Longo Lexus

Best Lexus service dealer in LA and OC. My rep Man Wong is both professional and courteous. He makes the experience enjoyable. My rep Man Wong is both professional and courteous. He makes the experience enjoyable. More

I had a very pleasant experience, Francis is super nice and knowledge. The service was done quickly. and knowledge. The service was done quickly. More

The service was excellent. The advisor was knowledgeable and respectful.The facility is clean especially the restrooms. The advisor was knowledgeable and respectful.The facility is clean especially the restrooms. More

The several maintenance services I’ve have had all have been a positive experience. All personnel and technicians have explained all that I had concerns with been a positive experience. All personnel and technicians have explained all that I had concerns with More

Victor is really a big help I will recommend this dealer experience is really good experience is really good More

The service department, Francis, is awesome. He went above and beyond to help. It’s nice to work with someone who’s knowledgeable and understands my problems. He went above and beyond to help. It’s nice to work with someone who’s knowledgeable and understands my problems. More

I always feel confident leaving my car to LONGO Lexus for repair and maintenance. The reception staff are also very kind and professional. repair and maintenance. The reception staff are also very kind and professional. More

My salesman, Sabino was the key to my purchasing my new Lexus yesterday. He was very approachable, patient, knowledgeable & welcoming. My entire car shopping & purchassing experience was a 10! Great custom Lexus yesterday. He was very approachable, patient, knowledgeable & welcoming. My entire car shopping & purchassing experience was a 10! Great customer service, understanding & a fast & easy process. I would absolutely recommend purchasing a vehicle from Longo Lexus, especially with Sabino on the team. Thank you Longo Lexus! More

Very knowledgeable and easy to work together on a deal. Happy I purchased my car here. Happy I purchased my car here. More

Long time Longo Lexus customer. For service and buyer of multiple vehicles. I had a very subpar experience with my service advisor on a recent service appointment involving a big For service and buyer of multiple vehicles. I had a very subpar experience with my service advisor on a recent service appointment involving a big service job of installing a transmission - amongst other issues. My car was towed to Longo on 04/11/24 due to a malfunctioning transmission. I was advised that day that my car would likely be there for about a week due to ordering of parts and the labor intensive nature of this particular service. That was not a problem. Jacklyne Martinez was assigned to me. She advised the car would probably be ready next Friday 04/19/24. Again, not a problem. I picked up my loaner on Monday 04/15/24. I had zero communication and updates from Jacklyne between 04/15/24 through 04/19/24. 5 days. I ended up calling in on 04/19/24 to get a status update. She finally called back in the afternoon and said they were still working on the car and she would provide me with an update by end of day. I did not hear back from her on 04/19/24. I called in again on Saturday, 04/20/24, for a status update. I needed to know approximately when the car would be ready as I had a work trip. Someone from her team named Bo or Beau called back about 1.5 hours later. He informed me that Jacklyne was out. He gave me a brief update and said the technician wanted to run some more tests on the car. That was not a problem for me. But I emphasize the lack of communication or updates from anyone on Jacklyne's team was alarming and surprising. I had to initiate all the calls, which is unacceptable for any service appointment. Probably even worse for a major install and repair this time. I then got a call on Monday 04/22/24 from Frank stating my car was completed and ready to be picked up in 5 minutes. Again, another lackluster attempt at communication. I picked up my car on Tuesday 04/23/24. When I got there, no service advisors on Jacklyne's team was available to talk to me about the transmission. I ended up asking for and speaking to the service manager, Clem. I am very shocked and disappointed in the terrible customer service this time. I hope this is not an indication of a severe decline in the quality and professionalism of Longo Lexus going forward. Thank you. Julia Chu More