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Longo Lexus

El Monte, CA

4.9
2,042 Reviews
Call Dealership (626) 652-3381
View Awards

3530 Peck Rd

El Monte, CA

91731

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2,042 Reviews of Longo Lexus

October 15, 2024

The service was excellent, the people attended me very well Tank you longo lexus Orlando More

by orlando.amj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Oct 16, 2024 -

Longo Lexus responded

We appreciate your kind words! It’s wonderful to hear that you received excellent service and that our team attended to you so well. Your feedback means a lot to us. Team Longo Lexus

October 13, 2024

Brought my car in to Longo Lexus for 5000 mile service. Service advisor told me it would take 2 to 2 and half hours . It was 4 hours before the car was returned to me after the car wash There’s a saying More

by samgodlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Lorusso
Report | Print
Oct 14, 2024 -

Longo Lexus responded

We sincerely apologize for the experience you had during your recent visit to Longo Lexus for your 5000-mile service. We understand that the delay exceeded the time communicated to you, and we appreciate your feedback regarding the importance of first impressions. Your satisfaction is our top priority, and we regret that we did not meet your expectations this time. We take your concerns seriously and are committed to improving our service to prevent similar issues in the future. Thank you for sharing your viewpoint on DealerRater - Team Longo

October 12, 2024

Excellent work. The car feels like brand new one excellent job excellent work was great as hospitality Kelly was Great and he is very smart and knows what is he doi More

by drjacob
Recommend Dealer
Yes
Employees Worked With
Segio
Report | Print
Oct 14, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback! We’re delighted to hear that your car feels like new and that you had a great experience with Kelly. His knowledge and hospitality are truly appreciated. We value your kind words and look forward to serving you again in the future. Thank you for choosing Longo!

October 07, 2024

Excellent service by Kelly Yang. Everyone here at the dealer are friendly and helpful. Thank you. More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros, Kelly Yang
Report | Print
Oct 07, 2024 -

Longo Lexus responded

We're humbled to serve you and your auto care needs - Make it a great day - Team Longo

October 06, 2024

The whole staff I interacted with at Longo Lexus were all nice and helpful! I always come here when my car needs a service done. More

by Addy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McCarty, Francis Saldana, Eric Garcia
Report | Print
Oct 07, 2024 -

Longo Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff at Longo Lexus. Your loyalty means a lot to us, and we look forward to assisting you again whenever your car needs service. Safe travels

October 06, 2024

Fast service and clean, comfortable waiting area. Staff are accommodating and friendly. Refreshment are available to everyone. More

by Fabio B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Oct 07, 2024 -

Longo Lexus responded

Thank you Fabio for the shout out on DealerRater and have a wonderful week - Team Longo

October 05, 2024

Good and dedicated service I always have prompt responses back. Loan car is also customized to me. More

by Lichen Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Oct 07, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and delighted Francis and the service team took wonderful care of you and your auto care needs. Hurry back

October 03, 2024

Went in for service and was very please with my technician he was courteous and very informative. I was in and out fast with a clean car. More

by eliana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
Report | Print
Oct 03, 2024 -

Longo Lexus responded

We’re thrilled to hear about your recent experience with our technician! Your kind words about their courteous and informative service mean a lot to us. Team Longo Lexus

October 02, 2024

Nice and comfy environment, water, coffee and soda available for self serve, great location easy to find and park More

by Linkheart89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Starnie Li
Report | Print
Oct 02, 2024 -

Longo Lexus responded

Congratulations on your purchase! We’re delighted to hear you enjoyed our comfy environment and the self-serve beverages. It's great to know you found our location convenient for parking. Thank you for choosing Longo Lexus for your auto care needs.

October 01, 2024

Friendly and helpful . I would recommend people to bring their car to Longo for services More

by tracy005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Oct 02, 2024 -

Longo Lexus responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team friendly and helpful. Your recommendation means a lot to us, and we look forward to serving you and others in the future! Team Longo Lexus

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