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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
248 Reviews
Call Dealership (757) 354-3999
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543 2nd Street

Williamsburg, VA

23185

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248 Reviews of Loyalty Chevrolet Cadillac

February 08, 2025

Cate was very personable and helpful. She was friendly, welcoming and caring. Loyalty is lucky to have her as a service agent More

by kvmoorman1536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kait usury
Report | Print
February 07, 2025

Nikki is the best! She always goes above and beyond to help us. Thanks, Nikki More

by rebeccahamblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
February 06, 2025

As always I have excellent service from Mallory Bishop. The service department at Loyalty Chevrolet in Williamsburg, Virginia is managed well and always exceeds my expectations. More

by mpeterson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Report | Print
Feb 06, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for sharing this review with us. Mallory and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail.

February 06, 2025

The dealership offers free oil changes, the staff is responsive the technicians are great and knowledgeable. More

by rumaldof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Report | Print
Feb 06, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your time and feedback. We are always pleased to hear from our loyal customers! We look forward to seeing you again for another great service experience! In the meantime, please let us know if there is anything we can do for you.

February 03, 2025

Working with Mallory has always been a pleasure. She is very knowledgeable and makes sure the customer is very satisfied More

by cwo3retvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop and assigned technician 5 stars
Report | Print
Feb 04, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for taking the time to write this wonderful review. We are delighted to hear that Mallory was able to provide you with exceptional customer service, she will also be thrilled to hear that you added her to your stellar review. We look forward to the next opportunity to serve you again.

January 25, 2025

Excellent service from Kaitlyn Ussery. Quick oil change and service during my time at the dealership. Very pleasant wait time. More

by adamsw8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Report | Print
Jan 27, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your kind review! We are glad that Kaitlyn got your automotive needs taken care of- quickly and efficiently. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

January 21, 2025

My service advisor ,Kaitlyn Ussery, is a true professional. She is very knowledgeable, courteous and capable. She always knows What the status is and and completes work in a timely manner whi More

by Thefrinks40Denny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Report | Print
Jan 22, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Kaitlyn will be overly excited to hear your very kind words, thank you. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 18, 2025

The entire process went well. In and out much quicker than I expected. Kaitlyn was outstanding. She will be my advisor from this point on. More

by brenden l
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.: Kaitlyn
Report | Print
Jan 20, 2025 -

Loyalty Chevrolet Cadillac responded

Brenden, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. Kaitlyn will be overly excited to hear your very kind words, thank you. We look forward to seeing you again when it is time for your next service. Safe travels!

January 15, 2025

What Others Say I am very happy with my experience at Loyalty Chevrolet Cadillac in Williamsburg, Virginia. Mallory and her team always proides great , outstanding customer service. More

by Kaiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mallory
Report | Print
Jan 15, 2025 -

Loyalty Chevrolet Cadillac responded

We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. Mallory will be overly excited to hear your very kind words, thank you. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help, Safe travels!

January 15, 2025

The service department at Loyalty doesn’t treat you like a customer but as a family! The most attentive service department I’ve been to. Nicky was exceptional and a delight to work with. More

by cdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicky with Service Department.
Report | Print
Jan 15, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected, as we welcomed you as one of our family members! Nicky will be over-joyed to hear that you added her to your splendid review, thank you. Please let us know if you have any other issues. We would be happy to help!

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