Low Book Sales

NIce experience We had no problems, great service, Greg was great to deal with, would recommend and will come back. nice selection of cars. real friendly atmosphere. We had no problems, great service, Greg was great to deal with, would recommend and will come back. nice selection of cars. real friendly atmosphere. More

Dealership violated the Truth in Lending Act Three different individuals (sales, finance, gm) violated the Truth in Lending Act with the intent to defraud. I came in (financing already approved t Three different individuals (sales, finance, gm) violated the Truth in Lending Act with the intent to defraud. I came in (financing already approved through my own bank) with a trade-in (I bought from them 6 months prior). They quoted me my out-the-door price, and I attempted to get it in writing to go over all of their "fees." They refused to give it to me in writing, so when I went up to financing to sign, they had included gap insurance and a $2000 warranty with my previously out-the-door price (it was already printed out on the contract before I had been given the option to decline). When I declined the supplemental options, the finance guy said that I did not have a choice. They told me I HAD to have the warranty and the gap insurance because of my trade-in and because of the amount of miles on my new car. Two days later (Monday), I had my bank verify everything. I called Low Book to tell them I was aware of their misrepresentation with the intent to defraud. They took the "options" off and had to re-issue a new bill of sale and fax it to my bank. More

Violated Truth in Lending agreement My fiance was a first time car buyer, we had spent a long day at the dealership, and we were tired. At midnight when the deal was finally done, they My fiance was a first time car buyer, we had spent a long day at the dealership, and we were tired. At midnight when the deal was finally done, they asked my fiance to sign his papers in Finance, when he signed the papers the finance man folded the paper over and said sign here using the folded paper edge as a guide to where to sign, hiding all the amounts with the folded paper. he made sure we had asked for gap ins. and the extended warranty, He NEVER reviewed the price, my fiance had paid. No tax, licensing Nothing, Nada, this is a violation of the truth in lending act. I have requested via the courts for a copy of the videa surveillance that night to show their unscrupulous tactics. Also have a recorded conversation with Cam, and Pauly, that has been deemed viable evidence. Never do business with a company that is willing to sell out themselves for the All mighty dollar. More

I've been coming to them for 12 years I have been coming to them for over 12 years and won't go anywhere else. They take care of their customers aka family. I love Chris, hauns and the fin I have been coming to them for over 12 years and won't go anywhere else. They take care of their customers aka family. I love Chris, hauns and the finance guy Josh! Don't let the other guys jerk you around. Low book has come a long way :) More

We would buy there again in a heartbeat. All salespeople were busy (good sign in my book) but Cash (mgr) was able to invite us in his office within a few minutes. We simply stated the paramet All salespeople were busy (good sign in my book) but Cash (mgr) was able to invite us in his office within a few minutes. We simply stated the parameters of what we required in an auto as we had looked at those available in the lot. He posed thoughtful questions (without pressure) and settled on which vehicle would work for us. The problem was it was not on the Lindon lot. Tim reviewed the other Low Book Sales lots and we found one in SLC. At Cash' suggestion to try a newer improved version we were invited to ride to SLC with Tim in our second choice (one year older) and was not impressed. We did not have high hopes at that time. We drove back the same style (but year newer) and it confirmed Cash' recommendation. The difference was night and day. It was a beautiful choice. We are grateful for Cash' knowledge and experience that led us to purchase our present car and for the effort he an Tim put into making our once every 10 years event a pleasant process for us. More

They lose credit reports, and sell damaged cars. I applied online and got a credit monitoring alert when they pulled my report on 7/22. I was "pre-approved" and was hounded constantly for days with I applied online and got a credit monitoring alert when they pulled my report on 7/22. I was "pre-approved" and was hounded constantly for days with phone calls and texts at least 3 times a day. I finally had the time on a saturday to go into their Lindon, UT location. I went in and they said they didn't have my credit report. Odd because I even showed the sales guy my alert that they had pulled it, he then acted dumb about and said "we don't have it". So either they are so disorganized they lose people's credit reports or someone there is committing fraud. Either one is scary, and reason enough to stay away. They then showed me a car to buy in the price rage I wanted, a silver 2013 Ford Focus. I opened the driver's side door and noticed some very obvious body damage to the frame of the car, dents all up the door frame that looked like they were pulled out. I asked about it, and he said "lets check the CarFax". The carfax showed no accidents, but it was obvious there was one and they still wanted full price for this car. What else do they try and hide on their cars? Reason two to stay away. Assured they could get me the financing I wanted after pulling my credit report for the SECOND TIME, I waited for an hour in their dealership as he "talked to finance". After wasting time there on a Saturday I was told they wouldn't fiancee me at the terms I wanted. Normal bate and switch crap of course. But these guys are obviously losing credit reports, and pushing cars that are damaged. STAY AWAY, FAR AWAY! More

They sold a car out from under us We went in and test drove a car. They said they'd get us financed, but had to wait to speak with the bank. Sean said he'd call us first thing Saturda We went in and test drove a car. They said they'd get us financed, but had to wait to speak with the bank. Sean said he'd call us first thing Saturday morning. My husband called him around noon and he said he just got in and would get back to us. I texted him around 4 and he said he was still waiting to hear. We went through our credit union Saturday afternoon and we got approved today. My husband called Sean and he said they sold the car. Really? When my husband told him we'd been approved through our credit union, he sounded surprised, saying "Really???" Yeah, dummy, really. You just lost a sale AND any recommendations we'd ever made to anyone. Forget them, we'll buy local and go through our credit union. Jerks. I will never suggest them to anyone again. More

Dishonest crooks I went to Low Book Sales and not only did they make a horrible offer on my car, they came up with any excuses they could not to honor their ad to pay I went to Low Book Sales and not only did they make a horrible offer on my car, they came up with any excuses they could not to honor their ad to pay $250.00 for not being able to match it. On top of that, their prices were $3,000 higher than cars at other dealerships that were newer and had fewer miles. It is their goal to buy your car at the most unreasonable price and then sell you one for a great deal more than its worth. It's one thing to try to operate a business and make a profit, its another thing to take advantage of people. More

Terrible They called me a couple times a day from my add on ksl . When I brought the car in they offered wholesale price on my car. I reluctantly took the offe They called me a couple times a day from my add on ksl . When I brought the car in they offered wholesale price on my car. I reluctantly took the offer. After signing much paperwork they came up with a bs story about not being able to get the check for a half hour. When they finally came back they offered another thousand less then what they previously offered. I called them liars and scammers right to their face. What a joke for a dealership. I predict they will be out of business within 2years with these shady practices. If they call don't take their call. More

Disingenuous waste of time. LOWBOOK SALES is AWFUL! List your car on KSL.com get ready to be harassed (2+) calls per day to bring in your car...even after you agree that you LOWBOOK SALES is AWFUL! List your car on KSL.com get ready to be harassed (2+) calls per day to bring in your car...even after you agree that you probably will. They'll still keep calling. Our car lists private retail for almost $6,000. We are asking $5,200 or so. They tell us to bring it in and we say, we need our asking price. They agree that its reasonable and asked us to come in. They look at the car for 15 minutes, seeing all the same things they saw on our add. Mileage, etc. They then offer $1,500. $1,500 ?!?!!? seriously? Them: "Well, sir/Ma'am, You see we have a policy. We don't sell anything over 150k miles. You're 1k over. All we can give you is an auction price." Us: "You knew that before you called us in the first place. WHY would you ask us to come down if you could only give us auction price and you knew I couldn't take less than my asking price?" Them: "Well, we still want to see what we can do for you." (Translation - because we want to sell you a car, not really buy yours). Us: "You've wasted my time and you already knew all this." Them: "Well, you're better off selling it privately if you want to get the most out of it." Us: " WHAT?!?! Thats what we told YOU over the phone before you insisted that we should come down." Bunch of lying, manipulative buffoons. More