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Longo Lexus

El Monte, CA

4.9
1,899 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,899 Reviews of Longo Lexus

December 27, 2023

The service at Longo Lexus was very fast. The service advisors were very friendly and helpful. The prices were reasonable and the services were very thoroughly explained. Michael was my servi More

by DL019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Dec 27, 2023 -

Longo Lexus responded

We're humbled to serve you @ Longo Lexus and so happy knowing of the caring attentionn provided by Michael and the service team @ Longo. We wish you a Happy New Year and we will see you in 2024

December 26, 2023

Good price and very good service and they understand what the customer need and they can delivery More

by Ramsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Dec 26, 2023 -

Longo Lexus responded

Congratulations Ramsey on your recent purchase from Longo Lexus and please have a Safe & Happy New Year...

December 24, 2023

Had a Great experience with Francis Saldana. , my service manager. He was friendly, courteous, efficient and honest. Thank you Longo Lexus! More

by onegr8pta57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Dec 26, 2023 -

Longo Lexus responded

We're happy to read of the caring attention provided by Francis and the service team @ Longo Lexus. We wish you the Happiest of New Year and we will see you in 2024

December 23, 2023

Great deal! Very satisfied ! Only complaint is that it took more than an hour to get into finance department to sign docs which only took a few minutes. More

by brockcpa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Maragay
Dec 26, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus Sls Dept - Thank you for sharing your viewpoint on the time it took to get into our finance dept. Your feedback will help us be a better ran company during the holiday volume. Congratulations on your purchase

December 22, 2023

Excellent. They treat you with courtesy and respect, with no hard pressure on selling services that could wait a little. More

by J. Soto.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Dec 22, 2023 -

Longo Lexus responded

You only deserve the best service and we're humbled to have been selected to handle your auto care needs. Team Longo Lexus

December 21, 2023

Excellent service. Advisor very accommodating. Helpful, and truthful. Car delivered earlier than expected and clean More

by Henrico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Dec 21, 2023 -

Longo Lexus responded

Thank you for your kindness Henrico and from all of us @ Longo Lexus - Happy Holidays!

December 21, 2023

Service is always great however my recent experience with Longo made me feel misled when I had purchased the tire insurance for my vehicle. I was originally told by the salesperson that my tires would be tak More

by Josue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Wareham
Dec 21, 2023 -

Longo Lexus responded

We’re certainly sorry to read of your ill feelings and it does sadden us to know our efforts are not being noted. We were able to discuss this matter with those involved and appreciate you allowing us to review, research and respond. Your tire was very worn and below the tread depth. Our Service Director absorb the cost of labor, along with a discount on the tire as a goodwill gesture. If you do have something in writing, from your sales consultant stating that “all” tire condition would qualify through your tire & wheel protection, plan, we encourage you to share with our team, so we can research that side of your statement. Your feedback has been shared with our management team.

December 21, 2023

The Service appointment went seamlessly. They got the car in, analyze the systems and came up with service recommendations. The work was then done expeditiously incorrectly. Couldn’t be happ More

by smithwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Dec 21, 2023 -

Longo Lexus responded

From our family to yours - Happy Holidays and we will see you in 2024 - Team Longo Lexus

December 20, 2023

Longo Lexus was very helpful and informative. It was quick and easy from beginning to finish. Ive been to a few other dealers and I always come back to this one. I recently moved 45 mins away and More

by Sam hov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tran , Steven , Robin Ho, Willy Lam
Dec 20, 2023 -

Longo Lexus responded

We know Sam, you've must have driven by a few dealership on the way into Longo Lexus and we're humbled with the trust you have in our company and team. Happy Holidays and we will see you in 2024!

December 20, 2023

Good service, Rene Reynoso is ver friendly and nice. Car rental appears tight and somewhat difficult. More

by skshuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Dec 20, 2023 -

Longo Lexus responded

We're happy knowing Rene Reynoso from Longo Lexus Svc Dept took good care of you and your feedback on the complimentary loan vehicles have been shared with our Svc Mgmt team. Happy Holidays and once again, thank you for coming to Longo

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