Longo Lexus
El Monte, CA
Filter Reviews by Keyword
By Type
1,899 Reviews of Longo Lexus
They always give us great service every time I go. The representative told us I have a purchase warranty that I totally forgot and it’s helpful for me. The representative told us I have a purchase warranty that I totally forgot and it’s helpful for me. More
Getting service at Longo Lexus is the best. Starting with getting an appointment, reserving a courtesy car and having the service completed it’s all very straightforward without issues. Thank y Starting with getting an appointment, reserving a courtesy car and having the service completed it’s all very straightforward without issues. Thank you for your care. More
Great service at Longo Lexus. One tire got flatted at night. I texted my service consultant, John Yang for help. He immediately texted me the instructions to deal with the situati One tire got flatted at night. I texted my service consultant, John Yang for help. He immediately texted me the instructions to deal with the situation even though he has been sick. Roadside assistance came to help in 15 minutes. I went to Lexus the next day to change the new tire. FREE! Thanks to John to advise me buy the right service package and tire that come with warranty for emergency. GOOD DEAL too. Thanks to Beau Ly for giving me great service at dealer. More
Longo Lexus service is the best there is. They made correct diagnosis, gave the right treatment and the illness resolved completely. NICE, Way to go Lexus….. I am a happy driver! Also thanks They made correct diagnosis, gave the right treatment and the illness resolved completely. NICE, Way to go Lexus….. I am a happy driver! Also thanks to Man Wong , he is a Lexus genius! More
We recently purchased a Lexus from Longo. From start to finish, the process was smooth and hassle-free. We worked with Steve Johiro and Hieu Le. Both were incredibly knowledgeable, attent From start to finish, the process was smooth and hassle-free. We worked with Steve Johiro and Hieu Le. Both were incredibly knowledgeable, attentive and patiently answered all of our questions (and we had a bunch!). What truly stood out was the exceptional customer service we received. Steve and Hieu went above and beyond to ensure we felt valued and comfortable throughout the entire process. Despite my change in vehicle preference, they helped us to find the perfect vehicle that met our needs and budget. Overall, I couldn't be happier with purchase and the outstanding service I received at Longo. I highly recommend them to anyone in search of a new vehicle. Thank you for making this car buying experience positive and enjoyable. More
The service advisor was very friendly and went above and beyond to get me the service. I had dropped off my car previous day evening for next day appointment, and my car was ready same day evening. I want t beyond to get me the service. I had dropped off my car previous day evening for next day appointment, and my car was ready same day evening. I want to thank all Longo staff for their diligent service. More