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MAG BMW of Dublin
Dublin, OH
77 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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77 Reviews of MAG BMW of Dublin
May 23, 2023
Worst service. My BMW has been at their service center for 2 weeks for the replacement of cracked windshield which is totally covered by my auto insurance and who e My BMW has been at their service center for 2 weeks for the replacement of cracked windshield which is totally covered by my auto insurance and who emailed authorization 2 weeks ago. Many calls made and messages left and no call backs. Called again today and was told they had not received authorization even though the first email authorization was 2 weeks ago, re-sent email. Will never buy another car from MAG. Will not recommend either. More
by Dan
Employees Worked With
Shawn Dietz
May 06, 2023
I called to ask a service related question, but have been on hold for over 40 minutes. During this entire time, a recording keeps informing me that I am "first in line". My question regards the frequency on hold for over 40 minutes. During this entire time, a recording keeps informing me that I am "first in line". My question regards the frequency of oil changes: 3,000 miles per car computer and MAG vs 10,000 BMW maintenance manual. I own a 2019 Z4 with 10,320 miles. Last oil change was at 7,800 miles April 2022 Still on hold, waiting for a representative..... More
by Duane
Employees Worked With
no one
April 15, 2023
Purchased a Bentley from out of town. Transaction went very smoothly and was back on the road in a few hours. Charles was professional and could not be kinder. Would recommend purchasing Transaction went very smoothly and was back on the road in a few hours. Charles was professional and could not be kinder. Would recommend purchasing from this dealership. More
by Sabers
Employees Worked With
Charles Gambill
April 06, 2023
My wife and I went shopping at this dealership and we had an awful experience. We were looking to buy 2 vehicles. Perhaps I should have only looked at new cars because as soon as I mentioned what used inv an awful experience. We were looking to buy 2 vehicles. Perhaps I should have only looked at new cars because as soon as I mentioned what used inventory they had, the conversation with the salesman turned very cold and he gave us the impression that we were wasting his time. He made no attempts to locate any additional new or used vehicles and did not ask for contact information. Perhaps it was because I was driving my sons SUV, it was the last vehicle in the driveway and we didn’t feel like moving cars around. Regardless, as a result I won’t be going back ever and I bought a 750 at Ganley BMW in the Cleveland area 5 days later. I bought my other 2 BMW’s there and the experience is worlds apart. More
by bonedoc
Employees Worked With
No business card was given by salesman
December 01, 2022
I just had at MAG BMW Dublin and was completely blown away as I’m a VP of technology for a big firm and big on the customer’s experience as my team has a direct impact to our customers as we manage infra away as I’m a VP of technology for a big firm and big on the customer’s experience as my team has a direct impact to our customers as we manage infrastructure that pushes 1/3 of the worlds currency daily. I would love to talk to someone on making this right and more so for the customers that follow behind me as I would want to be aware of the behavior that can result in a bad customer experience and or sending them off to another dealer feeling the way I did today. I’m honestly disgusted by the experience and no longer want to return so just want to let you know what is going on as I had an interest in ordering a 2023 BMW M440i grand coupe fully loaded that I built online with BMW.com and took my wife to the dealer to show her one in person on what it looked like. One of the sales guys closed the trunk in my wife’s face of the only M440I GC that was sitting right out in front of the doors of the showroom, locked it and walked away saying absolutely nothing… felt like he did it on purpose as he just put on the “mag” plate on the trunk plate location. I was off work today and dressed very casual so hoping it was that and that I was not being racially discriminated against… this felt very ugly and would never recommend anyone to deal with that kind of customer experience. More
by Dannyalarcon
Employees Worked With
Sales department
May 19, 2022
who is running this place? was in the market for a new car but ended up making a deal across town because sales couldn’t answer a simple question. do better. i did was in the market for a new car but ended up making a deal across town because sales couldn’t answer a simple question. do better. i did More
by bconwarti17
Employees Worked With
steve, hunter
May 17, 2022
Although Connor from sales was fantastic, I was very pressured by who I assumed was the manager, introduced himself as Steve. After talking with Connor about options to purchase an X3 he went into Steve pressured by who I assumed was the manager, introduced himself as Steve. After talking with Connor about options to purchase an X3 he went into Steve's office and he was getting yelled at for at least 3 minutes. You cannot treat employees like that! It made everyone in the dealership very uncomfortable More
by maddieg614
Employees Worked With
Connor, Steve
April 30, 2022
Great experience with Jean and Steve. These guys were outstanding to me and my family. I really appreciated their attention to detail, answering all of my questions, and the whole sales These guys were outstanding to me and my family. I really appreciated their attention to detail, answering all of my questions, and the whole sales approach. The two of them do much to dispel any of the negative stigma associated with car dealers and I would definitely buy from them again. Great people. More
by sksol
Employees Worked With
Jean Frezen, Steve Johnson, Dennis & Pedro
March 11, 2022
Service is unacceptable. Called for a tire change and was told my car had no donut. It does. Call BMW Assist for a tow from Marion Ohio to Dublin. Told tire would be in Called for a tire change and was told my car had no donut. It does. Call BMW Assist for a tow from Marion Ohio to Dublin. Told tire would be in at 5 PM that day by John. Received text saying my appointment was at 10 AM. While waiting for BMW Assist to work out transportation to pick-up my car on Friday, called and spoke with Dave in Service Department. Told tire came in at 11 AM. Until I called, no one provided update. During the call, I was told it would be done "sometime this afternoon. " Arrived at dealership a little after 3 PM...told it would be another 30 minutes. It's a tire change. Lease is up in November 2022. I will not lease another vehicle from MAG and will not have any service done through your BMW dealership. More
by catspicer
Employees Worked With
John and Dave
