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MAG BMW of Dublin

Dublin, OH

1.7
75 Reviews

5825 Venture Dr

Dublin, OH

43017

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75 Reviews of MAG BMW of Dublin

April 15, 2023

Purchased a Bentley from out of town. Transaction went very smoothly and was back on the road in a few hours. Charles was professional and could not be kinder. Would recommend purchasing More

by Sabers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Gambill
April 06, 2023

My wife and I went shopping at this dealership and we had an awful experience. We were looking to buy 2 vehicles. Perhaps I should have only looked at new cars because as soon as I mentioned what used inv More

by bonedoc
Recommend Dealer
No
Employees Worked With
No business card was given by salesman
Apr 06, 2023 -

MAG BMW of Dublin responded

Thank you for taking time to share this experience. I want to apologize to you and your wife for the impression we left. We expect all of our guests to be welcomed into our dealership with five-star service and this will be a training opportunity for us. I understand that you purchased elsewhere, but if there is anything else that I can do to assist you, please give me a call. Steve Johnson - General Manager - 614-889-2571

December 01, 2022

I just had at MAG BMW Dublin and was completely blown away as I’m a VP of technology for a big firm and big on the customer’s experience as my team has a direct impact to our customers as we manage infra More

by Dannyalarcon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales department
Dec 02, 2022 -

MAG BMW of Dublin responded

This is a concerning review to read, and it certainly doesn't sound like the friendly and accommodating service we pride ourselves on here. Danny- I would like to sincerely apologize for the poor impression we left. We would have been grateful to assist with this purchase and I'm so sorry our team would behave in a manner to make you feel this way. I will look into what caused this experience and make sure it's addressed. Thank you for bringing this to my attention, I would also like to speak with you directly about what happened and see what we can do to make this right. I will look up your contact information, but please don't hesitate to call me. Thank you, Steve Johnson - Sales Manager - 614-889-2571

July 07, 2022

Great experience as an out of state buyer, purchasing a CPO M4 from Octavio. Car is beautiful! More

by AG
Recommend Dealer
Yes
Employees Worked With
Octavio
May 19, 2022

who is running this place? was in the market for a new car but ended up making a deal across town because sales couldn’t answer a simple question. do better. i did More

by bconwarti17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
steve, hunter
May 31, 2022 -

MAG BMW of Dublin responded

Dear bconwarti17, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please reach out to our BMW Sales Manager, Steve Johnson, at (614) 889-2571 so we could learn more about what happened. Complete satisfaction is our goal with every customer so we would love to make things right if you give us another chance.

May 17, 2022

Although Connor from sales was fantastic, I was very pressured by who I assumed was the manager, introduced himself as Steve. After talking with Connor about options to purchase an X3 he went into Steve More

by maddieg614
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Connor, Steve
April 30, 2022

Great experience with Jean and Steve. These guys were outstanding to me and my family. I really appreciated their attention to detail, answering all of my questions, and the whole sales More

by sksol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Frezen, Steve Johnson, Dennis & Pedro
March 11, 2022

Service is unacceptable. Called for a tire change and was told my car had no donut. It does. Call BMW Assist for a tow from Marion Ohio to Dublin. Told tire would be in More

by catspicer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John and Dave
September 25, 2021

Amazing experience, very patient and supportive team, not pushy. Build and delivery was superb and the staff provided updates along the way. More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor
August 18, 2021

My wife and I visited the dealership a number of times beginning last April. We first met Alain at the Audi store and test drove several vehicles. We were treated with the utmost courtesy and professional More

by slinnick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alain Bennett, Hollie Savage
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