Lynnwood Honda

The Honda experience, good but needs improvement. I would like to say this is the 2nd Honda I have gotten from Lynnwood Honda. My first was a 2006 Honda Pilot. I live in Marysville, WA and decided to I would like to say this is the 2nd Honda I have gotten from Lynnwood Honda. My first was a 2006 Honda Pilot. I live in Marysville, WA and decided to give the brand new Honda Dealership in Marysville WA the first chance despite negative experiences from my friends. All in all they were right. I was their for over 8 hours and left with no car. They did go over everything about the car including pairing my phone with the car. ( I got the same experience from Toyota). But its very clear they have a long way to go. I will not recommend that dealership to no one including my dog. At Lynnwood Honda had had spoken with "D" weeks before I got the honda accord their. He was very friendly and straight forward. The price of the car was right, just a little bit of negotiation with the trade. Their first offer of 300 was insulting! They would have been better of saying nothing. A wrecking will you give more than that for a running car. Anyhow I was happy with the sales part. Notice their was no part on "D" showing any bit about the inside or special features as Honda of Marysville did so well on. Now I will say this the car was washed and had a full tank. That's my expectation with a new car. The finance part gets more interesting. At the point they were in a hurry. "D" had to leave before 4pm and it was 3:50 pm. I told "D" I would go to the bank to get the deposit and lunch. My brother had accompanied me through this whole experience. "D" said don't worry about it the finance guy is ready for you. I filled out the paper work and my brother and I left the dealership. 12 minutes later the finance gentleman ( i forgot his name) said we need to pay the down payment of 2500 dollars. How do you let someone leave with no down payment? RED FLAG! I gave him the benefit of the doubt. So we came back to the dealership. I explained i don't think my credit/ debit card would work because of the high amount, that's why i wanted to go to the bank, because i wanted to have cash on hand. LISTEN TO THE CUSTOMER. He said it should work. Even they lady at the desk said it most likely not to work. LISTEN TO YOUR OWN CO-WORKER AT THE DEALERSHIP! Anyhow he ran my credit card and it didn't work for my debit or credit cards. People have protection on their cards for a reason. My bank has that way to protect me.Because they want my business and they are seeking my best interest. I guess Lynnwood Honda doesn't care about that. Fortunately my brother had his credit cards, and even his didn't work on the first time on a card with no balance.He second card worked. Otherwise i would have to leave and make another trip back to the dealership. This IS SLOPPY BUSINESS! IT'S 2014, LISTEN TO THE CUSTOMER. This was a waste of our time. MY TIME IS MONEY, who is going to reimburse me for that! Oh by the way "D" was still their helping another customer. I call it like I see it. Next customer. I normally buy Toyota's because, one man named Hung Pham is the best on the Planet Period! But he changed his career and no longer works for Toyota. He teach this dealership how its done! Because I think no one their has it down. Their is a reason why i bought 2 Toyota cars after the Honda Pilot. He really cared about my experience. He called me days after i bought my Toyota's, and the months and then on my Birthday to ensure my product was working well. Not a text, not an email, but a Human Voice. Please learn from that. That's how you win customers! That's why they come back. I did receive a phone call from some survey team, (Not affiliated with the dealership) I voiced my concerns. I will call the General Manager also to ensure he knows what is going on. More

Great Experience Start to finish from Rick Fonceca. Lynnwood Wanted to return to Honda for value dependability and style. Came out of an A4 that was constantly needing repairs. Shopping for Honda Accords this Wanted to return to Honda for value dependability and style. Came out of an A4 that was constantly needing repairs. Shopping for Honda Accords this is why Rick and Lynnwood Honda earned my business. Great first impression friendly and genuine interaction. Asked me questions to determine my needs, timing and what vehicle would be the best fit for me. Loyal to the accord we reviewed models. For the features and benefits I decided on the Accord Sport. Partnering with his sales manager I was given a price. I felt the price was fair but I wanted to trade in my vehicle. Talking with the team we agreed on a great trade in value for my vehicle expeditng the process. Doing my homework in advance and as we were making the deal I discovered that Lynnwood Honda's price was the best price in the market. Just as important was working with Rick made me feel valued. Upon delivery of the vehicle he took me through the car showing me all the great features it had. I think he was just as excited as I was to show all the tech options. I would reccomend Rick Fonceca to anyone shopping for a new or used vehicle. Again a great experience working with him. David Tift Stanwood Wa. More

Beth Daniels We visited Lynnwood Honda on Saturday, May 31, to help a friend buy a new Honda Fit. This was her first new car purchase, and she was understandably n We visited Lynnwood Honda on Saturday, May 31, to help a friend buy a new Honda Fit. This was her first new car purchase, and she was understandably nervous about this experience. My husband had called Eric Nelson and explained that our friend is a young woman, college-educated, had done her research and wanted a Honda Fit. She didn't want her to be bullied or pressured. Eric made an appointment for us, including her boyfriend, with Beth Daniels. Beth was very kind and professional. We all relaxed and enjoyed a fun and exciting visit buying the car. We were extremely satisfied with our experience at Lynnwwod Honda and have already told other friends about Beth and the great experience we had at Lynnwood Honda. More

Low pressure I had a very pleasant sales experience at Lynnwood Honda. The sales team are not at all aggressive. Mark Baker was great - he took time to explain all I had a very pleasant sales experience at Lynnwood Honda. The sales team are not at all aggressive. Mark Baker was great - he took time to explain all the details of the car and the contract, and did not rush me to make a decision. I highly recommend Lynnwood Honda if you prefer a low pressure experience. More

Fourth car purchased from Lynnwood Honda Just bought another car from Lynnwood Honda. This is the fourth we have purchased from this dealership. This car was for our youngest son who now need Just bought another car from Lynnwood Honda. This is the fourth we have purchased from this dealership. This car was for our youngest son who now needs a car. We love the Honda product because of its reliability and the long history of good service we have received from Lynnwood Honda. Our most recent purchase was a used car. When I came in to purchase the salesman, Mark Baker, said he wanted to make sure the air conditioning was working perfectly before we drove off with the car. Lynnwood Honda diagnosed the problem, an AC relay switch, and repaired promptly. Josh Makmevik was not the service person assigned to our car but when I called to inform them I was coming in to pick it up, he went out of his way to confirm the car was ready, to let me know where I would find the keys and to tell me where the car was parked. I was impressed with his obvious commitment to fabulous customer service. More

Wonderful Experience The staff at Lynnwood Honda were so helpful as we worked through the process of buying a used vehicle. We were given great advice and information abo The staff at Lynnwood Honda were so helpful as we worked through the process of buying a used vehicle. We were given great advice and information about certified vehicles by Oscar Rodriguez in the service department. He helped us understand the pros and cons and directed us to some great options. Tracy Robbins worked with us in narrowing down our choices and then was so accommodating as we made our purchase. We never felt manipulated or pushed. She did a wonderful job of advocating for us and taking care of us all along the way. We definitely recommend Lynnwood Honda--it is an overwhelming thing to purchase a new/used car but they made it a great experience. More

Great buying experience! It had been a long day of car shopping without success. I had decided to make Lynnwood Honda my final stop of the day. I was met at the door by our sa It had been a long day of car shopping without success. I had decided to make Lynnwood Honda my final stop of the day. I was met at the door by our salesman, John Chung. John helped us find that perfect car at the price I was looking to spend. No pressure just good customer service. Our whole experience with Lynnwood Honda was good but John Chung made it a really great buying experience. More

2012 Accord Purchase Mark is an extremely considerate salesman. He takes into account a person budget and vehicle needs. I never felt any pressure to consider something ou Mark is an extremely considerate salesman. He takes into account a person budget and vehicle needs. I never felt any pressure to consider something outside my criteria. He always mentions helpful tips about the vehicle Im considering for purchase. I've purchased two vehicles from Lynnwood Honda and am pleased with my experiences from them as whole. More

From a Happy service customer to a happy new Accord EX-L own I am new to the Edmonds area and when I needed my 2010 Pilot and 2006 Accord serviced, I naturally went to my local Honda I am new to the Edmonds area and when I needed my 2010 Pilot and 2006 Accord serviced, I naturally went to my local Honda dealer. I have been very pleased with the service. Recently I decided to buy myself a present and a new Accord EX-L was just the gift. It made sense that I give Lynnwood Honda a shot since their service has been outstanding and my experience with them has been pleasant. My sales rep was Lars Coleman. He is young, hungry, and enthusiastic about being a knowledgeable successful car salesman. He was great.....very nice to see a young man enthusiastic about starting a new career. The transaction was easy since I knew an Accord was for me. Gabe Moreno was the manager that blessed the deal and also advised me on the great financing package ( .9% for 60 months). He also gave me a very generous trade in allowance on the 2006 Accord plus a nice discount on MSRP for the 2014 Accord EX-L. When the time comes for me to trade in the 2010 Pilot , I already have my Lynnwood Honda team in place. i am new to the Edmonds area More

Best new car buying experience made possible by Mark Baker I had purchased 5 Hondas in the last 8 years from another Puget Sound area dealer, but this most recent experience with Mark Baker/Lynnwood Honda was I had purchased 5 Hondas in the last 8 years from another Puget Sound area dealer, but this most recent experience with Mark Baker/Lynnwood Honda was by far the best. We quickly agreed to a fair price for a new CRV over the phone, then all the paperwork details were arranged before I arrived at the dealership. I signed documents within 5 minutes of arriving and the deal was completed. This was all possible because Mark listened to what was important to me in the purchasing experience and he made sure it happened. I will be buying my next 5 Hondas from Mark/Lynnwood Honda. More