
Longo Lexus
El Monte, CA
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2,259 Reviews of Longo Lexus
Longo is very excellent in maintainance service , they called me to remind savety recall and gave me a good appointment timing everything come out perfect called me to remind savety recall and gave me a good appointment timing everything come out perfect More
Very friendly and helpful. Explained everything and keep me in the loop with the update on my car. Customer service was excellent and even provided me with discounts me in the loop with the update on my car. Customer service was excellent and even provided me with discounts More
This was my first time working with Jim Palmer, Service Consultant. While he wasn't that warm or friendly when I arrived. He contacted me several times throughout the process of having my car serviced. Consultant. While he wasn't that warm or friendly when I arrived. He contacted me several times throughout the process of having my car serviced. It was unfortunate that the day I dropped off my car for service (with an 8am appointment), that I did not leave there until after 9:15am. Over an hour to take my car and get a loaner. With an appointment. Yikes. And the amount you all charge for an oil change is pretty shocking. More
Love my service consultant Jim Palmer. Been working with him for 20+ years. Explains everything clearly and provides honest recommendations (without making me feel stupid) about the mechanics of my vehicle him for 20+ years. Explains everything clearly and provides honest recommendations (without making me feel stupid) about the mechanics of my vehicle. Great job Jim Palmer! More
Very good, service manager was friendly and nice. She was accomodating to my request. I will recommend this service center but the price is too high for an oil change compared to other dealer. accomodating to my request. I will recommend this service center but the price is too high for an oil change compared to other dealer. More