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Longo Lexus

El Monte, CA

4.9
2,500 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,500 Reviews of Longo Lexus

January 20, 2022

Great service. Clean facility. Nice waiting area. Friendly staff. Longo always kept me informed about updates to my vehicle. More

by bdmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
January 19, 2022

I worked with George King in reviewing my vehicle online, later went in and took a test drive of the vehicle with him. A professional at his work in sales and knowledge of the Lexus vehicle I was intersted More

by Roadwaysplendor
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George King
Jan 19, 2022 -

Longo Lexus responded

What a great way to start our day @ Longo Lexus - Thank you for all the trust you have in our dealership. I certainly will be sending a copy of this over to George, I know it's going to make his day. Enjoy what you drive and THANK YOU again, for being the most important part of our business. Team Longo

January 18, 2022

It’s been a heck of time with other dealers. Not only was the Longo team absolutely professional and helpful, they made me want to buy my first Lexus. More

by D.gonzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Zeng
Jan 18, 2022 -

Longo Lexus responded

What an exciting time this must be for you (First Lexus) not too many people can say that - congratulations and nice job.... Please know how honored we are to serve you and delighted to read of the caring attention provided by Victor and the team @ Longo Lexus. Enjoy what you drive and welcome to the Longo Family

January 17, 2022

Very smooth and fast transaction of changing from leasing to buying. Staffs are so reliable and helpful. More

by Lillian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Mejia , Victor Reyes
Jan 17, 2022 -

Longo Lexus responded

Enjoy what you drive Lillian and welcome to the Longo Lexus Family

January 17, 2022

Beau did an excellent job. Took my vehicle in for maintenance. Mentioned to him there were some noise from my vehicle. The mechanic test drive the car but couldn’t replicate the same noise. To reassu More

by Gary C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jan 17, 2022 -

Longo Lexus responded

Happy New Year Gary and thank you for the 5-star rating on DealerRater. We're honored to serve you - Team Longo

January 16, 2022

Great customer service! The service advisor Jim, made sure my experience was great! I didn't have an appointment and my car was ready in less 3 hours plus they washed my car and vacuum it. Thank you guys More

by leondaniela94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jan 17, 2022 -

Longo Lexus responded

Boy did this review ever make us smile @ Longo Lexus - Thank you for entrusting the team to handle your servicing needs. Make it a great day - Team Longo

January 16, 2022

Professional, accurate, on time, courteousemployees, Professional, accurate, on time, courteous employees, waiting room clean and neat, Job done on a timely manner More

by bongbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jan 17, 2022 -

Longo Lexus responded

We're honored to serve you and make sure you hurry back - Team Longo

January 15, 2022

My experience at Longo Lexus was amazing.. every single department ( front desk, car loan, the people that greet you at the entrance, parts, service specialist ) was friendly, informative and very professi More

by Augustin.e24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jan 17, 2022 -

Longo Lexus responded

Thank you for the kind posting on DealerRater about your service visit @ Longo Lexus. Longo's here when you're ready to purchase. Make it a great day and THANK YOU again, for being the most important part of our business. Team Longo

January 14, 2022

Every time that I go for service they trot me good Michael Chico was very helpful thank you More

by Emma Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico was the only one that took care of me
Jan 14, 2022 -

Longo Lexus responded

Thank you Ms. Rodriguez for entrusting the team @ Longo Lexus with your servicing needs. Please have a safe weekend and hurry back

January 12, 2022

My service advisor David Parada is very professional and helpful. However, courtesy loan car department representative is not so very friendly, my appointment with the loan car was 11:30, I did not get the More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Jan 12, 2022 -

Longo Lexus responded

Thank you DL for sharing your viewpoint on DealerRater and delighted to read of the caring attention provided by David Parada, but certainly concerned about your perception of our Loan Car Dept. Because your voice and experience is very important to us, we would like to know more details about your interaction with that particular division of our Svc facility. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com Thank you for helping us be a better ran company and look forward to hearing back from you

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