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Longo Lexus

El Monte, CA

4.9
2,259 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,259 Reviews of Longo Lexus

July 01, 2021

Longo is very excellent in maintainance service , they called me to remind savety recall and gave me a good appointment timing everything come out perfect More

by rontanalert surin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Jul 01, 2021 -

Longo Lexus responded

We appreciate you trusting the Longo Lexus team with your vehicle care - it is truly our pleasure to assist! Thank you for your business and review - we hope to see you back again next time!

July 01, 2021

Very friendly and helpful. Explained everything and keep me in the loop with the update on my car. Customer service was excellent and even provided me with discounts More

by Bayres0918@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jul 02, 2021 -

Longo Lexus responded

Thank you for taking the time to review us! Hearing that you had such a successful experience working with the Longo Lexus team made our day. Drive safely, and we hope to see you again down the road!

June 29, 2021

This was my first time working with Jim Palmer, Service Consultant. While he wasn't that warm or friendly when I arrived. He contacted me several times throughout the process of having my car serviced. More

by AndréaL.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jun 30, 2021 -

Longo Lexus responded

Andréa - we're sorry to hear your recent service experience left you wanting more. It is never our intention to inconvenience our guests, and I apologize we fell short of that goal here. I will share this feedback with our team so we can be aware of this and avoid similar situations going forward. If there's anything else you'd like to discuss, I also invite you to give me a call. I hope we get another chance to impress you down the road. Best, Paul Wareham - Service Director - 626-580-6252

June 27, 2021

Michael Chico is awesome, but the staff or a person in the courtesy car department is awful, not paying attention to customer like me, More

by Brenthyl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jun 28, 2021 -

Longo Lexus responded

I'm sorry you didn't feel our commitment to warm and accommodating customer care during your visit, and I'd like to learn more about your experience so I can address it with the appropriate personnel and prevent it from happening again. Would you be willing to discuss this on the phone? If so, please don't hesitate to give me a call at 626-580-6206. Thank you, Clement Cisneros - Service Manager

June 27, 2021

Anthony is a great salesperson. He is very friendly and easy to work with! More

by tonynjennyw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Jun 28, 2021 -

Longo Lexus responded

Thank you for the excellent feedback. We're happy to hear Anthony and our team were able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride! - Longo Lexus

June 27, 2021

Good service, very courteous. Very professional. Will recommend to others More

by Venkatraji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Jun 27, 2021 -

Venkatraji responded

Very happy with the service

Jun 27, 2021 -

Venkatraji responded

Very professional

Jun 27, 2021 -

Longo Lexus responded

Thank you for the outstanding review and five-star rating! We're thrilled to hear that you enjoyed your experience with the Longo Lexus team, and we hope to have the pleasure of working with you again down the road. Safe travels!

June 27, 2021

Jackson and Stephen helped making my first time buy such a smooth experience! Superb customer service that exceeded my expectations. More

by T.Vy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Le, Stephen Tran
Jun 28, 2021 -

Longo Lexus responded

Thank you for the wonderful review and for trusting the Longo Lexus team with your first-ever vehicle buying experience! We're so glad to hear we exceeded your expectations. We appreciate your business and wish you many safe and happy miles in your new car!

June 26, 2021

Love my service consultant Jim Palmer. Been working with him for 20+ years. Explains everything clearly and provides honest recommendations (without making me feel stupid) about the mechanics of my vehicle More

by Madokoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jun 28, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Longo Lexus, and we will certainly let Jim know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

June 26, 2021

Very good, service manager was friendly and nice. She was accomodating to my request. I will recommend this service center but the price is too high for an oil change compared to other dealer. More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Jun 28, 2021 -

Longo Lexus responded

Linda - We are grateful for your business and kind feedback. It's our goal to keep our prices competitive so we do appreciate you bringing this to our attention. Thank you again, and if there is anything further you would like to share, please don't hesitate to give me a call. Clement Cisneros - Service Manager - 626-580-6206

June 25, 2021

Best experience ever!! In and out deal . Angelica Ugalde very professional, she helps me and answer all my questions and doubts. More

by el_tapir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica Ugalde
Jun 25, 2021 -

Longo Lexus responded

We can't ask for better feedback than this! Thank you for posting about your purchasing experience working with Angelica. All of us at Longo Lexus are grateful for your business and we hope that you are enjoying your new vehicle.

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