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Longo Lexus

El Monte, CA

4.9
2,044 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

March 22, 2021

The location was easily accessible with little to no wait. The redirected me to a lobby with refreshments. I waited les tha 10 mins for Jim my service rep who was very pleasant. Great service, will retu More

by Blara1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Mar 22, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Longo Lexus, and we will certainly let Jim know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 22, 2021

We’re being helped by David Truong (Internet Sales Mgr) for our new 2021 RX 350 F-Sport. He’s fast & efficient and willing to give you a better deal. Highly recommend him! We will definitely come to him ag More

by Caroline W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truong
Mar 23, 2021 -

Longo Lexus responded

Caroline, your recommendation of David and the team means the world to us! It is terrific to hear that your purchase process was so efficient and positive. Thank you for choosing Longo Lexus and congratulations on your new 2021 Lexus RX 350 F Sport!

March 19, 2021

Beau Ly was the first person I contacted for maintenance after the pandemic. The service was great: smooth, safe and transparent. They provided courtesy vehicle while I waited and filled my gas when my ca More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Mar 22, 2021 -

Longo Lexus responded

Henry, thank you for the review! We are so glad Beau took good care of you here at Longo Lexus, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

March 18, 2021

Mr. Man Wong is the guy to go to for your service!! He is very well knowledged of Lexus cars and cares about his costumers. More

by David k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Mar 18, 2021 -

Longo Lexus responded

David - Thank you for the great feedback! It means a lot to hear that you had such a successful experience working with Man. Drive safely, and we will be sure to pass on the kind words! - The Longo Lexus team

March 17, 2021

The sales manager, Steven Johiro who helped me getting a new lease was really nice and wonderful. He was very helpful and understands what my needs were and guided me to make a quick decision. My husband More

by Hitomid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johiro
Mar 17, 2021 -

Longo Lexus responded

A big thanks to you and your husband for being longtime Longo Lexus customers! We are delighted to hear that your recent leasing experience working with Steven went smoothly. Safe travels in your new vehicle and we look forward to assisting you in the future.

March 16, 2021

Excellent customer service at Longo Lexus. Jim was thorough and professional. My car was delivered on time and fixed right the first time. I couldn't be happier. More

by scorrea00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Minarto, Jim Palmer
Mar 16, 2021 -

Longo Lexus responded

We appreciate the kind feedback! Jim is an excellent member of our team, and it is great to hear that he delivered such a seamless service experience. Drive safely, and we hope to work with you again at Longo Lexus!

March 15, 2021

The whole process went so smoothly we were in and out in less than 2 hours. We got what we agreed on over the phone and we got the car we wanted. More

by Hbunag7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Victor Reyes
Mar 15, 2021 -

Longo Lexus responded

There is nothing better than helping valued customers drive away in a car they love at a great value! Thank you for choosing Longo Lexus, your feedback means a lot to us. Safe travels in your new ride!

March 15, 2021

I received great service from Gabriel Morones, explained in depth what my options where. Also, was able to help me get into the exact car I was searching for. I will definitely be referring family and frien More

by jose_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
Mar 16, 2021 -

Longo Lexus responded

Jose, thank you for the review! We are grateful that we got the opportunity to work with you here at Longo Lexus, and we will certainly let Gabriel know that you appreciate his help. We hope that you continue to enjoy your new ride!

March 14, 2021

I’ve already written a long review of the service department and the wonderful service I’ve gotten there through the years. Man Wong has been assisting me for about 10 years or more. Thank you Man! More

by slcsuze
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Man Wong
Mar 15, 2021 -

Longo Lexus responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Longo Lexus, and we will certainly let Man know that you appreciate his help. We look forward to working with you for years to come!

March 14, 2021

Amazing customer service by Sabino Cuevas, such detail oriented person with great patience. Thank you for my new, amazing car that I love! Thank you More

by Monica07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter (contract signing), Sabino Cuevas
Mar 15, 2021 -

Longo Lexus responded

Congratulations on your new car! It is gratifying to hear that Sabino took such excellent care of you during the purchase process. Thank you for choosing Longo Lexus!

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