Luther Brookdale Honda

Friendly, courteous staff. Listened to my needs and wants and worked to find a great fit for my new vehicle. No pressure sales. I will definitely be a repeat customer. and worked to find a great fit for my new vehicle. No pressure sales. I will definitely be a repeat customer. More

The used car was priced up-front at the low end of typical costs, and everyone was very friendly and helpful. I worked mostly with Mike Roycraft in sales, who was enthusiastic and made the process fun typical costs, and everyone was very friendly and helpful. I worked mostly with Mike Roycraft in sales, who was enthusiastic and made the process fun! More

Happy with all the work done on my car 2018 Honda Civic on the last visit. The customer service crew was able to keep me informed on the work needed to my car when I was out of town on vacation. on the last visit. The customer service crew was able to keep me informed on the work needed to my car when I was out of town on vacation. More

My check tire pressure light was not reset, and I was asked to do tire rotation and realignment when I just had it done the last time I was in for an oil change. asked to do tire rotation and realignment when I just had it done the last time I was in for an oil change. More

The dealership treated me well and finished the recall work quickly. I have bought several autos from them and have been satisfied. Only complaint is with Honda engineers. All have been recalled. work quickly. I have bought several autos from them and have been satisfied. Only complaint is with Honda engineers. All have been recalled. More

Brookdale Honda continuously try’s to sell service on our vehicles that is not necessary. We changed our Air filters prior to our maintenance visit and yet they told us they were dirty and needed changing. W vehicles that is not necessary. We changed our Air filters prior to our maintenance visit and yet they told us they were dirty and needed changing. When questioned they said they were not that bad and didn’t need changing. They changed out the serpentine belt pre-maturely. We showed the belt to the representative and he couldn’t give a good answer why it was changed. They charged us for tire rotation; rotation was free when buying tires from Honda. We have experienced multiple problems prior to this in last few visits. More

I received a very prompt response to an email query about buying a car. Joe Haertzen was very helpful and easy to work with, as was Adam who helped with the sale paperwork. They both explained things very buying a car. Joe Haertzen was very helpful and easy to work with, as was Adam who helped with the sale paperwork. They both explained things very clearly and looked up information for me if needed. My only issue was really about the lack of options for holding the car until I could find transportation to get down there. I live in northern MN so it was awkward to arrange within the limited time frame your company wanted. I offered several options for payment to hold the car but apparently there isn't a policy that would have been helpful for me. However, you have friendly and helpful staff. More

The place was clean and Covid processes were in place.A The place was clean and Covid processes were in place. A customer service rep should offer any coupons or discounts like how other dealerships offe The place was clean and Covid processes were in place. A customer service rep should offer any coupons or discounts like how other dealerships offer instead of telling me to do go search for them on internet. If I wanted to search then I can just go somewhere else. More

Joe was great! He answered every question with a wealth of knowledge and I knew we were in good hands! We’ll definitely be coming back to see Joe for our future vehicle purchases! of knowledge and I knew we were in good hands! We’ll definitely be coming back to see Joe for our future vehicle purchases! More

Had my car drop off for a recall never had a light on my dash pick it up my abs light is on and they wont do anything about it told me I could pay 100 to find out why it's on or just pay 450 to have it fix dash pick it up my abs light is on and they wont do anything about it told me I could pay 100 to find out why it's on or just pay 450 to have it fix it wasnt on before I took it in and has never been on before will never take my car back here again I work at a shop so i can do the repair myself but I shouldn't have to was never on and now it's my problem wont be back very disappointed with the service More