Longo Lexus

Dixon and Hieu were so helpful and made a car buying experience as easy as can be and found me the exact car I wanted. experience as easy as can be and found me the exact car I wanted. More

Awesome Experience!Best and easiest car purchasing Awesome Experience! Best and easiest car purchasing experience ever! Purchased our 3rd vehicle at Longo last weekend and very please to the Salesma Awesome Experience! Best and easiest car purchasing experience ever! Purchased our 3rd vehicle at Longo last weekend and very please to the Salesman Matthew Yeung. He is very friendly and knowledgeable. No pressure and very honest to me. I got the desired vehicle with my favorite color. I left there extremely satisfied! More

Demonstrated how much they value their customers! Usually I don't write reviews but this time I have to share my satisfying experience with Longo Lexus. I visited Longo Lexus on 6/29 (four months b Usually I don't write reviews but this time I have to share my satisfying experience with Longo Lexus. I visited Longo Lexus on 6/29 (four months before lease end) for maintenance. While I was waiting to get my car checked, I wanted to explore what options I have for an early return and that's how I met Hieu Le who assisted me. Hieu engaged in our conversation immediately with a positive attitude and smiling face. He displayed colors and models on his monitors so I could actually visualize each car. He tried to meet my needs and expectations about the color, concerns about indoor space, side molding bars, monthly payment etc and finally I found a car I wanted and I decided to return my existing one and get a new one. During almost one and a half hours of consultation, he maintained a welcoming vibe and answered all my questions and concerns so when I left Longo Lexus, I didn't have any doubt with my choice. On 7/3, the day of vehicle delivery, only just a couple hours before the car is supposed to be delivered, I realized I have installed dash-cam to my existing Lexus. So I talked to Hieu that I have to reschedule delivery in order to remove the dash-cam. He noticed I was disappointed for not getting the new car and he put all his effort to find any possible ways to get me the new car without delay. Finally we decided to get the new car as scheduled and he's going to take a look if he can remove the dash-cam. When he arrived with the new car, of course I was happy to have a new car and luckily he was able to remove the dash-cam himself. From consultation all the way through vehicle delivery, he truly made me feel Lexus treats me as a valued customer. My initial thought when I visited Longo Lexus was I'm going to switch to another vehicle brand if I'm not satisfied with options and Hieu changed my mind. It's not just selling a car. It's all about how you treat people and put an effort to meet their needs. I also give a big compliment to Frank Lorusso for his friendly and professional attitude during maintenance process and Jackson who came to my place with Hieu to do payperwork and get rid of the dash-cam and the lady sitting right next to Hieu (I don't recall her name..) for her very friendly attitude while she's checking if I'm eligible for early return options. Actually when she introduced me to Hieu, she said I'm in good hands so no need to worry about getting the best deal. Observing those great team playing gave me huge confidence in both of them and the dealer. All the people I met at Longo, all of them was so great to demonstrate professionalism and displayed attitude how they value their customers. They all deserve a huge shout out. I'm so satisfied with this experience and glad I didn't switch to another vehicle brand and stick to Lexus for another three years.. More

I was in need of a new car and was looking for something that would stand out to me. When I arrived at longo lexus I knew this is the place! There was so many great cars to select and great rates! My salesm that would stand out to me. When I arrived at longo lexus I knew this is the place! There was so many great cars to select and great rates! My salesman Sergio Orozco was wonderful to work with! He knew exactly what I was looking for and was well experienced! He offered to help in many ways possible and I couldn’t have asked for a better sales representative. I decided on a car and couldn’t be happier! Sergio was a huge help and definitely helped make this process way smoother! I am super excited to drive my new car and look forward to my adventures in it! Thank you Longo Lexus and Sergio for the help! It is super appreciated! :) More

Condescending I know we are going through a rough time with COVID in our lives but I really can't use that to explain our experience with Victor. Let me first star I know we are going through a rough time with COVID in our lives but I really can't use that to explain our experience with Victor. Let me first start off by saying he was very accommodating when I called him to schedule a test drive close to closing time (he told me that they close at 6:00 PM today). My family decided to come along with me since they knew it would be my first time trying to buy a car. When I arrived, I apologized to Victor since my family tagged along but he assured me that Longo is family. After test driving the car, he locked it up and just stood there and didn't say anything. I was interested in the car but he didn't really acknowledge me until I gave him my budget. He said with that budget, find another car. He even brought my family and I inside to his desk (he had a stack of papers everywhere) to show on his computer that he would not profit at all from my budget. He further explained that if he sold the car to me for any less than the asking price then it wouldn't be worth the cleaning of the car. My parents made a comment (because they saw that he was being condescending while speaking to me) that we had family that bought their cars here and he cut them off and said that he doesn't really care if they bought 200 cars here. My parents proceeded to ask if there were any other options to which he responded by putting a 2-page spreadsheet of, which I assume was, a list of the used cars on the lot with their prices in front of me and said to check for myself. At this point the conversation was more of him ranting (we got cut off a lot) and I really didn't get a chance to get a word in. I knew even if I did decide on meeting at a price, I did not want to buy from him. While we were leaving I could hear him talking out loud to his co-workers about what our original budget was and how low it was. It felt like he was putting salt on the wound. It was a pretty awful experience, so much so, that I am sure I am never going back there. Longo is definitely not family. More

Service Over the last few months, I have taken both my 2014 GS350 (brakes/oil change) and my wife's 2020 ES300H (window tint/detailing) for service and worked Over the last few months, I have taken both my 2014 GS350 (brakes/oil change) and my wife's 2020 ES300H (window tint/detailing) for service and worked with service advisor Daniel Perez. Each time, Daniel provided outstanding service and a great price by happily matching the lower price coupon of another area Lexus dealer. For a couple of the services, a loaner vehicle was needed and Daniel made sure that we had one available for our use. More

It’s a fantastic dealership. All the people that work there are very friendly. They make you feel very special as a buyer. George Kantanto helped us to get a great deal on a Lexus and he was very friendl there are very friendly. They make you feel very special as a buyer. George Kantanto helped us to get a great deal on a Lexus and he was very friendly throughout the whole process. He is the epitome of a salesman who puts the customers needs first. More

Late review but great experience at this dealership! I remember coming in for a previous IS250 F sport lease 3 years ago and worked with Jeff Winiecke. I came back to this dealership because I had a grea I remember coming in for a previous IS250 F sport lease 3 years ago and worked with Jeff Winiecke. I came back to this dealership because I had a great experience with getting a great deal from him for this lease. He was also amazing to work with and I remember he was able to give me the best possible options for the best price available without the whole procedure being difficult since this was my first time getting a car on my own. I loved all the options my car had and enjoyed the purchasing process of it because of his amazing customer service More

New car purchase from George Kantanto My wife and I just bought our third Lexus (2020 Lexus 300H Nebula Gray/Black) from George Kantanto at Longo Lexus this past Sunday. We have also refer My wife and I just bought our third Lexus (2020 Lexus 300H Nebula Gray/Black) from George Kantanto at Longo Lexus this past Sunday. We have also referred a couple of friends as well as our son and his girlfriend (2017 Lexus CT200) to George over the last few years. Once again George provided us with outstanding service as well as a great price. George was very patient with us as we were not sure if we were going to buy the gas powered ES350 or the hybrid 300H. He had us to test drive both vehicles before making a final decision. He was also very patient when my wife was not sure if she wanted Atomic Silver or Nebula Gray. He took the time to show us both colors even though we had to drive over to their off site storage lot to find the colors we were deciding on. We highly recommend that you call George if you are in the market for a new Lexus! More

George Kantanto is an excellent Lexus professional Hello, From first contact with Longo Lexus, George Kantanto was exceptional. He pointed out all the different features on the car, the differences be Hello, From first contact with Longo Lexus, George Kantanto was exceptional. He pointed out all the different features on the car, the differences between models, and never pressured us on anything. Lexus offers so many colors and options with the RX350; but, as large as Longo Lexus is they cannot have all possible colors with all the options. This was frustrating as cars with the colors and options I wanted were not available. George was patient and listened to my requests until finally he found a close match. (My previous cars have always had seated seats but somehow I missed this option which I still wish I can have installed.) My wife is happy with the new RX350. George helped so much. He is awesome. There was absolutely zero pressure and frankly he is quite helpful. I would not hesitate in recommending George, representing Longo Lexus, to anyone looking to purchase an automobile. Thank you George for a pleasant experience, Regards, Jaime O. More