Longo Lexus

I wasn’t too happy when I drop off the car for my appointment. I thought I was told to wait inside my car upon arrival, so I sat in the car waiting for about 5 to 8 minutes. Then, I was told to go in appointment. I thought I was told to wait inside my car upon arrival, so I sat in the car waiting for about 5 to 8 minutes. Then, I was told to go inside. I walked to one of the windows. I was told to wait for service agent. I stood there in the waiting area for about 15-20 minutes. It was around 4ish on a Friday and there weren’t many customers remaining on the floor. So, I walked up to the window again and told them I have a 3:30 appointment and I had been waiting for about 20 minutes. Then, the service agent finally came to assist me. This service at check in was not pleasant. However, after the service agent assisted me with what I need. I was taking cared of. A loaner car was arranged, and communications of services to the car was constantly updated via text and from my service agent. Overall, service agent was extremely helpful. I am giving it a 4 star because of the “not so good” check I. Experience. More

Kelly was very informative about my needs and questions regarding the service of my car. regarding the service of my car. More

Your facilities are TOP NOTCH. All of your employees are very pleasant and helpful. Longo does an extremely great job training their employees how to interact with the customers. All of your employees are very pleasant and helpful. Longo does an extremely great job training their employees how to interact with the customers. More

Clean facilities,employees are so nice and helpful. Service is fast repair is on time. Service is fast repair is on time. More

Longo Lexus is the cleanest, organized, and professional dealership I have ever visited. The communication between the service advisor and customer is excellent and improved with the text updates and custom dealership I have ever visited. The communication between the service advisor and customer is excellent and improved with the text updates and customer-specific portal. More

Isaac, Emilio & Kevin were phenomenal. Super easy and fast. Lexus treats customers the right way!! Super easy and fast. Lexus treats customers the right way!! More

Longo Lexus treats you like royalty. No hassel, great customer service and overall best experience ever! No hassel, great customer service and overall best experience ever! More

I have good buying experience with Longo Lexus. Matthew Yeung explain the car features well and very patient with me. Matthew Yeung explain the car features well and very patient with me. More

Friendly and knowledgeable dealership. The place is super clean. Good place to Come for service The place is super clean. Good place to Come for service More

Very helpful in finding me a lower interest rate on my loan, Eric was good in calling me about the arrival of new IS500. loan, Eric was good in calling me about the arrival of new IS500. More