Longo Lexus

Unprofessional. Stay away if you are an out of state buyer Called about2011 Lexus LX570. Having purchased several cars out of state surprised that they refused to sell me the car-too lazy to do paperwork. Called about2011 Lexus LX570. Having purchased several cars out of state surprised that they refused to sell me the car-too lazy to do paperwork. More

JERRY IS THE BEST HELPER TO GET YOUR CAR I have bought several Toyota and Lexus cars from Jerry during the last 7 years and strongly recommend him to whoever wants to buy Lexus cars. Jerry i I have bought several Toyota and Lexus cars from Jerry during the last 7 years and strongly recommend him to whoever wants to buy Lexus cars. Jerry is very honest and hard working man never upset and always kind to all your requests. I know he has so many faithful customers owing to his wonderful character and personality. If you want to buy any Lexus cars new or used, please be sure to contact with Jerry and he will not make you disappointed. More

Great buying experience but car has 2 problems already!!! On the POSITIVE side, I will definitely recommend Longo Lexus and my sales person to George Kantanto to all of my friends and relatives who are inte On the POSITIVE side, I will definitely recommend Longo Lexus and my sales person to George Kantanto to all of my friends and relatives who are interested in buying a Lexus. In a scale of 1-10, George Kantanto is easily a 10. From the time we spoke on the phone, I was treated by him as if I was his only customer - he worked hard to earn my business. I still had 8 months left on my current lease and he "worked" the numbers so that it would make economic sense for me to get out of my current lease. He made it happen and George was extremely patient with me. On the NEGATIVE side,I already have 2 problems with the car: one remote is not working properly and the glove compartment, even when unlocked, does not open. I went to Glendale Lexus, which is close to my house and was told it could take even a day or longer to diagnose why the remote is not working and at least 2 hours to fix the glove compartment. I told them I will just come back next week. I'm just disappointed that I'm going to be inconvenienced since I too have a busy schedule. FYI, this was my 3rd purchase from Longo, and the RX 350 that I bought from Longo in June 2012, I had to return it to Lexus after driving it for 9 months since the "noise" could not be fixed after several attempts to fix the problem. More

Just terrible Worst experience of my life. Purchased a used Lexus Gx470 and had nothing but problems. The Lexus was under warranty and had multiple problems that th Worst experience of my life. Purchased a used Lexus Gx470 and had nothing but problems. The Lexus was under warranty and had multiple problems that they refused to fix. Car was in their possession for a month and nothing was fixed. After a month of no progress and numerous threats they bought back the car and we're supposed to pay off the loan. Today, 5/12/15 has been more than 40 days and my loan has still not been paid off. I have collections calling me and my credit ruined due to their incompetence. I have called many times to try to resolve this issue with no success.Buyer beware!! More

Poor Sales Staff Service This sales staff has treated me poorly, I wouldn't visit this dealership again. They really just gave me the run around and wasted my time. This sales staff has treated me poorly, I wouldn't visit this dealership again. They really just gave me the run around and wasted my time. More

Sensor lite check Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry m Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry maybe you should come back later " Really.... That's the best way to handle customer service. After advising service writer, they amusingly dismissed comment and my concerns.. More

Amazing Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer service More

The 2 1/4 hour oil change - with a reasonably happy ending I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be cal I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be called. That's exactly what I did. At 5:34 PM, John Chang told me he was sorry for the wait. I assumed that my car was finished so I said things happen. That's when he told me that the car hadn't even been brought in for service yet. He was professional and apologized and said he'd do what he could to expedite the service. He called me back in one hour later to again apologize and he told me the service had been completed. When I went ot pay, he said he was sorry for the extended wait and had asked his manager to comp the service, which is what the manager did. I thanked him and went out to get my car. That also took about 10 minutes...thus, the 2 1/4 hour oil change. More

Unthical recommended unnecessary service I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and fel I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and felt right the way being pushed for the more expensive 70K service basically the same thing except just more inspections. Came back later and was told I need a $500 axle boot replacement due to crack and leak. I declined and later took the car to a local auto shop and found out both axle boots were fine and not a sign of leak or crack. The machanic even shown me both axles boots to ease my doubts and concerns. Longo definitely lost me as a customer on both sales and service. Just hope other people do not fell victim to the same unethical tactic they shamefully employed. Consider yourself warned. More

buy a new car Li Mei is so sweet, patient and kind. Service is good and efficient. I will recommend her to my friend who needs to buy a car. Li Mei is so sweet, patient and kind. Service is good and efficient. I will recommend her to my friend who needs to buy a car. More