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Louisville Chrysler Jeep Dodge Ram

Louisville, KY

4.3
414 Reviews

5311 Dixie Hwy

Louisville, KY

40216

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414 Reviews of Louisville Chrysler Jeep Dodge Ram

May 19, 2021

Worst place ever these people are crooks. Left a review on a car I bought over a month ago and still don’t have and their answer is to come get a more expensive car and finance the balance and they call th More

by Bwoodruff2215
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manager , Cory Wilson, Gregory Tichenor
May 21, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to us directly at (502) 450-9412 when you have a chance. Thank you, and we look forward to hearing from you.

April 07, 2021

I had to update my google review because of the service department. I had a scheduled drop off 2 weeks out and when I got there they didn't have a loaner per my request. On top of that they found a vehic More

by cguilford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 08, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi, we are sorry to learn that your visit to Louisville Chrysler Dodge Jeep Ram did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (502) 450-9412 and we will do our best to make this better.

Apr 08, 2021 -

cguilford responded

Per your request I called the number and got a recording without a name of someone to talk to.. I hit 0 got the operator.. she tried to transfer me to the service department to talk to Tate.. and shocker it rang and no one answered and then I got a recording that says this number can't be completed as dialed and there was no voicemail. Please provide a number and a name to contact if you really want to get this resolved.

March 12, 2021

Do NOT purchase ANYTHING from this place RUN RUN!!I Do NOT purchase ANYTHING from this place RUN RUN!! I drove from Missouri to come look at a used truck this place had. I test drove it and what a h More

by Eddie12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin
Mar 12, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

At Louisville Chrysler Dodge Jeep Ram, we place the utmost importance on treating every customer with courtesy, integrity and respect while going the extra mile in every way. It appears that we failed at this during your visit. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (502) 450-9412 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Mar 12, 2021 -

Eddie12 responded

Thanks for the automated response acting like you care and wish to resolve this matter, 🙄 when all your trying to do is save face.. "But look everyone reading this review, we gave our phone number to offer resolution." It's the general mail box.. I'm supposed to leave a message for who? I'm supposed to contact who? Who cares enough to leave a general mailbox number but not an extension?? Someone posting a automated message!! A couple things I left off the first review.. Once I became visibly upset and not wanting to make the agreed purchase both the salesman AUSTIN and the service manager just left my wife and I standing there. Maker of fact, AUSTIN just put on his jacket and went to lunch. I obviously wasn't worth their time anymore. I'm telling you, ANYONE reading this review, DO NOT BUY ANYTHING from these people. You are nothing but $$$$ to them. DUMB SACKS OF $$$$ , THAT'S IT. I was also reminded my $500 deposit on the truck was NON- REFUNDABLE, plus the waste of gas driving over from st Luis. This dealership is the worst of the worst!

February 25, 2021

They were absolutely fantastic. From start to finish. I have gone to many dealerships and left because they were too pushy or annoying. I couldn’t get financed for the car I wanted, instead of giving up, t More

by Robert H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Tichenor
Feb 26, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Robert, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Eric. Have a great day!

February 04, 2021

Bought a 2006 dodge ram 2500 diesel truck last month. I had it shipped to az thinking it would be ok since it was a dodge dealership. Wrong, it came with no headlight, blinkers or brake light, the running More

by rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Wilson, Gregory Tichenor
February 04, 2021

This place sells the snake oil of carsBelow I will be This place sells the snake oil of cars Below I will be posting the same review I left on Google. The reason I am posting it here is because after l More

by PassionateHatredForLCDJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Wilson, Gregory Tichenor
February 02, 2021

Truly made my buying experience hassle free and enjoyable. Seriously best sales staff I’ve ever dealt with, my salesman Greg was very professional really I can’t recommend him or this dealership en More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe it was Evan that did the financing , Gregory Tichenor
Feb 05, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 28, 2021

I was happy with the service I received when purchasing my new 2021 Jeep Compass! The team did a great job and I drove away happy! Thanks Again! More

by Miasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Tichenor
Jan 28, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi Miasha, thank you for your positive review. We're glad to hear that you found our team here at Louisville Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Louisville Chrysler Dodge Jeep Ram!

January 28, 2021

Very nice and easy to work with,I think I was done within a couple to three hours with my new car. Thanks so much More

by gouge5660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Evans, Evan Owens, Cory Wilson, Gregory Tichenor
Jan 28, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi, we appreciate your positive review about your recent experience with us! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

January 27, 2021

Great vehicle service!!! From scheduling to out the door the team was very helpful and efficient. I would recommend them to any Dodge, Ram, Jeep owner. Thanks! More

by jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Wilson, Gregory Tichenor
Jan 28, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Chrysler Dodge Jeep Ram! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Jan 28, 2021 -

Louisville Chrysler Jeep Dodge Ram responded

Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Chrysler Dodge Jeep Ram! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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