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Longo Lexus

El Monte, CA

4.9
1,899 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,899 Reviews of Longo Lexus

July 22, 2023

It was a great experience, explained everything to me and good service since they brought me home and picked me up afterwards. More

by Pitz1070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Tan
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Jul 24, 2023 -

Longo Lexus responded

Thank you for entrusting the service team @ Longo Lexus with your auto care needs.

July 21, 2023

David Parada has provided outstanding service to me over many years. One of the mail reasons I keep going to Longo to buy my cars !! More

by derekharris50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Jul 21, 2023 -

Longo Lexus responded

We never want you going anywhere else but Longo Lexus for your auto care needs. Have a great weekend and please stay safe, it's going to be hot in SOCAL

July 21, 2023

Excellent service, delivers on time, Beau Ly is a wonderful manager who knows his customers More

by Johnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
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Jul 21, 2023 -

Longo Lexus responded

Thank you John for the shout out on DealerRater and we'll make sure to share this with Beau - it's certainly going to make his day - Team Longo Lexus

July 20, 2023

Service is always on point. Loaner was ready. Thorough Communication throughout the day. Happy with service like always. More

by Sam Barragan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
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Jul 20, 2023 -

Longo Lexus responded

Thank you Sam for the trust you have in our company Longo Lexus and team John Yang

July 20, 2023

excellent service writer and service! Communication and loaner made the difference for our good satisfaction More

by mario.gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
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Jul 20, 2023 -

Longo Lexus responded

Thank you for sharing your voice on DealerRater about your most recent service visit @ Longo Lexus.

July 20, 2023

This Lexus dealer is above all the rest! I have two Lexus dealers near me and they are both crooks Tustin Lexus and Newport Beach Lexus. Longo Lexus in El Monte California is the best deale More

by Sheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision center manager is also deserving of five stars!, Jim Palmer
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Jul 20, 2023 -

Longo Lexus responded

We cannot thank you enough Sheri for the loyalty you've shown our company. We were so excited to read this posting, we had to share it with Jim and our Executive team. Thank you for being the most important part of our business and thank you for always traveling to Longo Lexus

Jul 20, 2023 -

Sheri responded

Robert Debarr in the collision center-. Also deserves five stars! He goes above and beyond and gives the best customer service as well! It’s worth the extra drive to come to you guys for sure 😎my daughter is going to need a car before too long and we will come straight there no need to shop anywhere else!!

Jul 21, 2023 -

Longo Lexus responded

We will certainly make sure Robert and our CRC Mgmt team is aware of your feedback and we're here to always take wonderful care of you and your family - Have a great weekend and stay safe, it's going to be hot in CALI

July 17, 2023

Great customer service. Enjoyed my visit and everyone was friendly. Thanh you very much for the service More

by reina_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Report | Print
Jul 17, 2023 -

Longo Lexus responded

Thank you Reina for this amazing posting on DealerRater - Team Longo

July 15, 2023

Excellent service as always. Clearly communicated all of the work needed. Didn’t push for unnecessary services. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
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Jul 17, 2023 -

Longo Lexus responded

Thank you Andy for the kind rating & posting on DealerRater - Team Longo Lexus

July 13, 2023

Great customer service and clear recommendations on part replacements. Never disappoint on this Longo service department. More

by asukit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Jul 13, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and delighted knowing Jim and the svc team took wonderful care of you.

July 13, 2023

Great customer service. Service advisor went above and beyond. Longo Lexus is top notch with service and work performed. More

by Vroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Jul 13, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business - Team Longo

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