Longo Lexus

Best Sales Experience If you're looking for a Lexus, this is the place to get one. The sales staff are friendly and efficient, the dealer has a huge inventory, and dealer i If you're looking for a Lexus, this is the place to get one. The sales staff are friendly and efficient, the dealer has a huge inventory, and dealer is willing to make some awesome deals. Words cannot express how good of a buying experience I had with Linda. She works hard to get the best deal and tries to get you out the door as quickly as possible. She cares for her clients, very helpful in getting the car you want, responds promptly to inquires, and respects clients' time. After completing a few deals with her, I can say that I highly recommend her to anyone looking to buy a Lexus. She is an excellent example of Lexus' legendary customer service. More

My luck turned when Jose Uribe contacted me! It was several days before Christmas and life had not been kind to me, and then my car decided to kick me in the pants also. I took my vehicle over to It was several days before Christmas and life had not been kind to me, and then my car decided to kick me in the pants also. I took my vehicle over to be serviced at Longo Lexus and things turned worse. I took the car in for 3 reasons, my VSC light had come on, my brakes were doing a chattering and my door locks were not responding to open or lock on my key. When I went back to pick my car up, the brakes had been done but nothing else had been taken care of. As a matter of fact my car wouldn't even start! I drove off of that lot feeling like I had been badly taken advantage of and was thoroughly disgusted with the dealership I had trusted the most, but wait this is mot the end of my story. Along came my knight in shinning armour by the name of Jose Uribe. He sent a young man over to leave with with a loaner and took my car back to the dealership to be worked on. Jose stepped up and beyond and took care of getting my "Annie" back on the road again. Honestly, I couldn't have been treated better, thus this is why I am giving Longo Lexus the five stars, but I am giving Jose ten stars for being the first class man he is. Longo Lexus I want to tell you that you have a jewel of an employee in Jose. I have already thanked you Jose but words can't express my gratitude to you. You have restored my soul in humanity! Again, thank you so much, Carolyn Leavitt More

Most incompetent service department One star given only because the system does not allow zero or negative scoring. Paint blemish on new car. Took it in 5 times for them to fix it ev One star given only because the system does not allow zero or negative scoring. Paint blemish on new car. Took it in 5 times for them to fix it even after circling the flaw in the paint for their body shop. The car spent many weeks in the shop while they.... I guess stored the car for me since they obviously did nothing to fix the problem. During one visit, they spilled adhesive on the headlight. So not only did they not fix the problem, they created a new one that it had to go back in for. Second issue was a check engine light. My code reader revealed an evap system problem. No issue, this is usually a loose gas cap. Tightened the cap and reset the codes to have the code reappear a week later. Same exercise, same result. On the third light, I took it back to Longo (yeah, I should have known better). I told three people at the dealership about resetting the code and that it was not likely a gas cap. Later that day, the service agent calls me and tells me the car is done. The cause of the light??? you guessed it, they claimed a loose gas cap. So after explaining this... again... to a manager, they asked to keep the car longer. The next day, they showed me a photo of an evap tube that was damaged. The area is in plain site under the car. HOW COULD THEY POSSIBLY MISS THIS? PARTICULARLY AFTER I TOLD THEM AND THEY AGREED THAT IT WAS NOT LIKELY A GAS CAP. If you have any work that needs to be done, take it elsewhere. Anywhere else. More

Service Department sucks Took my Lexus GZ470 for rubber seal around the windshield to the tune of $400. They wrote on my windhsiel with chalk and couldn't even clean the xxxx Took my Lexus GZ470 for rubber seal around the windshield to the tune of $400. They wrote on my windhsiel with chalk and couldn't even clean the xxxx windshield let alone wash the car like they used to do. Longo is going down hill fast. Don't buy if you expect to use service department; they don't even care if cutomer is upset More

New Hybrid Felix helped me find a 2015 hybrid to exchange for the 2008 hybrid which my family of six used to drive everywhere, from the mountains, to the desert, Felix helped me find a 2015 hybrid to exchange for the 2008 hybrid which my family of six used to drive everywhere, from the mountains, to the desert, and to the beach (often with our dog) over the past 7 years. This new hybrid is luxurious, affordable, fuel-efficient, and safe. Thank you to Felix and to Longo Lexus! More

Excellent service very happy with Felix Felix Giles was very helpful in many ways I would recommend him to everyone who is looking to buy at Longo Lexus He took his time to give us the best Felix Giles was very helpful in many ways I would recommend him to everyone who is looking to buy at Longo Lexus He took his time to give us the best deal as possible and we got it! More

Bad service ever Bring my car to have oil n filter change and also need them to check and reset the maint light. They did note in the paperwork. After service, I foun Bring my car to have oil n filter change and also need them to check and reset the maint light. They did note in the paperwork. After service, I found out my car maint light was still on. I did ask them and they said they don't know why the light is still on and other light too, even they check tire pressure. If I would like to reset or check the maint light again I have to pay $55 more or bring to the service next time??? Never bring my car back. Bad service! Pay $120 for the bad service. My car still has the same problem and look dirty even they wash it. More

My first car! Longo Lexus lives up to its reputation! I came here to buy a car and the overall experience with Sabino and the whole process of buying a car went rea Longo Lexus lives up to its reputation! I came here to buy a car and the overall experience with Sabino and the whole process of buying a car went really well. Sabino genuinely cared and helped us from day one until the moment I got my keys and new car. I would recommend this dealership and Sabino to all my friends and family and will definitely be coming back for this lifetime. More

My birthday present is awesome! This is our second car from Longo. Even more impressed this time around. Rony Parada was excellent to work with. I have never worked with a sales du This is our second car from Longo. Even more impressed this time around. Rony Parada was excellent to work with. I have never worked with a sales dude that knows so much about his product. He was really great to work with and worked to get us a great deal. The atmosphere at Longo was also another great aspect of the deal. It is much easier to work with a staff that is treated like they are actually an important part of the process and Longo does that. I definitely felt that passed along by Rony and the other staff we interacted with. If you're in the market for a new car, you MUST stop by Longo. More

Choose Longo Lexus and ask for Jeff! I purchased a 2015 Lexus IS F-Sport from Longo Lexus with the help of Jeff, the internet sales manager. He got the exact color combo that I wanted ins I purchased a 2015 Lexus IS F-Sport from Longo Lexus with the help of Jeff, the internet sales manager. He got the exact color combo that I wanted instead of pushing me onto other colors. He was professional, courteous, and never pressured me into anything. Jeff actually stayed until midnight to complete the car sale and made sure I was comfortable with everything before I drove off! I will definitely return for my next car and will continue to refer friends and family to Jeff! More