Loyalty Chevrolet Cadillac

Great Immediate Service We needed a same day appointment because we had to travel for a family funeral. We were taken care of with smiles and a take care of it attitude!!! W We needed a same day appointment because we had to travel for a family funeral. We were taken care of with smiles and a take care of it attitude!!! We live in Smithfield. Holiday is worth the drive for service. They have never let us down! More

Love my Camaro!!! Whitney was able to get me the deal I needed to purchase my dream car (used) but in excellent condition 2015 Chevy Camaro RS. The staff were all very Whitney was able to get me the deal I needed to purchase my dream car (used) but in excellent condition 2015 Chevy Camaro RS. The staff were all very pleasant/friendly/accomadating and a personal meeting with the owner was appreciated also. I will never go anywhere else in the future. More

Always attentive Just went in for a “free” inspection. Everyone was just as attentive as if I was having service work. I was out in half an hour. Always a good experie Just went in for a “free” inspection. Everyone was just as attentive as if I was having service work. I was out in half an hour. Always a good experience More

Most Comfortable Experience This was my second time purchasing a car from them. They have excellent customer service. Mr. Payne was so patient with me not to mention the fact tha This was my second time purchasing a car from them. They have excellent customer service. Mr. Payne was so patient with me not to mention the fact that he came and picked us up from my home. I have purchased cars from other dealerships that I would never return to. However, I have dealt with Holiday since 1998 and I wouldn't go any other place. More

Excellent Service In 2010 I went out of character and bought a Chevrolet. This was my introduction to Holiday. My daughter now owns the Chevy and I have two Ford's and In 2010 I went out of character and bought a Chevrolet. This was my introduction to Holiday. My daughter now owns the Chevy and I have two Ford's and a Dodge, but I like Holiday Hudgens so much that I have all of my cars serviced every 5K miles with Holiday's service department. More

personal and easy Easy and painless transaction. Service is top notch. I would recommend to anyone looking for extra mile service. Folks are courteous and professional Easy and painless transaction. Service is top notch. I would recommend to anyone looking for extra mile service. Folks are courteous and professional at every stage of the transaction. More

Body work The workmanship done is excellent. Dan Reese is outstanding with communicating the status of the vehicle, which has been so appreciated. It’s because The workmanship done is excellent. Dan Reese is outstanding with communicating the status of the vehicle, which has been so appreciated. It’s because of Mr. Reese that we continue to have our body work and other services at your business. More

The best automobile dealer and service department ever Whenever I go to Holiday Chevrolet Cadillac I always get the best service. This time was no exception. Holiday personnel are trained to provide the Whenever I go to Holiday Chevrolet Cadillac I always get the best service. This time was no exception. Holiday personnel are trained to provide the best service available anywhere and they do that job well. I recommend them to everyone I know. This is absolutely the best dealership anywhere. More

Vehicle service. Very pleased with service, location, and facilities. Customers seem to come first.Vehicle service.. I will definitely recommend Holiday to friends and Very pleased with service, location, and facilities. Customers seem to come first.Vehicle service.. I will definitely recommend Holiday to friends and associates. Thank you More

Worst experience ever! Our family recently purchased a Certified Pre-owned vehicle from a Chevy Dealer in Gloucester, VA. We were reluctant to buy a vehicle 50 miles away f Our family recently purchased a Certified Pre-owned vehicle from a Chevy Dealer in Gloucester, VA. We were reluctant to buy a vehicle 50 miles away from our home but decided to since it was advertised as a Certified Pre-Owned Chevy, which carried a 12k mile bumper to bumper warranty. Four days after we purchased, the sunroof got stuck in the open position just as a rainstorm was approaching. Thankfully we were able to make it to our local Chevy Dealer just before they closed. (Holiday Chevrolet, Williamsburg, VA) Holiday pulled the vehicle into their service bay to protect from the rain. A week later Holiday Chevrolet diagnosed the issue as a bad sunroof motor and said this would not be covered under our12k mile bumper to bumper warranty. As you can imagine, I was frustrated that this would not be covered on a vehicle we just purchased, with a bumper-to-bumper Certified Pre-owned warranty. I spoke with the service manager, Robert , who stated if we had purchased the car from them, they would cover the sunroof motor. I called the dealer we purchased the vehicle from and explained the situation. They pulled the labor codes for replacing the sunroof motor and advised it should be covered under the warranty and that Holiday only needed tor run through the Certified Pre-owned warranty system. I again spoke with Robert, the service manage at Holiday Chevrolet, who advised me he would not call GM nor run through the system. He made it very clear there was nothing he would or could do. Either I pay out of pocket to have the sunroof motor replaced ($900) or I could take the vehicle back to the dealer I purchased from. Also he would charge me $100 diagnosis fee if I did not let them do the work. This has been the worst customer service I have ever received from a family owned company. I can assure you that I will never purchase anything nor utilize the service from Holiday. Everyone BEWARE! More