Longo Lexus

Excellent service from the start to the endAlways taking Excellent service from the start to the end Always taking time to listen to your issues and never make you feel like they are at a rush . Inquiries Excellent service from the start to the end Always taking time to listen to your issues and never make you feel like they are at a rush . Inquiries are addressed to your satisfaction. Work finished even before the promised time Keep up the good works More

Steve Johiro helped me to purchase a 2021 ES350 today, February 26, 2021. He made the whole buying experience very smooth and pleasant. Ask for him if you’re looking for a Lexus, he won’t disappoint you. February 26, 2021. He made the whole buying experience very smooth and pleasant. Ask for him if you’re looking for a Lexus, he won’t disappoint you. More

Great service and I did not have to wait that long. My visit was very pleasant and as expected. Thank you’ve much for your attention. visit was very pleasant and as expected. Thank you’ve much for your attention. More

Great customer service! Everyone there is very helpful and attentive! Service rep checked on me multiple times when I had some issues getting my loaner car. Very easy to find help. The facility are very and attentive! Service rep checked on me multiple times when I had some issues getting my loaner car. Very easy to find help. The facility are very clean and spacious! Great place to take my Lexus for service! Highly recommended! More

I have been putting off buying/leasing a new car for a long time due to all the negotiating, frustrations and hassles that come with it..... however I must say that I was sincerely amazed of how pleasant long time due to all the negotiating, frustrations and hassles that come with it..... however I must say that I was sincerely amazed of how pleasant of an experienced it was. Thanks to Victor and Sergio for your professionalism and courtesy and to Longo Lexus! More

Very prom on appointment, well arrange on what customer neat prior to the appointment at the appointments and when the appointment is done the services excellent perform . notifications and personal call t neat prior to the appointment at the appointments and when the appointment is done the services excellent perform . notifications and personal call to inform when service are done. More

Very friendly and efficient service. We have and always will bring our Lexus cars to Longo. David Parada kept us informed and updated throughout the entire service. Keep us the great customer service ! will bring our Lexus cars to Longo. David Parada kept us informed and updated throughout the entire service. Keep us the great customer service ! More

This dealership takes good care of their customers. The customer service is superb! I’ll highly recommend this dealership to my friends. Every time I come here for service is very gratifying. The employees customer service is superb! I’ll highly recommend this dealership to my friends. Every time I come here for service is very gratifying. The employees are courteous and respectful. Keep up the good work! More

Excellent service, great selection and prices. George King is the best, we just leased our second Lexus from him and we are discussing on what to get when we return one of them back few months from now. King is the best, we just leased our second Lexus from him and we are discussing on what to get when we return one of them back few months from now. More

The service was not good. The first problem I had was they sent me out the door with batteries that were low in my key fobs. That required a trip back to El Monte because not only did they not put new ba they sent me out the door with batteries that were low in my key fobs. That required a trip back to El Monte because not only did they not put new batteries in they did not show me how to open the key fob and let's be real, if I did it, and broke it, I would be responsible for a brand new key fob which I believe runs $200 to $300. All dealers charge a very Hefty dealer prep charge, mine no exception. The problem was, that when they detailed the paint job they did not wax it properly or at all, and left swirl marks from when they took the clay bar to the car. I took it to my local Lexus dealership in the South Bay, and an arbitrary salesman that I asked to please look at my car even agreed and said those marks are more prevalent on the darker cars and take a little more time to fixed but in this case they did a terrible job. Now I have to deal with getting the car back and getting it waxed and taking care of properly because make no mistake, there was a dealer prep charge to make the car pretty and that detail was not free. My salesperson was definitely friendly and did his best to close the deal, but I think Toyota and Lexus has let their service go because they are well aware they make the best automobile on the planet and that people will put up with their xxxx to drive a Toyota or a Lexus. And I can continue to go on with the little things that we're not done but at this point I would rather not xxxx myself off thinking about how people are treated at car dealerships today. More