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Longo Lexus

El Monte, CA

4.9
2,302 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,302 Reviews of Longo Lexus

August 09, 2021

False advertising, they don’t honor advertising they should get penalized , Lexus should look into this .manager acts his in control , needs more costumer concerts experience. More

by Orauda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Francisco Maragay
Aug 09, 2021 -

Longo Lexus responded

We're sorry to read of the ill feelings you have with our company after several conversation with Upper Mgmt (Chris | Kevin). The Lease Regional special was honored, but mindful this is a big decision. Your feedback and experience has been noted and we wish you all the luck in finding the vehicle of your dreams.

Aug 10, 2021 -

Orauda responded

Thank you for your response. To be clear, the regional special was honored because we had to go to the GM (Chris) and voice our treatment by the finance manager on duty (Kevin) when we were trying to purchase the vehicle. Kevin flatly denied the regional special to the point that he had the sales rep show him where it was being advertised right in front of us. After that he continued to not honor the regional special and sited that other dealerships had mark ups. What does that have to do with not honoring the regional special where Longo Lexus was named??? And that is why we pursue it by contacting the GM. The deal was not honored because Longo Lexus removed the EWO from the deal. Thus it was like pick one or the other. Not sure who made that decision. Not good business practice for anyone especially Longo Lexus who prides themselves as being the best. We never should of been subjected to this treatment and having to escalate it to the GM is absolutely not acceptable business practices, not to mention the false advertisement under them. Many excuses were sited to us… no mark up , Longo Lexus IS not participating when in fact they were thru their website, supply and demand and we have the car you want. These are is the reasons why we opted not to do business with Longo Lexus. Longo Lexus’ Management (Kevin) should be ashamed for this type of business practice.

Aug 10, 2021 -

Longo Lexus responded

We appreciate you sharing your viewpoint

Aug 10, 2021 -

Orauda responded

Longo LexusFalse advertisement is shameful

August 09, 2021

Our sales rep, Ray Huang is very helpful. There are lots of car dealers nearby by us but we drove to this dealer because they offered us better deals. During this time, lot of dealers dont offer discount in More

by GraciaJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Ray Huang
Aug 10, 2021 -

Longo Lexus responded

From all of us @ Longo Lexus - we're honored to serve you!

August 09, 2021

Purchased my Lexus ES 350 Cash. Always drove one hour away to LEXUS OF CERRITOS for Good Service. However, LONGO LEXUS, I tried out, it was closer to my house WC. NOT ONLY was I Amazed at this dealersh More

by Marilyn Esquivel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Aug 10, 2021 -

Longo Lexus responded

Good Morning Ms. Esquivel, My name is Kary Loefler, Guest Relations Director for Longo Lexus. I wanted to thank you so much, in taking the time to write this review and share with all of us about your positive experience. We understand the importance of having good people representing our company and we're very fortunate to have David Parada on our team. We all understand the value of our guests and how a positive experience usually translates into a long term relationship. Thank you again, for being the most important part of our business. Kary

August 07, 2021

Excellent service from John Yang longo lexus. Suggested what's best for my car fir service and repair. More

by Honey_pooh_pooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Aug 09, 2021 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your auto care needs and please hurry back - Team Longo

August 07, 2021

Longo Lexus dealership is way different in accommodating their guests compared to other Lexus dealerships. Rony is an outstanding performer. He helped me throughout the whole lease buy out process. He is pr More

by Jguihama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian, Rony Parada
Aug 09, 2021 -

Longo Lexus responded

First and foremost - Thank you for entrusting Longo Lexus with your auto care needs and delighted to read of the caring attention provided by Rony Parada. Your F&I feedback has been shared with our F&I Director, Rene Lawson and appreciate you bringing this matter to our attention, to help only improve our guests experience - We're honored to serve you and enjoy what you drive - Team Longo

August 06, 2021

Good job good service but the service cost so high for me , how high the labor cost ?very want to know that ,can tell out More

by howardkchu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beau Ly
Aug 06, 2021 -

Longo Lexus responded

Good Morning Howardkchu - thank you for sharing your viewpoint on DealerRater. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to answer your question about labor cost. At your convenience please feel free to contact Beau Ly, your service consultant at: E: beau.ly@longolexus.com D: 626.652.3434

August 06, 2021

Longo Lexus gives excellent service. The staff is very friendly and efficient. I will continue to take my Lexus there for service More

by iamtopkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly, Gerardo Ayala
Aug 06, 2021 -

Longo Lexus responded

Happy Friday and thank you for entrusting the team @ Longo Lexus with your auto care needs. Have a wonderful weekend and hurry back - Team Longo

August 05, 2021

Very helpful and accommodating. Jacqueline was very knowledgeable and kept me informed the whole time More

by Kjackson_5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Aug 05, 2021 -

Longo Lexus responded

Thank you for taking time out of your day to share your experience on DealerRater about your visit to Longo Lexus. Delighted to read of the caring attention provided by Jackelyne, make it a great day and hurry back - Team Longo

August 05, 2021

Man Wong service consultant Longo Lexus - he is the Man Wong service consultant Longo Lexus - he is the BEST. More

by celine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lo
Aug 05, 2021 -

Longo Lexus responded

We appreciate your efforts in letting us know about your recent service visit and delighted to read of the caring attention provided by Man Wong, he's certainly one of a kind! Have a great rest of the week and hurry back - Team Longo

Aug 17, 2021 -

celine responded

Man Wong is the best service consultant Longo Lexus.

August 03, 2021

Rodolfo was very professional and courteous. He listened to my concern and took care of me in a timely manner. I definitely will come back. More

by Shariel Dumas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodolfo
Aug 03, 2021 -

Longo Lexus responded

Good Afternoon Ms. Dumas - from all of us @ Longo Lexus, we're honored to have earned your trust and smiling from ear-to-ear that you will be returning. Make it a great day and we will see you soon! Team Longo

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