Longo Lexus

Excellent Service This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, profession This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, professionalism, expertise, knowledge and analysis of your product, and your pleasant personality, could easily earn you a super 5-star rating. And Longo Lexus should be very proud to have such a fine person, Li Mei, in their working force We are very happy to have bought our car through Li Mei. Many thanks. More

Awesome Car Buying Experience "New 2014 IS250 F Sport" I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pa "New 2014 IS250 F Sport" I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pay for it. My cousin and I parked and came out of my car. We started walking around and we were approached by Francisco Maragay, an awesome car sales man. He provided excellent customer service. He was very friendly and professional. Francisco was very patient; he worked very hard to achieve the deal I wanted from Longo Lexus. I recommend not only Longo Lexus El Monte, but the car salesman, Francisco Maragay. This was such a pleasant car buying experience. Thank you Francis!!! More

Great customer service our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee More

Excellent Customer Service Bruce & Lorna "new ES300h" We recently purchased a new Lexus; Li Mei was very professional, personable and worked hard to achieve a deal that met ou Bruce & Lorna "new ES300h" We recently purchased a new Lexus; Li Mei was very professional, personable and worked hard to achieve a deal that met our bottom line. If you are considering the purchase of a new Lexus, my wife and I recommend that you ask for Li Mei; she will work with you to achieve the best possible deal while maintaining the highest level of customer service. More

Letter to the President of Longo Lexus “I appreciate the professional service and pleasant buying experience that I received from Ed Perez at your dealership. He was friendly and professio “I appreciate the professional service and pleasant buying experience that I received from Ed Perez at your dealership. He was friendly and professional. Even though I arrived at 7:30 on a Sunday evening and saw that you closed at 8:pm, I was never rushed or pressured, and the entire team stayed until about 10:PM to conclude the deal. Then, on Tuesday, Ed personally delivered the Lexus to me in Granada Hills, at least 30 miles from your dealership, and took the time to walk me through the car’s many features and ensure that all of my final questions were answered. As I said earlier, Ed Perez made the entire buying experience a very enjoyable and satisfying one. Thank you and your entire team.” More

Worst salesman ever Steven was disrespectful to me and to my bank person . Since I live in az I was getting everything ready to buy the car the only think that we needed Steven was disrespectful to me and to my bank person . Since I live in az I was getting everything ready to buy the car the only think that we needed was him to send the info on the car and the blue book so the bank person could give me the check . He didnt do anything plus hang up on me because he said he was with some customers . Even I said could you tell your manager or a coworker to send it and he said not . Im just waiting for other salesman to contact me so we can do the deal More

The new RX 350 We recently purchased our second Lexus vehicle. Great customer experience once again, Li Mei worked very hard to help me purchase the car I wanted whi We recently purchased our second Lexus vehicle. Great customer experience once again, Li Mei worked very hard to help me purchase the car I wanted while staying within my budget and made the process very comfortable. AWESOME DEAL !!! She is very helpful with explaining all the features and functions of the car..Keep it up Li Mei and thank you YOU HAVE MY HIGHEST RECOMMENDATION THE BEST DEALERSHIP Longo Lexus 2530 N Peck Ave in El Monte, CA 91751-3524. More

Customer service at its best! I would not recommend any other dealership than Longo Lexus! Today was my second vehicle leased from these guys. They truly go all out! My sales guy F I would not recommend any other dealership than Longo Lexus! Today was my second vehicle leased from these guys. They truly go all out! My sales guy Felix Giles is the Michael Jordan of car salesman! Nobody does it better! I love my new 2014 Lexus GS350. Felix and the entire staff at Long Lexus made it possible! More

We just purchased our second Lexus from Longo in El Monte. On both occasions, we worked with George Kantanto who is one of the internet managers. Our first purchase was in 2008 when we bought a new 20 Monte. On both occasions, we worked with George Kantanto who is one of the internet managers. Our first purchase was in 2008 when we bought a new 2009 RX 350 for my wife. Prior to contacting George at Longo, I priced the car with Cars Direct, AAA and Costco. George was able to beat their best price by several hundred dollars on top of giving us great service by answering all our questions in a timely manner and treating us with respect as customers. There were no sales games or gimmicks played by him or the dealership. George also took his time explaining all the features and helped us set up the Bluetooth and Navigation system even though we had to complete the purchase on a weeknight after work and we were there well past 9PM and almost everyone else had already left for the night. This past weekend we purchased a new 2014 GS350 for my use. This time I used Truecar as a pricing guide and I received two very tempting offers from other area dealerships, but I knew that we would eventually end up dealing with George based on our past experience. Once again when I contacted George, he beat the other offers by $1300 without any hesitation, plus Longo had several Liquid Platinum/black GS's in our price range in stock. While speaking with George he told me that the Lexus Financial loan rate was 3.5% for 5 years and he did not know when the next offer of 1.9% was going to be. When I told him that my credit union was offering 2.45% and that my wife mat qualify for a 1.9 % rate from her credit union if she opened a direct deposit checking account . George asked that I wait so he could speak to someone in finance. A day later, I received a call from Elise in finance telling me that Lexus Financial offered us 1.95%. We took that offer since it saved us the hassle of opening another checking account. It was another great buying experience from Longo Lexus and specifically George Kantanto whom I highly recommend if you're in the market for a new Lexus vehicle. More

Recommendation for Longo Lexus (a Penske company) in El Monte, CA: Before beginning my high recommendation of Longo Lexus, I will first say that what led me to them was a very bad experience with the Tu Monte, CA: Before beginning my high recommendation of Longo Lexus, I will first say that what led me to them was a very bad experience with the Tustin Lexus dealership. Tustin Lexus only wanted to give me $9,000-$9,500 trade-in allowance for a 2004 SUV 330X while CarMax gave me a trade-in quote of $12,250. It was Tustin Lexus’ job to meet that amount. They did not because of the policy/decision of the owners (and brothers) AJ and Mike D’Amato. Next, I decided to check out the Westminster Lexus dealership, but they proved to be so disorganized. I dealt first with Roy Garcia, Sales Manager, and Doug Cook, Nat’l Sales Manager. I only reached Doug cook because I complained vehemently about the lack of efficiency demonstrated by Tracee, the assistant to Mr. Garcia. Tracee had promised to hand me all the information on the IS 350 Sports on a computerized form showing all extras and the sales tax. When I arrived at Westminster Lexus in September 2013, Tracee simply handed me a hand-written slip with only a total figure shown in ball point. I reminded her about her promise and had to wait ONE hour until she did not waste anymore of my precious time. Then I found out that they cannot sell 25 cars on a Saturday when they had only planned for selling ten. What kind of salesmen leadership is this? It’s very poor, lousy and inefficient, to say the least. Now, back to the VERY BEST SERVICE at Longo Lexus in El Monte, CA: First, I asked to see Craig Wolfson, the Sales Manager, for a lot of desired info. He then introduced me to one of his top salesmen, Robert Langley. They both provided me constant info about the arrival of the IS 350 Sports, with 306hp engine, in the beginning of October 2013. This car drives beautifully and economically. My entire family is in awe about it, with its white exterior and red/black interior. Another “plus” for Longo Lexus is Celia who works at the Appointment Desk. She is VERY pleasant and efficient. Additionally, Longo offers free maintenance service for the 1,000 and 5,000 mile marks. After that, they will visit our home (mobile service) for minor services such as oil changes and tire rotation. Every 15,000 miles they offer service via flatbed truck, equipped to do required maintenance. Both the mobile and flatbed service are done by appointment through Longo. All in all, Longo Lexus is an EXCELLENT dealership and they deserve my highest recommendation. They are located at 2530 N Peck Ave in El Monte, CA 91751-3524. Contact info for Craig Wolfson is (email) craig.wolfson@longolexus.com or (phone) 626-580-4573. Contact info for Robert Langley is (email) robert.langley@longolexus.com Longo Lexus phone number is 626-652-3421. Karl Bergstrom (Very satisfied Longo Lexus customer) More