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Longo Lexus

El Monte, CA

4.9
2,044 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

July 20, 2023

This Lexus dealer is above all the rest! I have two Lexus dealers near me and they are both crooks Tustin Lexus and Newport Beach Lexus. Longo Lexus in El Monte California is the best deale More

by Sheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision center manager is also deserving of five stars!, Jim Palmer
Jul 20, 2023 -

Longo Lexus responded

We cannot thank you enough Sheri for the loyalty you've shown our company. We were so excited to read this posting, we had to share it with Jim and our Executive team. Thank you for being the most important part of our business and thank you for always traveling to Longo Lexus

Jul 20, 2023 -

Sheri responded

Robert Debarr in the collision center-. Also deserves five stars! He goes above and beyond and gives the best customer service as well! It’s worth the extra drive to come to you guys for sure 😎my daughter is going to need a car before too long and we will come straight there no need to shop anywhere else!!

Jul 21, 2023 -

Longo Lexus responded

We will certainly make sure Robert and our CRC Mgmt team is aware of your feedback and we're here to always take wonderful care of you and your family - Have a great weekend and stay safe, it's going to be hot in CALI

July 17, 2023

Great customer service. Enjoyed my visit and everyone was friendly. Thanh you very much for the service More

by reina_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Jul 17, 2023 -

Longo Lexus responded

Thank you Reina for this amazing posting on DealerRater - Team Longo

July 15, 2023

Excellent service as always. Clearly communicated all of the work needed. Didn’t push for unnecessary services. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Jul 17, 2023 -

Longo Lexus responded

Thank you Andy for the kind rating & posting on DealerRater - Team Longo Lexus

July 13, 2023

Great customer service and clear recommendations on part replacements. Never disappoint on this Longo service department. More

by asukit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jul 13, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and delighted knowing Jim and the svc team took wonderful care of you.

July 13, 2023

Great customer service. Service advisor went above and beyond. Longo Lexus is top notch with service and work performed. More

by Vroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Jul 13, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business - Team Longo

July 12, 2023

Man Wong is the best! Excellent customer service. I recently lost my husband and I couldn’t bring myself to go to the dealer for service. Man made it possible by sending More

by Stumper31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jul 12, 2023 -

Longo Lexus responded

We're certainly thankful @ Longo Lexus for all the trust you have in our company and team. We know you have many choices when selecting a servicing dealer and we're honored you've selected Longo | Man to handle your auto care needs. Have a great week and stay cool, it's going to be hot in SOCAL today

July 11, 2023

I am extremely content with the service experience Man Wong provided me. Man is always very attentive, helpful, caring and best of all... honest. In this day and age, it is difficult to find someone with More

by luissilva928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jul 11, 2023 -

Longo Lexus responded

Thank you so much for this amazing and such a kind-hearted posting on DealerRater. We cannot wait to share this with Man, it's certainly going to make his day. THANK YOU again, for being the most important part of our business and please hurry back - Team Longo Lexus

July 09, 2023

Best customer service. Car finished as promised. Clean and nice facility. Good variety of loaner cars availability. More

by tommyc626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Jul 10, 2023 -

Longo Lexus responded

Thank you Tommy for this amazing posting on DealerRater and we're honored to serve you @ Longo Lexus Svc Dept.

July 07, 2023

Very Courteous and Professional. They make you feel appreciated and cared for. You know your in good hands. More

by Islandgurl51 aka Susan Vazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Jul 07, 2023 -

Longo Lexus responded

Thank you Ms. Vazquez for sharing your viewpoint on DealerRater and happy knowing Rudy and the Svc team @ Longo Lexus took wonderful care of you as you deserve only the best. Have a great weekend and hurry back

July 06, 2023

Great service, ALWAYS. Longo service department never disappoints. They were able to provide me with a courtesy vehicle even though I didn’t have an appointment. Very frien More

by Maira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Jul 06, 2023 -

Longo Lexus responded

Wonderful to read that our service team @ Longo Lexus exceeded your expectations and thank you for being the most important part of our business

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