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Longo Lexus

El Monte, CA

4.9
1,899 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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1,899 Reviews of Longo Lexus

August 03, 2023

Simple, easy, quickly, and excellent performance I have a full care and services for my ES 350h More

by Son Ngo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Report | Print
Aug 04, 2023 -

Longo Lexus responded

Thank you for our posting on DealerRater - Team Longo Lexus

August 02, 2023

New to Longo Lexus, they always welcome me with a smile. Really happy with my purchase great customer service! More

by Dani C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco, Rene Reynoso , Gerardo Ayala
Report | Print
Aug 02, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratulations and please know how honored we are to serve you

August 02, 2023

Longo Lexus is aways The Best Lexus Dealership Ever! The Staff just wonderful. Customer is always kept informed step by step. More

by dickerson0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Aug 02, 2023 -

Longo Lexus responded

Thank you for taking the time to share your service experience on DealerRater and delighted knowing the care and attention Man Wong provided during your visit.

July 30, 2023

Very satisfied with service Jim Palmer had been very helpful Will continue to take my car to Longo for service More

by poljek143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Francis Saldana
Report | Print
Jul 31, 2023 -

Longo Lexus responded

Everyone @ Longo Lexus Svc Dept is honored to serve you and your auto care needs. Have a great week - Team Longo

July 30, 2023

Jim was very good…. . but they don’t practice FAIRNESS at check in….. they skipped me and took FOUR cars behind me first….. 👎👎👎 More

by rumsoup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer at service department….. 👍👍👍, Sabino Cuevas
Report | Print
Jul 31, 2023 -

Longo Lexus responded

Thank you for sharing your viewpoint and your survey has been sent over to our Svc Mgmt team to review what transpired during your visit.

July 28, 2023

Very efficient dealership providing clear explanation of what my maintenance visit would include, questions answers efficiently, and maintenance completed in timely manner. My service rep, John Yang, even c More

by joysemeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Jul 28, 2023 -

Longo Lexus responded

We cannot thank you enough for such a kind posting and we're so honored to serve you - Team Longo Lexus

July 28, 2023

Service is excellent from the time I’m checked in and service provided. Edgar is very professional and knowledge. Keeps me coming back. Always concerned about the well-being of the customer. More

by Secret Squirrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Jul 28, 2023 -

Longo Lexus responded

We cannot wait to share this posting with Edgar @ Longo Lexus Svc Dept - it's certainly going to make his day. Have a wonderful weekend and hurry back

July 27, 2023

Very satisfied with the service provided by Willy L. He’s very responsive and helpful. More

by Tony
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Jul 27, 2023 -

Longo Lexus responded

Thank you Tony for visiting Longo Lexus Svc Dept and happy knowing Willy and the svc team took wonderful care of you

July 26, 2023

I love coming to Longo Lexus for my car service. Customer service is always great here. More

by Josiefeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Jul 26, 2023 -

Longo Lexus responded

Thank you for coming into Longo Lexus Svc Dept and we cannot wait to see you again!

July 25, 2023

Vivian was very helpful and kept me updated. One of the problems was fixed. Have to follow up with Tech for radio. Overall excellent customer service More

by YvonneG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Tan
Report | Print
Jul 25, 2023 -

Longo Lexus responded

Thank you Yvonne for entrusting the service team @ Longo Lexus with your auto care needs.

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