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Longo Lexus
El Monte, CA
1,935 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,935 Reviews of Longo Lexus
February 17, 2014
Many car dealerships advertise great customer service; Many car dealerships advertise great customer service; yet, very few actually deliver. This is definitely not the case at Longo Lexus in El Monte. Many car dealerships advertise great customer service; yet, very few actually deliver. This is definitely not the case at Longo Lexus in El Monte. Chris McCarty and his sales team made our car purchase an extremely pleasant experience. During Dodger season 2013, to the amusement of my husband, son and daughter- in–law; there was a black Lexus IS250 Sport car on display. It was getting close to game time- but I insisted on checking it out; of course that meant, climbing in, closing the door, playing with the center console gadgets, turning up the music and dreaming it was mine… I rolled down the window and told my family “this would be my next car” they all snickered and we went to find our stadium seats, not nearly as comfortable as the bucket seat in the “dream car”. Fast forward several months and it was time to shop for a new car. After window shopping and test-driving everything under the sun; I just couldn’t commit; nothing felt quite right and nothing compared to the IS250 at Dodger Stadium. On a Sunday afternoon my husband and I decided we would take a look at my dream car- It is said some dreams do come true. In 2013 the Dodgers won the National League West Division Title and I won (ok purchased) the Lexus IS205. With the help of Chris McCarty and Francisco Margay purchasing my first Lexus was a fabulous experience. Francisco knew his product well; he answered our questions clearly and made us feel as if we were the only people that mattered on that Sunday afternoon in November. Francisco spent a significant amount of time making sure both my husband and I knew and understood the cars features inside and out and the importance to the Longo Lexus commitment to service. I will tip my Dodger Cap, to Chris McCarty, Francisco Margay and the Longo Lexus team- They helped me hit a “GRAND SLAM More
by linda355
Employees Worked With
Chris McCarty, Francisco Maragay
December 05, 2013
I was lease a CT200 last two weeks. I wanted to thank you for posting this great review about my excellent experience visiting Longo Lexus with Mr David Song. He was very friendly and professional , also pro for posting this great review about my excellent experience visiting Longo Lexus with Mr David Song. He was very friendly and professional , also provided great services with me, I strongly recommend people to this sales person ::::::::). More
by rachellee
Employees Worked With
David Song
June 28, 2013
We are so happy that we had the opportunity to have Sabino Cuevas as our salesperson. He has honestly been fantastic! I meant to write this review on 6/13 when we purchased my vehicle but an unfortunat Sabino Cuevas as our salesperson. He has honestly been fantastic! I meant to write this review on 6/13 when we purchased my vehicle but an unfortunate event happened to a friend's baby. So I'm finding the time now to write a review to make sure that Sabino is recognized! We are a young couple, heavily tattooed with 2 young children and never once did he judge us-most would've looked at us and turned the other way because of our appearance (which is expected). He was so helpful over the phone & even more amazing in person. He made sure everything went as smoothly as possible, got us in the car that I wanted (this was part of my Mother's Day present) AND he was GREAT with the kids. I will definitely pass his business card to family & friends! If I could give him 10 stars I would. I absolutely LOVE my car and I want to thank him for providing such excellent customer service right from the start (which is rare these days)! He is definitely a great asset to the Penske company. THANK YOU SABINO!!! More
by sbooker712
Employees Worked With
Sabino Cuevas
May 19, 2013
I had high expectations of Longo and Mr. Babayova since we have purchased several vehicles from Longo Lexus. Edison exceded these expectations. Edison quickly responded to my calls and questions, knew a we have purchased several vehicles from Longo Lexus. Edison exceded these expectations. Edison quickly responded to my calls and questions, knew a lot about the vehicle, was polite and considerate without being pushy, and efficiently closed the sale to my complete satisfaction. It was a pleasure to buy a new GS 350 from Edison and Longo, and I will not hesitate to buy a Lexus from Edison and Longo again. More
by BradCooke
Employees Worked With
Edison Babayova
April 23, 2013
I was not immediately greeted but someone did eventually talk to me. I had to haggle for a good hour before they would give me a decent price. My salesperson knew I was not rich and I felt like he really di talk to me. I had to haggle for a good hour before they would give me a decent price. My salesperson knew I was not rich and I felt like he really did his best to make my payments as low as possible.Looking back on it, I did not get a great deal but I don't feel like I got ripped off that badly. In the end, the car buying process took away 5 hours of my life but I drove away with my dream car. I love my new IS250!!! It is everything I always dreamed it would be. There were a few things that soured the experience. The finance guy talked me into buying the extended warranty which added a whopping $2000 to the price of the car. *sigh* At least if I get an electrical problem within the next 5 years, it will be covered and I hope Lexus is honest about their warranties. They also ran this routine where they told me my trade-in car was only worth X amount but they knew a friend who may be interested in taking it off my hands for more. I felt they were insulting my intelligence. Just be honest with me! Tell me that my car isn't worth anything to you and we will just leave it at that. In the end, I ended up giving them my old car for well below the kelley bluebook trade-in value. I just wanted to get out of there and stop having to listen to them BS me. More
by haitwun
Employees Worked With
Van Phu
March 23, 2013
Felix was very friendly. He provided us with great services and we had an excellent experience here. We strongly recommend everyone to this sales dealer. services and we had an excellent experience here. We strongly recommend everyone to this sales dealer. More
by afu1230
Employees Worked With
Felix Giles
March 18, 2013
Felix is an absolutely impressive and honest person. I enjoyed doing business with him. I recommend him completely. If you are looking for a Lexus, go see Felix at Longo Lexus. enjoyed doing business with him. I recommend him completely. If you are looking for a Lexus, go see Felix at Longo Lexus. More
by Lloyd628
Employees Worked With
Felix Giles
February 06, 2013
I've been patronizing Longo Lexus since 2003 after visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best p visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best prices quickly fades if the service and quality of service is poor or even mediocre. I am very particular regarding who I am treated as a customer. Basic courtesy should be a given but unfortunately many businesses fail to understand nor demonstrate this basic tenet. Man Wong in the years he has serviced my car and my needs has consistently displayed this attitude which has engendered my loyalty to him and to Longo Lexus. I trust him with my car and seldom question the costs to repair or provide maintenance. He he was not working on the day I brought my car in I would defer it until he returned. The word, alacrity best describes his attitude: a cheerful readiness, to serve. More
by fredkawa
Employees Worked With
Man Wong, Man Wong
January 27, 2013
SALES Department - Steve Johiro There are over 20 SALES Department - Steve Johiro There are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competitio SALES Department - Steve Johiro There are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competition is brutal and there is no reason to settle with just a good deal or average treatment or a car not equipped the way you want it. I called Steve Johiro (Steven.Johiro@LongoLexus.com) in the internet department at Longo. I told him what I was looking for and asked him what he could do for me. Within ten minutes on the phone, the deal was done. The following week I drove 60 miles to Longo Lexus and met with Steve and completed the paperwork for a special order GS 350. Steve stood behind everything he told me over the phone and put it on paper. No bait and switch. No BS. Because Longo is the largest dealer on the West Coast they have the largest inventory and more pull on special orders. From the day I signed the paperwork to the delivery of the car was 10 1/2 weeks (74 days). For me it was well worth it to get the exact car I wanted. Make a phone call to Steve. He will not let you down and the drive is worth it. More
by ChuckWW
Employees Worked With
Steve Johiro
October 25, 2012
After all the good things that I heard about Longo Lexus, I was surprised by how mediocre the whole experience at the dealership was. It was somewhat of a letdown. It started off well enough. The salesman I was surprised by how mediocre the whole experience at the dealership was. It was somewhat of a letdown. It started off well enough. The salesman, Nick, was more than eager to show us the cars and let us do a test-drive when we told him what we were looking for. Longo Lexus truly has one of the largest stock in SoCal. (They had the model in the color we wanted at the lot when most of the other dealers had to offer a dealer exchange to get it.) However, the whole experience went downhill from there. Just like a lot of the other dealers out there, they sat us down to go over pricing. And just like the others, they started off at MSRP. But unlike a lot of the other dealers, they hardly budged from the high sales price when we started negotiating with them. In the end, just about every other dealer we went to offered a better price than Longo even after we told them the other dealers' figures. (They wouldn't even price match saying that those other dealers all add on extras like chrome wheels to jack up the price or that they'll give you any figure just to make you come in.... excuse after excuse while bad-mouthing all the other dealers.) If price is no object to you, then Longo Lexus is definitely an option. They have a great selection and you'll certainly get great customer service while you're there to look at the cars. But for us, we found the car we wanted at Beverly Hills Lexus for thousands less with equally amazing customer service. More
by GeezLA
