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Longo Lexus

El Monte, CA

4.9
2,000 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,000 Reviews of Longo Lexus

July 13, 2012

Today may be Friday the 13th but I feel like it's a lucky Today may be Friday the 13th but I feel like it's a lucky day for my Aunt, Yesterday after much research on various cars (makes and models) I found a More

by Ronnie Blackburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Giles
July 07, 2012

Man Wong is not very organized and lost my paper work which caused a big delay. I asked him to do a check for my car before my road trip, he told me he doesn't know what to check. Thanks to his manager a More

by Cysamuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man wong, Man Wong
Jul 12, 2012 -

Longo Lexus responded

This is a message from our Service Director – Joe Castro Dear Cysamuel, My name is Joe Castro, Service Director for Longo Lexus, and I want to personally apologize to you for the less then satisfactory experience you had with our Service Consultant Man Wong while visiting our dealership. The treatment you describe in your review is definitely not how we train our employees. We have built our reputation on putting our guests first and providing the best services available. Obviously, we fell short of that with you. I am glad to hear our manager and receptionist team helped you retrieve your paper work and finish everything in a timely manner. If you would allow me the opportunity, I would appreciate the chance to discuss this with you in greater detail. I can be reached directly at (626) 580-6252 or joe.castro@longolexus.com Thank you, Joe

June 18, 2012

Robert was very customer-friendly and helpful. I came in to the Service Department for several reasons and, needing a replacement part (roof rack part), he mentioned that the part that I had just ordered an More

by arnemaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert McConnell, Robert McConnell
June 17, 2012

I have been coming to this dealership for the past 12 years. I'm currenly looking for a new car. I have to think about service when purchasing a new car and as always, Longo Lexus is number one. More

by rdmazur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 17, 2012

If you are researching/deciding on whether to purchase your next USED/CPO vehicle from LONGO Lexus? Pls read on, we just saved you potential drama, headache and heartache! Found an used '06 IS350 More

by FAT C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
W.A.
May 25, 2012 -

Longo Lexus responded

Hi Ivan, It’s Kary Loefler from Longo Lexus. As you’re aware during our many conversations how disappointed Longo Lexus is that we were not able to come to some sort of amicable resolution. However, I wanted to address and clarify the issues you’ve raised on your non-certified vs. a Certified Pre-Owned. A Lexus CPO has strict guidelines that every dealership must follow to determine if the vehicle meets the Certified Pre-Owned qualifications. If the vehicle does not meet or exceed all Lexus standards, the technician must exclude it from the program. If a model is older than six years or driven for more than 70,000 miles, it is immediately rejected with no exceptions. If your vehicle was a Lexus Certified vehicle we would have replaced the brakes in question not because of the noise but because of the remaining pad life. The main focus on non-certified vehicles is to first make sure it is a safe vehicle. With this age and/or mileage vehicle, it will never be as good as new unless we spend a lot of money which would result in a very highly priced vehicle. We presented an offer to take you out of the vehicle and cancel the contract. Our offer was declined due to additional accessories you added to your vehicle (tint & Sirius). We respected your decision. The additional items that you and our sales manager agreed to have completed after the purchase were, replacing engine clips and resurfacing the rotors on the front brake pads. We prearranged a dealership in San Diego to handle the repairs so it was convenient for you and your location. A reimbursement check for the sum of $361.83 was sent to you for the cost of repairs. Thank you, Kary Loefler

May 09, 2012

I was searching for a very specific car (2012 CT200h FIre Agate with Caramel) and had sent 5 emails out to my local dealerships. George replied promptly via e-mail and informed me that they had the car in st More

by lexusnewbie
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
April 27, 2012

I've been going back to this dealership many times already, to have our RX service and all I can say is; Paul Mills is the best Service Rep that I've encountered so far. I've been attended by differen More

by ggand4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Mills
April 04, 2012

Generally speaking, my experiences with Longo have been positive. I don't think we got as good a discount on purchase price as we should have, because we were paying cash. But my biggest disappointment m More

by edT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Sobhani, Jim Palmer
Apr 06, 2012 -

Longo Lexus responded

edT My name is Kary Loefler, Guest Relations Director for Longo Lexus. We appreciate the time you have taken to share your thoughts regarding your vehicle. First allow me to begin to apologize that you are displeased with the operation of the vehicle and the positioning of your mirrors. Because of the anonymity of DealerRater (a good thing!), we don't have any way to contact you or research your visit thoroughly. I welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact me directly at (626) 580-6057 or kary.loefler@longotoyota.com Best wishes, Kary Loefler

March 27, 2012

We found Sergio Orozco friendly, knowledgeable and professional during our purchase of a used Lexus GX470. Sergio followed through on every detail of our purchase--he exceeded our expectations, includ More

by billy.hughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco
March 07, 2012

I have been looking for a car for 2 years. Ed Perez was really great!! He was very informative and answered all minor questions me and my family had. My dad bought his Lexus from the same dealership 3 ye More

by monapatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4 mainly Ed Perez, Ed Perez
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