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Longo Lexus

El Monte, CA

4.9
2,259 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,259 Reviews of Longo Lexus

June 10, 2021

The service is good but the wait is too long. Next time I will try to just drop my car and get a ride home. More

by Elchemango
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jun 11, 2021 -

Longo Lexus responded

Thank you for the feedback. Although I am happy to hear we were able to provide exceptional service, I am disappointed our wait time ran longer than expected. I will discuss this with the team so we can improve our efficiency moving forward. If there is anything further you would like to discuss, I would be glad to take your call. Paul Wareham - Service Director - 626-580-6252

Jun 12, 2021 -

Elchemango responded

That's all. Thank you.

June 07, 2021

Edgar Leo use excellent customer service , provided the required maintenance, advised the best options, price and his knowledge is greatly appreciated, I would recommend Edgar for his services More

by rafa.vasquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Jun 08, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Longo Lexus, and we will certainly let Edgar know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 03, 2021

Our salesperson, Anthony Nguyen, provided excellent service as soon as my wife and I arrived at Longo Lexus. Our vehicle was waiting for us and it was exactly as described over the phone. Anthony answe More

by BillS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Jun 03, 2021 -

Longo Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Anthony and the Longo Lexus team. Drive safely, and we hope you enjoy the new ride!

May 31, 2021

Sabino cuevas was very helpful and professional . We had a great experience buying our first car at Longo Lexus dealership .We highly recommend! It was worth the drive. More

by Chavy718723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Jun 01, 2021 -

Longo Lexus responded

We appreciate you coming to Longo Lexus for your new vehicle and are thrilled to hear that Sabino earned your recommendation. Thank you so much for the fantastic review! We wish you safe and happy travels.

May 30, 2021

Took car in for service and half of the items weren’t completed, yet they called and told me they were done. Also they scratched my car and would not take responsibility! More

by Symichael
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Clem Cisneros
Jun 02, 2021 -

Longo Lexus responded

This feedback is very concerning to read. We take claims like the ones mentioned here very seriously, and we would never intentionally damage a customer's property. I would appreciate the chance to speak with you to see if I can help straighten things out. I will search for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Clement Cisneros - Service Manager - 626-580-6206

May 29, 2021

Rene explained well what needs to be done on my car and he was able to expedite it as I have to use my car for long drive. They’re very efficient, More

by aclanelvira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Jun 01, 2021 -

Longo Lexus responded

We appreciate the kind words and positive review! Thank you for being a Longo Lexus customer and for trusting Rene and the team with your vehicle care. We wish you safe travels and hope to see you back again soon!

May 27, 2021

Great Customer Service!My Service Advisor David Parada Great Customer Service! My Service Advisor David Parada is awesome! He always listens to my concerns and provides feedback. I Highly recommend More

by Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
May 27, 2021 -

Longo Lexus responded

Sylvia - We are delighted to earn your recommendation. Thank you for the kind words about David! We love that you can depend on him to keep you driving smoothly and safely. - Longo Lexus team

May 27, 2021

They do their best to accommodate everyone including pets. There is an outside seating area near the Starbucks. The Lexus dealership is very clean, everyone does their best to help, and is generally fri More

by Gumball760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 27, 2021 -

Longo Lexus responded

Thank you for taking time to share this feedback so that others know what it's like to be our guest at Longo Lexus. We are lucky to have you as a customer! Enjoy your day and we'll see you at your next visit.

May 26, 2021

Have been using Longo Lexus for many years and they have always provided excellent service and have never had any issues of any kind. Their staff is very professional, courteous and always very helpful. More

by Tnarase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 26, 2021 -

Longo Lexus responded

We're so happy to hear the service team at Longo Lexus has consistently gone above and beyond to care for you and your vehicle. Thank you for doing business with our team, and we hope to see you again next time!

May 25, 2021

Jim Palmer has been my service advisor for so many years since I’ve been coming to this dealership for service. He & his team have done a great job. More

by Othelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 25, 2021 -

Longo Lexus responded

Othelia, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Longo Lexus, and we will certainly let Jim know that you appreciate his help. We are grateful for your longtime business, and we look forward to working with you for years to come!

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