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Longo Lexus

El Monte, CA

4.9
2,295 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,295 Reviews of Longo Lexus

July 28, 2021

Man Wong is always helpful and a pleasure to work with! He always makes everything easy. Thank you, Man! It’s always a hassle free… More

by abdo.helou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jul 28, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention Man Wong provided during your visit. Have a great weekend and hurry back- Team Longo

July 24, 2021

Extremely polite and helpful staff. Easy check in. Clean and neat office. Friendly and pleasant service staff and rental team. I was very impressed with the entire process. More

by Dmcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Haile, Steve Johiro, Rene Reynoso , Jose Uribe
Jul 26, 2021 -

Longo Lexus responded

THANK YOU* We're so honored to serve you we look forward on seeing you on your next visit - Team Longo

July 23, 2021

Service advisor and staff were very friendly and helpful. Waiting area was clean and had complimentary drinks if needed. There were outlets for customers to use if needed More

by Dinna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Jul 23, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Longo Lexus, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

July 22, 2021

Only thing that keeps it from being a 5 star is how terrible the loaner car experience is. Wait in line outside in the heat for 1+ hours. David in the service dept makes up for it. More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Jul 23, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient and accommodating service, and I do apologize for the long wait. I will be sure to share this with my team and work to improve our speed going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Clement Cisneros - Service Manager - 626-580-6206

July 20, 2021

Great experience! Salesperson was friendly and accommodating! Very impressive inventory allowing me to select the car I truly wanted. Overall this was the best experience I’ve had buying a new veh More

by Rubiodre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu
Jul 20, 2021 -

Longo Lexus responded

Thanks so much for taking the time to leave a great review of Longo Lexus! We are so happy that you loved working with your salesperson and that they helped you find the car that was right for you. We love to hear when our customers have great car purchasing experiences! See you again next time.

July 18, 2021

The service and staff were friendly and resourceful. Victor (fleet manager) is friendly and professional. I absolutely recommend Longo Lexus! I live in another county and drove to Longo due to the selec More

by Superfly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Jul 19, 2021 -

Longo Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful time working with the Longo Lexus team. Drive safely, and we will be sure to pass on the kind words to Victor!

July 17, 2021

Always great service. Honest and reliable. Man Wong always provides great insight and is very easy to work with. I would highly recommend longo Lexus to friends. More

by tuan.truong03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu, Man Wong
Jul 19, 2021 -

Longo Lexus responded

Thank you for the wonderful review, Tuan. We're delighted to hear that Man and the rest of the Longo Lexus service team are providing the exceptional care we aim for. Take care, and come back soon!

July 17, 2021

Very professional and friendly staff. When they give you an estimated waiting time they’re very accurate. They have a comfortable waiting room with plenty of space to spread out. More

by Linny2746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jul 19, 2021 -

Longo Lexus responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Longo Lexus!

July 16, 2021

They told me in advance what was going to happen, the time frame and costs. They were on time and in budget. They also provided transportation More

by TonyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jul 16, 2021 -

Longo Lexus responded

Tony - Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Longo Lexus team. Drive safely, and we hope to see you back next time!

July 13, 2021

I like coming to Longo Lexus and look for Rene Reynoso. He is by far one of the most attentive and reliable service advisor. He takes time an extra effort to solve your concerns about your vehicle. He had More

by M.Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros, Rene Reynoso
Jul 13, 2021 -

Longo Lexus responded

There is nothing more we love than a happy customer and great feedback! We are pleased Rene continues to demonstrate our commitment to exceptional service. It means a lot that our service stood out to you and we hope to see you back at Longo Lexus. Take care!

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