lot of dirt. I pointed it out to him and his reaction was rude. He told me that the job is done and the manager does not want to spend any more money on it, take it or leave it. I was shocked as I came to take delivery of the car and didn't expect this. I was only asking what was agreed and nothing new. I requested him to talk to his manager. He went and returned in less than a minute and gave me the check telling no more negotiations, take your check and leave. I requested for audience with the manager and he refused to allow me to talk to the manager. In this whole process, I was talking to him very respectfully but he was treating me like crap and I was given no choice but to take the check and walkout. It all appeared to me like it was staged as he probably found another buyer willing to pay a little more and want me to walk out of the deal. These guys are full of greed, dishonest, have no ethics and treat their customers poorly. My wife and kids who were expecting me to return with the car were very disappointed with this whole fiasco. I wasted two weeks of my time with this dealership. More

Poor new car buying experience This is the last place in the area you should go if you want a decent deal. Not only did MAG attempt to build in a fat profit on the new car price, This is the last place in the area you should go if you want a decent deal. Not only did MAG attempt to build in a fat profit on the new car price, they way lowballed my trade-in, as well as asking a bunch of unnecessary and intrusive questions about it (they even want you to sign a sheet with your responses), giving you the impression they think you're trying to pull a fast one. You should be able to do better almost anywhere else. More

Shady at Best Have a '10 750i, original sticker over 100k. Serviced at manufactures recommended intervals, mostly at MAG. Informed MAG at about 42k, and on several Have a '10 750i, original sticker over 100k. Serviced at manufactures recommended intervals, mostly at MAG. Informed MAG at about 42k, and on several visits after that, engine using a lot of oil. About 90K I googled this car and engine and there are major known problems with it. Multiple lawsuits, complaints, service bulletins, etc. Now engine uses about 1 quart every 200 miles. It is extremely difficult to believe the service advisors didn't know about the issues from when I first mentioned them (which are documented on my RO sheets) Their solution? New engine for 30K, or repairs for 12-15K. This issue also affects the battery, which affects the electronics, which means substantial additional problems on this vehicle. Service Manager Pat Biles of no help, offers a joke of $1000. off on my next new car purchase. Refused to give me contact information for the General Manager of MAG, or Regional BMW OE representative. At that time, I had 3 BMW's (2 now), and a remaining LCV (lifetime customer value) of around half a million. Terrible non resolution to this major issue, and not very wise business decisions, either. More

Satisfied Customer Took my BMW in for a recall on the airbag, and for a new key. Work was completed quickly and when I picked it up they had it cleaned and my fluids che Took my BMW in for a recall on the airbag, and for a new key. Work was completed quickly and when I picked it up they had it cleaned and my fluids checked and topped off. Excellent experience. More

Rate Zero, but that's not an option Zero stars. I don't take the time to rate unless really awful or really awesome service. In this case- AWFUL! Had a positive experience in the past, Zero stars. I don't take the time to rate unless really awful or really awesome service. In this case- AWFUL! Had a positive experience in the past, but not this time. Have had to call not one or two times to resolve my problem- but 5 times. And my issue is still not handled, despite several promises by service and parts departments (John Cox and Jeff Burdulis). And after 2 months of questioning, parts dept manager (Patrick Biles) promised to deliver the part to my home, but did not show. Worst service ever, MAG BMW. Had so many chances to make it right. So disappointed. 5/26/17 update: part was delivered to my home and installed by parts manager. The issue has been resolved to my satisfaction. Will update my 1 star rating to a 3. More