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Longo Lexus

El Monte, CA

4.9
2,044 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

November 15, 2021

Longo Lexus has always exceeded my expectations in sales, service and helpful in making me figure out the car I need. More

by peechant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Francis Saldana
Nov 15, 2021 -

Longo Lexus responded

We're honored to serve you and from all of us @ Longo Lexus - Happy Holidays

November 14, 2021

Advisor recommended head gasket change because of oil leak and I listen to him and change gasket After that , I put 4000 miles on it and oil changed. Report saying oil is still leaking!!!! More

by Allankim8541chi@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Man Wong, Robin Ho
Nov 17, 2021 -

Longo Lexus responded

Thank you Mr. Kim for taking the time to discuss this matter with Man Wong, your service consultant and please know, if you ever have any questions or concerns, please do not hesitate to contact him directly, he's always here to listen. D: (626) 580-6284 E: Man.Wong@LongoLexus.com

November 14, 2021

Over the years we have come to expect excellent service. Recently we weren’t disappointed. Victor Reyes, answered our call and invited us to come check out the (sparse) inventory. He found us exactly what w More

by Penapafrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Nov 15, 2021 -

Longo Lexus responded

From all of us @ Longo Lexus - we wish you the Merriest of Holidays and enjoy what you drive - Team Longo

November 14, 2021

Excellent customer service Daniel Parada adviser very professional understandable takes time to explain in detail the urge of the vehicle issues to be fixed for the customer best interest and company. More

by mviramontes3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Nov 15, 2021 -

Longo Lexus responded

Good Morning and THANK YOU for such a kind shout out on DealerRater. We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Lexus. Have the Merriest of Holidays - Team Longo

November 13, 2021

Jennifer Lew was a very professional service advisor. Thank you for all of your help. More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Nov 15, 2021 -

Longo Lexus responded

Good Morning John - it' Longo Lexus wanting to say THANK YOU for the 5-Star DealerRater posting and delighted to read of the caring attention provided by Jennifer. Happy Holidays - Team Longo

November 13, 2021

Great with people and feel a safe environment and skilled workmanship with each service that never varies in service thank you More

by thumphreys1355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Nov 15, 2021 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for entrusting the team @ Longo Lexus with your auto care needs. Happy Holidays!

November 13, 2021

I must say Lexus Are Excellent cars and you have extraordinary service Thanks Robin for helping me today More

by divlaho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Nov 13, 2021 -

divlaho responded

Lexus are excellent cars and you have extraordinary service thanks Robin for helping me today

November 13, 2021

Efficiency and friendliness from all. Fast in and out time for the vehicle. Loaner car easy in and out also. More

by Angela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldano
Nov 15, 2021 -

Longo Lexus responded

Thank you for the shout out Angela and make sure you hurry back - Team Longo

November 13, 2021

Ray Huang did an excellent job and provided exceptional customer service! I purchased my Lexus which I have owned for 16 years from Longo Lexus and I chose to return for my 2022 car. I am very happy with m More

by Deniselb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Huang
Nov 15, 2021 -

Longo Lexus responded

Hello Denise - Boy did this review ever make us smile @ Longo Lexus. We know you have many choices when selecting a brand | dealer and we're honored to serve you. Enjoy your beautiful 2022 Lexus and please have the Merriest of Holidays. Team Longo

November 11, 2021

Good and trustable service. People working in there are courteous and efficient. Glad that my Lexus can be well kept at its optimal working condition. More

by Frank S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Nov 11, 2021 -

Longo Lexus responded

We're honored @ Longo Lexus to serve you and want to say THANK YOU for selecting Longo as your servicing dealer. Make it a great day and hurry back - Team Longo

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