MAG BMW of Dublin

Started fine, dissolved quickly Our experience with MAG BMW started out fine, the sales team was initially responsive & accommodating. We were excited to purchase a certified pre-ow Our experience with MAG BMW started out fine, the sales team was initially responsive & accommodating. We were excited to purchase a certified pre-owned X1 from John, a MAG BMW sales associate. However the experience unraveled quickly, when we arrived to sign the papers & pick up the car. We sat in the car & started the engine. Immediately an error message appeared on the dash that there was a “drivetrain malfunction.” The service tech was called in. However, they were not able to diagnose the problem. We requested a diagnostic report, but were told that was not possible. We were told that possible problems resulted from the car sitting on the lot or watered down gas or maybe even from the cleaning the car received – all speculation with no facts to back up the assessment. It was suggested that we move forward with the purchase and then work to diagnose the problem if the error code didn’t reset itself. Further research into the problem on the internet indicated that the problem could have been a host of serious and expensive repairs related to the fuel system and engine. There was no explanation as to why a certified pre-owned car would have such an alarming error. There was no attempt made by John, nor the Sales Manager Lance, to find alternate solutions or accommodations. We confidently walked away from the deal. And we are confident that we will not be returning to MAG BMW for any reason in the future. More

Great Service Brought my car in for its 60K service. Upon inspection they found that my break pads were very low 3mm front and back. So I had them change the pads Brought my car in for its 60K service. Upon inspection they found that my break pads were very low 3mm front and back. So I had them change the pads as well. All work completed in a timely manner. Had the car back by lunchtime. Received my car back washed vacuumed and wiped down with no spotted windows. Tks again John Cox and his team. More

Liars, Cheats, or just plain stupid Have owned many BMWs and have them serviced at dealerships across the US. Not once have I been treated this way. My car was not returned to me in the Have owned many BMWs and have them serviced at dealerships across the US. Not once have I been treated this way. My car was not returned to me in the same condition as it was dropped off. When asked about the issues with my car, the service advisor attempted to shift blame onto others and we unable to understand or comprehend these issues or how the car should workm. Car was not ready at the date it was promised, when I went to pick it up the check engine light was lit and the car was dirty, even though my receipt said the car had been washed and that a technician had inspected the car after all repairs. This dealership looks to prey on customers by adding extra repairs and will break things and not fix them. Don't expect honesty from this dealer, and definitely don't expect to feel like a valued customer. You are better off taking your car anywhere else. More

Fast service and done correctly I was in need of an oil change before I left for a trip. John got me is and had me on the road in under 1 hour. They also did a complete inspection on I was in need of an oil change before I left for a trip. John got me is and had me on the road in under 1 hour. They also did a complete inspection on the car as well. I was not aware that my two rear tires were getting worn. Very good service from John the service advisor. Will only have my Bmw serviced at this dealership. Keep up the good work. More

Exploited and held hostage Received rental car while my Passat was being serviced. When asked how it was I explained “it felt like the wheels were out of alignment” the service Received rental car while my Passat was being serviced. When asked how it was I explained “it felt like the wheels were out of alignment” the service consultant looked at the car immediately and showed a scuff on the rim and held me liable and I was out $500 for something I didn’t do. Without question I would have admitted fault if I was liable - but I didn’t do anything. I have never felt so exploited in my life....Shocking! More

First Oil service Service representive person gave attitude for not having an appointment. , this is at 7 am so they are not that busy, told them this is a new car but Service representive person gave attitude for not having an appointment. , this is at 7 am so they are not that busy, told them this is a new car but being a customer for 9 years he gave more attitude like he was doing me a favor, next time will service my car somewhere else. More

Worst service experience - less than 1 star Brought my X3 in for annual oil change - 1st time at this dealer with this car. Service advisor never introduced himself, never called to update me. Brought my X3 in for annual oil change - 1st time at this dealer with this car. Service advisor never introduced himself, never called to update me. I called at 5:15 PM, service advisor was gone, service manager was gone, no one worked on my car. Tried to get hold of a GM and Midwestern Auto Group Head of Service - guess what, not there. I leased 3 cars and had them all serviced at MAG BMW and I always felt like they didn’t give a xxxx about me. Never treated me like a valued customer. I should just go to Kelly bMW - the 25 minute drive would be worth it. More

Buyer Beware! A couple hours after leaving the dealership with a used (2016) car we got a low tire pressure light. The low pressure light has come on several times A couple hours after leaving the dealership with a used (2016) car we got a low tire pressure light. The low pressure light has come on several times since then, even though we've put air in and it goes away for a bit. When I called to complain about it, they told me it was my problem and they had no responsibility. Not cool! More

Worst Experience in the Service Department, Parts Dep Great worst Experience with service, had purchase a lot of parts for my business there. I was a bit back up at our shop. thought they would get my personal worst Experience with service, had purchase a lot of parts for my business there. I was a bit back up at our shop. thought they would get my personal car done quickly before head for vacation. Car sits there for three(3) Month i have to keep Contacting them for update and Communicating ETC. More

Service Dep. Took my 535i in because car kept shutting off due to (Fuel pump malfunction). Have kept my car for a day and some and still have not diagnosed the pro Took my 535i in because car kept shutting off due to (Fuel pump malfunction). Have kept my car for a day and some and still have not diagnosed the problem. Also did not call us to follow up, we had to call them and we couldn’t get any definitive answers. Definitely recommend going somewhere else, especially for how much they charge for service! More