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Longo Lexus

El Monte, CA

4.9
1,990 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,990 Reviews of Longo Lexus

May 09, 2020

Condescending I know we are going through a rough time with COVID in our lives but I really can't use that to explain our experience with Victor. Let me first star More

by pizevo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Reyes
May 12, 2020 -

Longo Lexus responded

My name is Kary Loefler, the Guest Relations Director for the dealership. First, I would like to apologize for you and your families disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us, when we fail to live up to the expectations of our guests. We realize that you have many choices when choosing a dealership and selecting a new vehicle, is a major decision. But I hope you will take comfort knowing that I’ve discussed this matter in detail with all parties involved and although I can offer no excuse for the quality of service you received, I can assure you it is not typical. Many changes have taken place due to the observations of our guests and we certainly appreciate you for bringing this to our attention. Thank you for helping us be a better ran company today, then yesterday. Sincerely, Kary

March 17, 2020

Service Over the last few months, I have taken both my 2014 GS350 (brakes/oil change) and my wife's 2020 ES300H (window tint/detailing) for service and worked More

by Demanley78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Mar 17, 2020 -

Longo Lexus responded

From all of us at Longo we wanted to say THANK YOU for entrusting us with your car care needs. Please be safe and hurry back! Team Longo

February 16, 2020

It’s a fantastic dealership. All the people that work there are very friendly. They make you feel very special as a buyer. George Kantanto helped us to get a great deal on a Lexus and he was very friendl More

by Ruth C.
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Feb 17, 2020 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater about your visit to Longo Lexus. Delighted to read of the caring attention provided by George and the team. Have a wonderful rest of the week and hurry back! Team Longo Lexus

January 02, 2020

Late review but great experience at this dealership! I remember coming in for a previous IS250 F sport lease 3 years ago and worked with Jeff Winiecke. I came back to this dealership because I had a grea More

by eugenialeung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winiecke
Jan 03, 2020 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater and welcome back to Longo Lexus. We're so honored you remember us from 3 years ago. We'll say it today as we said 3 years ago - you are the most important part of our business and THANK YOU again, for entrusting us with your car care needs. Happy New Year! Kary Loefler Guest Relations Director

December 18, 2019

New car purchase from George Kantanto My wife and I just bought our third Lexus (2020 Lexus 300H Nebula Gray/Black) from George Kantanto at Longo Lexus this past Sunday. We have also refer More

by Demanley78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Dec 18, 2019 -

Longo Lexus responded

Welcome back to Longo Lexus and happy to read of the caring attention provided by Mr. Kantanto. I couldn't agree with you more of what an asset George is to our company's future success. The 300H Lexus is beautiful and what a great color combo you and your wife selected. Happy Holidays from all of us at Longo Lexus - Hurry back! Team Longo

December 13, 2019

George Kantanto is an excellent Lexus professional Hello, From first contact with Longo Lexus, George Kantanto was exceptional. He pointed out all the different features on the car, the differences be More

by Jaime O.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Dec 13, 2019 -

Jaime O. responded

Sorry Lexus for the Lexus misprint - my finger pressed the "s" instead of the "x."

Dec 13, 2019 -

Longo Lexus responded

From all of us at Longo Lexus we certainly appreciate your efforts in recognizing one of our team members, George and we wish you and your family the Merriest of Holidays. Team Longo Lexus

December 03, 2019

Best service in Southern California Lexus dealers Service consultant Man Wong make good suggestions and very accurate maintenance and repair cost estimation. Price is reasonable. Prompt and Excellent More

by lee_jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Dec 03, 2019 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for posting on DealerRater about your visit to Longo Lexus. I will make sure that Man receives a copy of this review, I know it will make his day! Hurry back Team Longo Lexus

October 29, 2019

Lexus Professional Experience + FWY Test Drive! Rony Parada, was the first person to come out and greet me. I enjoyed his gentle approach and his flexibility to consider my request to go inside and More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rony Parada, David Parada
Oct 29, 2019 -

Longo Lexus responded

Thank you for the shout out on DealerRater - I will make sure that the Parada Brother's receive a copy of this review, I know it's going to make their day - Hurry back - Team Longo Lexus

October 19, 2019

Two Incidents of Bad Customer Service Within the last three weeks, I took two of our vehicles for service, 2018 IS300 and 2018 RX350L and had two terrible customer service experiences. More

by RX350L
Customer Service
Recommend Dealer
No
Employees Worked With
Taylor SH
Oct 21, 2019 -

Longo Lexus responded

Good Afternoon Allen, We're in receipt of your posting both on YELP/DealerRater and would like to extend our sincere apology for your last visit to our dealership. We're very thankful that you spoke to Mr. Mark Berube's phone call today and delighted to know that you will be giving Longo Lexus a second chance to regain your trust. Sincerely, Kary Loefler Guest Relations Director

Oct 22, 2019 -

RX350L responded

Thank you Mark and Kary. I’m glad to have quick replies on my concerns. By personally reaching out to me, both of you reiterated the great customer service that I experienced from Longo Lexus all these years. I have scheduled an appointment with Robin to address my concerns. Thank you again.

Oct 22, 2019 -

Longo Lexus responded

Aww thank you so much for making us smile today with your response.

Oct 28, 2019 -

RX350L responded

RX Post appointment review: I have to say that I was truly impressed with the great service that Mark and Robin provided when I brought my RX for service last week. Mark went beyond my expectations to resolve any issues that I had. Robin was very helpful in getting me in and out of the dealership quickly since I need to go to work after. Mark asked me to bring my other car as well so they can fix the issue. Again, great customer service and well deserving of commendations.

Oct 28, 2019 -

Longo Lexus responded

So happy to read - Make it a great day and Happy Monday

October 11, 2019

EXCELLENT BUYING EXPERIENCE!!!! Excellent Service, in and out in less than 30 minutes. STRESS FREE, HASSLE FREE TRANSACTION.. George was fantastic. Honest, jovial, attentive and just More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Oct 11, 2019 -

Longo Lexus responded

Happy Friday Anna - it's Longo Lexus wanting to say CONGRATULATIONS on your brand new Lexus - So delighted to read of the caring attention provided by George and the team and for entrusting us with your car care needs. Make it a great day and enjoy your weekend. Kary Loefler Guest Relations Director Longo Lexus E: kary.loefler@longotoyota.com

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