MAG BMW of Dublin

The service was excellent, the salesperson was simply exceptional and brilliant. The environment was warm and friendly. More so I got a great deal which I absolutely love. exceptional and brilliant. The environment was warm and friendly. More so I got a great deal which I absolutely love. More

I have had my car serviced at MAG since moving to Ohio approximately two years ago. They have always done a very good job servicing my car, however I did not feel the service professional and I had a comm approximately two years ago. They have always done a very good job servicing my car, however I did not feel the service professional and I had a common understanding of the estimate cost of the repair or if the service was covered under the waranty. In all fairness though, my BMW dealership in Pennsyvania, Otto's BMW Exton, was outstanding so they had a tough act to follow. I would rate service department as very good. My overall "great" rating is more based on the exceptional service I received from Richard Norman, in sales. Every time I brought my car in for service, I found him to be very customer focused,and informative about the new BMWs. I knew at some point I wanted a new car, but was not sure which model, and in fact not sure it would be another BMW. He was very knowledgeable about the cars and my options. It was not my intent to trade my care in the day I picked it up for repair, however based on previous interaction with Richard, I trusted his advice and made the decision to trade in my car and purchase a new one. I believe that he had my best interest in mind from selection to financing. For me it really is about the relationship with the dealership. I purchased from MAG because, Richard took the time during my service visits to build the relationship. I look forward to building a relationship with MAG that when asked, " Give an example of a customer service experience that knocked your socks off, I am able to respond, without hesitation MAG BMW. More

Everyone at MAG is very helpful and polite. Richard was most impressive, knowledgeable and astute. He recognized an interest I had in a new 5 series even before I did! I recommended Richard and the dealers most impressive, knowledgeable and astute. He recognized an interest I had in a new 5 series even before I did! I recommended Richard and the dealership most highly. More

I had an amazing experience at MAG! Richard Norman was incredibly professional and assisted my husband and I with every detail possible. He was SO helpful and pleasant to work with, would highly recommen incredibly professional and assisted my husband and I with every detail possible. He was SO helpful and pleasant to work with, would highly recommend him to anyone! Thanks so much!!!! :) More

Richard made the car buying process very easy and a great pleasure in dealing with MAG. He is very personable, made sure I had no questions and told me to contact him anytime if anything were to arrise. pleasure in dealing with MAG. He is very personable, made sure I had no questions and told me to contact him anytime if anything were to arrise. More

Great service. Very professional and helpful. The options were explained in great details and helped me choose what is best for me and my family. Their job is to sell but they work hard to ensure that the cu were explained in great details and helped me choose what is best for me and my family. Their job is to sell but they work hard to ensure that the customer is happy. Very intelligent business approach based on customer satisfaction. More

I strongly recommmend this dealership and your employee, Richard Norman who worked with me, Paula Ware on Thursday June 7,2012. He demonstrated excellent customer service and took the time to explain every Richard Norman who worked with me, Paula Ware on Thursday June 7,2012. He demonstrated excellent customer service and took the time to explain every process involved in detail. I am very satisfied with my overall experience with Richard clearly meeting the needs of the customer. What I liked the most about Mr. Norman was his motivation to have a positive outcome for the customer in four quadrants including customer service, quality of work, friendliness and price. More