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Longo Lexus

El Monte, CA

4.9
2,044 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

November 24, 2021

Recently took my car for service and David Parada assisted me and he’s honestly the best! He’s so understanding, patient, and handles things in a timely matter. He’s always in communication with you More

by Gizet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie parada , David Parada
Nov 24, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater about your Svc visit to Longo Lexus. Glad to read of the caring attention provided by David. Happy Holidays enjoy your Thanksgiving Day - Team Longo

November 24, 2021

Great service and fulfill my need and job is done within promise time and also gave me extra time to return loan car More

by paulinawangkoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Nov 24, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and we're honored to serve you - Happy Thanksgiving from all of us at Longo Lexus!

November 24, 2021

Truly appreciated Service advisor Man Wong’s articulate explanation of services to be provided as well as post evaluation. His professional mannerisms were exceptional. The drivers who picked up and retur More

by Alani05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 24, 2021 -

Longo Lexus responded

THANK YOU for sharing this moment with Longo Lexus and DealerRater. We're so delighted to read of the caring attention provided by Man Wong and the team. Call us if you need anything we're always here to take care of you and your auto needs - Happy Thanksgiving from Team Longo

November 23, 2021

Very good service always. Service department may need more training, that is my opinion. I know it is difficult time to find employees. Considering all the circumstances good service. Thanks. More

by Artrahman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nurul Chudury finance department
Nov 23, 2021 -

Longo Lexus responded

We appreciate you sharing your viewpoint on DealerRater and as a guest of Longo's, you must know how important feedback is to our ongoing growth in the auto industry. Because your voice is important, our Guest Relations Dept. would like to hear from you and at your convenience. When calling, ask for Kary Loefler, she's always here to listen D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you - Happy Holidays!

Nov 23, 2021 -

Artrahman responded

Service department inside office everyone was busy on their on work. Customers are waiting to service and have questions. I perceived as shortages of employees. Beside that over all service great.

November 23, 2021

Fast processing to get car checked in for service. Positive that they gave me an uber to get home. Did not send uber to get me back to dealership I had to purchase my own uber when told my car was don More

by Gdacumos10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackelyne Martinez
Nov 24, 2021 -

Longo Lexus responded

We're sorry to read about this matter you've posted on DealerRater, we take this matter serious. Because your voice and experience is important to us, we would like to know more of what may have transpired. Please feel free to contact our Guest Relations Dept. and ask for Laura Montes, she's always here to listen. D: 626.580.6134 E: laura.montes@longolexus.com We look forward to hearing back from you

November 22, 2021

Keep up the good work and stop.wearing masks as the mask does more.harm. More

by tacademia
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 22, 2021 -

Longo Lexus responded

We never want you to go anywhere else but Longo Lexus - Thank you for entrusting the team - Happy Holidays

November 21, 2021

From the moment we walked in we knew we wouldn’t be disappointed. Thanks Jose Mendoza for your excellent customer service. Thank you to Longo Lexus for allowing us to be a satisfied customer again and More

by llendyb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza
Nov 22, 2021 -

Longo Lexus responded

Happy Holidays from all of us @ Longo Lexus - We're honored to serve you and THANK YOU for being the most important part of our business - Enjoy what you drive - Team Longo

November 19, 2021

Excellent service very friendly staff I got the car I wanted I am very happy with the deal More

by Yaya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Nov 19, 2021 -

Longo Lexus responded

Thank you Yaya for the shout out on DealerRater and please enjoy what you drive - Team Longo

November 16, 2021

The staff is professional, the prices are affordable, and the car is not just fixed. But fixed the first time correctly. I highly recommend Longo Lexus for your next vehicle and service. More

by scorrea00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Nov 17, 2021 -

Longo Lexus responded

We're honored to serve you and from all of us @ Longo Lexus - Have the Merriest of Holidays and hurry back

November 15, 2021

The dealership is very detailed in checking customer's problems with the car. Service advisor is knowledgeable with different issues and features of the car. More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 15, 2021 -

Longo Lexus responded

Good Morning Maria - it's Longo Lexus wanting to say THANK YOU for entrusting the team for your servicing needs. We wish you and your family the Happiest of Holidays and hurry back -Team Longo

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