Louisville Chrysler Jeep Dodge Ram

This is the worst dealership service department I have ever had to deal with. I dropped my truck off with two minor issues and I finally got my truck back over three weeks later. The service department ne ever had to deal with. I dropped my truck off with two minor issues and I finally got my truck back over three weeks later. The service department never answered the phone when calling for a status update and didn't return calls. Also contacted Mopar about the issues and they didn't call me back for over 5 days and having a case with Mopar didn't help any. I won't ever use this dealership again. More

(I apologize for being long, I didn't know what to shorten. Though I probably should, I'm reluctant to use names here. I can supply that and more details.) Absolutely the worst experience I've ever shorten. Though I probably should, I'm reluctant to use names here. I can supply that and more details.) Absolutely the worst experience I've ever had buying a car and I've bought several. I drove over 5 hours to get the car I wanted. Notice here that I did not have a problem with the car. Promises were made but never delivered and I had a cpl questions. I tried for over a year to resolve this and finally gave up. I know, I should have gotten these in writing. 1. Salesman would not return my calls. Promised 2nd key, etc.. and to answer my questions. 2. Couldn't get the docs to register my car. Had to call one of the owners after two months. Then he stopped taking/returning my calls or texts. "Let me check and I'll get back to you" 3. At least 3 sales managers (I lost count) would not return my calls. Seems like a pattern. "Let me check and I'll get back to you" 4. Even though I already had a loan and paid them in cash, they hard pulled a credit report . That really affected my score since I just had one pulled few days before for my loan. Check some of the other reviews. Any negative review either has no response or a canned reply. Even more unprofessional behavior. Tony Austin (tony4us10) More

Purchased my new ram 1500 which I am proud to own. Service after the sale was poor, managers do not return calls and are rude in general. The truck I bought before this purchase was from same dealer Service after the sale was poor, managers do not return calls and are rude in general. The truck I bought before this purchase was from same dealership but it was then called cardinal dodge. Great experience with them so I thought it would be nice doing business again. Highly recommended not to do business with this dealership More

This is good so read the whole review. Maybe I should This is good so read the whole review. Maybe I should have read the reviews before driving almost 3 hours one way. Be careful! Dealer add-ons a This is good so read the whole review. Maybe I should have read the reviews before driving almost 3 hours one way. Be careful! Dealer add-ons are a rip off and just another way to scam you out of your money. It started out with the salesman telling me that there may be an addendum associated with the Vin Number that could at up to $4900 over the Sticker price. Seriously, this should have been the only indication I needed that to get in my truck and leave. $399 Window tint(just the 2 front windows) $399 Nitrogen in the tires 😂😂😂😂 $699 Dent protection (they straight lied and said any dealership would cover a dent if we got one) Doc Fees? I forgot the price of the doc fees but by this time it was already apparent the games that were being played. I also asked about financing through Chrysler since they have a good rate and I have an 810 credit score. But I was told they didn’t offer it. 😂😂😂😂. Seriously! They had a lot of new and used vehicles on the lot, and now it makes sense. Had they not been playing games, they’d be selling more like all the other dealers we have visited. Also to the Manager. If you can get $15k over sticker in Florida(Seriously this is what he said to us), I suggest your haul them to Florida. But again, this was another lie. Because I was working with dealer in Florida through my Company purchase program and they offer the same Jeep at less than sticker. You should be ashamed! I would say “Thanks for wasting my time and fuel” but I took my whole family. So it was a good evening spent with them after all. And my kids got to see first hand how scam artist operate. Thanks, Hunt Jeep in Franklin, KY. For the good deal and not even trying to scam me and for selling my wife an awesome Jeep. More