MAG BMW of Dublin

My wife and I visited the dealership a number of times beginning last April. We first met Alain at the Audi store and test drove several vehicles. We were treated with the utmost courtesy and professional beginning last April. We first met Alain at the Audi store and test drove several vehicles. We were treated with the utmost courtesy and professionalism by Alain throughout the four month process that followed. We were escorted to the BMW store where we met Hollie and again were graciously taken step by step through the process by both Alain and Hollie. Upon attempting to order a new X5, difficulties were encountered at the factory due to BMW being forced to retract certain options due to chip shortages. This actually happened with the four of us standing in Hollie’s office watching the BMW computer reject our order as placed. Hollie offered to use one of her slots, order the car the way we wanted at no obligation to us and we were given first right of refusal when the car arrived some 7 weeks later. Alain notified us the car arrived on 8/9. Again, the four of us met on 8/11 knowing by that time the only option not built was the wireless charging pad. At the point of close and with this being a straight cash sale, no trade-in, I told Alain we were $500 apart from the deal I had in hand from another source for the X5. I agreed to massage part of the transaction so Hollie could match what I already had. Throughout this process both Alain and Hollie were completely honest and transparent in working with us. They both represented your stores with the highest level of integrity at a time when trying to place a vehicle is at its most difficult time in decades. In the end, both my wife and I acquired new friendships and could not have been more pleased with the results. We will absolutely recommend your Dublin stores to our friends in Wooster. You can be proud that Alain and Hollie represent you every day. More

Great to work with and willing to sell you the vehicle just don't expect and follow up or service after that. Great sales person to work with, complete mess and lack of professionalism after that. just don't expect and follow up or service after that. Great sales person to work with, complete mess and lack of professionalism after that. More

Ahmad was very helpful, went beyond expectation and provided detailed information regarding service/costs. Highly recommend servicing your car at MAG bmw. Wait time was little longer than expected bu provided detailed information regarding service/costs. Highly recommend servicing your car at MAG bmw. Wait time was little longer than expected but they did drop me to a nearby local restaurant. More

I recently had an issue with the fob for my Mini (serviced by BMW). After a discussion with Jeff, the new manager, I left feeling as though I had received excellent customer service. Also, I would l (serviced by BMW). After a discussion with Jeff, the new manager, I left feeling as though I had received excellent customer service. Also, I would like to mention both Kendrick (BMW side) and Heather (Mini side) fo their assistance as well. Kendrick went above and beyond helping with my windshield wipers (they were "special" and not your typical easy wiper to swap out). Heather was also kind enough to take a look at an issue I was having- which of course is one of those oddball "we've never seen this before" type of issues that only I seem to ever get. In closing, I'm quite pleased with the experience I have had at BMW with their parts/service department. It's refreshing to walk in and just receive excellent customer service. It was so refreshing, that I was reminded what a rarity it is these days. Thanks for all of your help! More

My car was misdiagnosed for the problem and I paid double! I feel I paid for work not needed (hose), multiple billing mistakes (be VERY careful), had my car for 6 days!!!! What a nightmare! I'll n double! I feel I paid for work not needed (hose), multiple billing mistakes (be VERY careful), had my car for 6 days!!!! What a nightmare! I'll not recommend anyone or EVER come back here again. You get an "F" for failure!! Not friendly either! More

I had a terrible experience. I was treated unfairly. I feel ripped off. I was sold a vehicle I could not use and a warranty that was worthless to me. I recommend you shop elsewhere. feel ripped off. I was sold a vehicle I could not use and a warranty that was worthless to me. I recommend you shop elsewhere. More

Omg! I went there to buy a car and met the most rudest sales man on the planet!! A old guy called John, old xxxxxx!! He has some real frustration in life! Such a disappointment for a bimmer fan :( BMW mak sales man on the planet!! A old guy called John, old xxxxxx!! He has some real frustration in life! Such a disappointment for a bimmer fan :( BMW makes such amazing cars and at the front end there are rude sales people like this who spoil the buying experience for passionate car fans. Worst car buying experience ever. That guy can single handedly destroy MAG's reputation. More

This is the 6th BMW I have had. I could not have had a better sales person than Nick Conatty. He was attentive, instructive and answered all my questions. He is a definite credit to BMW. Kudos to my sal better sales person than Nick Conatty. He was attentive, instructive and answered all my questions. He is a definite credit to BMW. Kudos to my salesman of the year! thank you for all your help More

Beware people!!! Don’t buy a car or use their service center if you don’t want to be in trouble. My car has now a bent, broken piece and a missing piece after a maintenance check with them on May 26, 202 center if you don’t want to be in trouble. My car has now a bent, broken piece and a missing piece after a maintenance check with them on May 26, 2020. The service advisor said that it is an easy job to fix the broken piece in 2 mins, so told me not to worry about it. When I mentioned the missing piece, he said that his manager would contact me about this issue asking me just to wait a couple of days. However, his manager didn’t contact me for ten days. After my attempts to contact the manager several times, finally she called me saying she will repair the broken piece but won’t do anything about another missing piece. It sounds like she suspects me about the problem. She was supposed to contact me on the following Monday for the repairing time of the broken piece, but she didn’t again. After several calls to the office again, she told me it was repaired. It’s been over two weeks for the 2 mins job. When I got there, it was not repaired; the piece is not flattened as it was before they broke it. It was crooked and bumps with lots of scratches. She said the damage was from me. Everyone can obviously see the crooked damage is from the bent piece they tried to unfold it. After she compared it with the same piece of the other side in my car, she took a picture of the damaged piece and told me she would ask about it to her business owner. I asked her contact number. She told me to give her email address as soon as she went to her office. Of course, she didn’t give me her email address. This is how they do business. If I don’t hear anything from them by tomorrow she promised, I will take legal action. More

Nicholas Conatty is amazing My partner purchased a new BMW from MAG BMW through Nicholas Conatty. We have purchased BMW through Nicholas in the past and as in prior experience, h My partner purchased a new BMW from MAG BMW through Nicholas Conatty. We have purchased BMW through Nicholas in the past and as in prior experience, he was extraordinary. We do not live in OH so the purchase could not be done in person. Nicholas found the perfect new BMW for my partner, completed all of the paperwork on line and even drove the new BMW to us -- an eight hour drive out of state-- to deliver the new vehicle and drove our previous BMW back to the dealer. His service is way beyond what anyone would ordinarily expect or anticipate from any other individual involved in the sales process. Five stars and hats off to Nicholas for being an exemplary representative for the MAG agency -- and for why you choose to purchase a BMW. Superior auto and beyond superior service. Kudos to Nicholas Conatty. Mark B. More